Customer Statement - Automated statements for contacts
This is really for Xero Blue not practice manager, but you do not have a category for this,
Automated client statements - have the option to send out our practice statements on a regular basis i.e. weekly or fortnightly regardless of the days due or overdue!
Hi community, we understand the appetite surrounding this idea and how automation of customer statements could have a big impact on your efficiency and free up a lot of precious time to do more valuable tasks. As noted in my last update this has been high on our product teams radar and we wanted to let you know that we're now looking into how we might leverage Invoice reminders as a means to solve for needs in this idea.
Very early in the teams discovery at this point, but we'll share further updates with you here.
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Johnathan Cerio
commented
This should really be a regular feature, with many customers having to do this manually is not efficient at all.
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Jonathan Kropf
commented
This ridiculous this simple functionality is not there and it isn’t getting bumped up
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Telemall Accounts
commented
Pretty basic function not provided. Clearly not a priority for Xero to implement as it's been three years since this thread was started.
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Neil Humphries
commented
Looking at the comments on this thread it is disappointing to note that it is low on the development list.
Such a basic task that shouldn't require everyone to have to do it individually.
The attitude from Xero, and indeed from other software providers, appears to be they'll do it when they want.
I would suggest that this is sorted before customers move to another provider.
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Angela Bigwood
commented
This is a task that we have to do every month for every customer. Automating this would save so much time.
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Robert Moorehouse
commented
Admin you do realise this has been a 10 year wait so far when you read the first comment on this one?
But more to the point what exactly is you development team actually building that’s being requested that justifies these latest price increases! You clearly don’t have a roadmap that answers customer requests for the last 10 yes 10 years
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Andy Parker
commented
Being able to automate the send of customer statements is high on our product teams radar, however we want to be transparent that this isn't planned in the short term.
The above doesn't really seem like that's the case? It cannot be a priority when it's been asked for for more than 3 years, but still nowhere near being done.
This is a basic accounting function for most business and should be integrated within the system.
Come on, this should be sorted by now...maybe less time on cosmetic changes and more time on real functional changes!
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Lyndsay Marks
commented
Xero needs to see that there clients are asking for these feature for running business
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Harley Darby
commented
It has been observed customers who are late with invoices shield themselves buy saying if your statement of account is not updated/accurate we don't or wont pay till it is. This can be overcome with enabling SOA reminders which collate ALL overdue invoices to one reminder. Even better if it can be stapled to new invoices still within terms.
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Sophie Storm
commented
Seems like something simple to add that would be very effective to running businesses.
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Annie Chan
commented
I've had a lot of customers ask for this so would love to see this added
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Monika Zablocka
commented
Lukas Hartzenberg - agreed, it would be an icing on the cake!
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Lukas Hartzenberg
commented
Please also add feature where date of statement can be changed for each individual client.
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Mark Stone
commented
*****************Xero, please listen to your customers***************************
Globally, how much time could be re-claimed by businesses being able to automate repetitive tasks! As a cloud platform you are supposed to be agile. If you dont value passing time savings over to your customers, perhaps we should be looking to work with vendors that do.
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Consultant Nexara
commented
This would be really useful
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Sally Durose
commented
I sent statements on a weekly basis ait would be time saving if these could be automated.
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Fiona Purves
commented
Please add this feature. invoice reminders is good but we have high volume low value clients , which could mean 100+ invoice reminders being sent out - when what we need is one statement.
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Ralf Roedger
commented
I am starting to have second thoughts about xero after migrating 2 years ago, i am small business and need to free up my time from admin.
why is this not standard item, i thought xero was an accounting, invoicing software ??
"Always send (even if balance is £0)"
"Send when there are 30+ day invoices"
"Send when there are 1+ day invoices" -
Este Roux
commented
I would love to have stetements sent automatically once an invoice becomes overdue or at month end. Currently you only have reminders
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Alan Liefting
commented
Why is it not a standard feature?