Contacts - Allow multiple addresses for a single contact record – Share and support customer ideas for Xero

Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

1,432 votes

AdminKelly Munro (Community Manager, Xero) shared this idea · 10 May, 2022 · Report… · Admin →

In development ·

AdminKelly Munro (Community Manager, Xero) responded · 18 May, 2026

Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.

As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.

We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.

We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.

Show previous admin responses (5)

In development ·

AdminKelly Munro (Community Manager, Xero) responded · 15 July, 2025

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We’ve been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here – We’re pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We’ll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

In development ·

AdminKelly Munro (Community Manager, Xero) responded · 09 April, 2024

Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.

As many of you accustom to this idea will know, multiple addresses requires a complex solution. It’s been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.

We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.

One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression.

In development ·

AdminKelly Munro (Community Manager, Xero) responded · 07 March, 2023

Hi everyone, appreciate wanting more of an update from us here. To share on our progress – Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it’ll add value.

For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn’t have much practical use. But to confirm, work’s moving along and we look forward to being able to share more.

under review ·

AdminKelly Munro (Community Manager, Xero) responded · 12 September, 2022

Hi everyone, we appreciate wanting an update on multiple addresses.

As many will know here this idea requires a complex solution. We have 12 different products within Xero that rely on contact data as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero.

To build multiple addresses, we need to upgrade the technology across all these areas at Xero to make it feasible. However, as you’ll have experienced in some areas already, it’s good that the work is well-underway now.

Recent change to Contacts reaches a milestone on our work beneath the surface to upgrade and prepare these products for new features. You’ll see more upgrades happening across Xero that’ll continue to help enable this work.

As things progress, there’ll be opportunities for some of you to support us with usability testing and we look forward to showing you more work underway.

under review ·

AdminKelly Munro (Community Manager, Xero) responded · 10 May, 2022

Hi everyone, wanting to update you all of the teams work here.

We’re currently investigating work required for delivering the ability to create and save multiple addresses for a single contact within Xero.

As we confirm more detail around this we’ll share with you all here.

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HENDRIK JAP commented · 28 September, 2022 21:36 · Report

It's very basic and much needed features!

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HENDRIK JAP commented · 28 September, 2022 21:35 · Report

I have contacts with more than 5 addresses! Please add this feature!

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Peter Riddell commented · 28 September, 2022 03:52 · Report

I've just had a customer question an invoice reminder as it had the incorrect delivery address on it. This is a direct result of having only one delivery address per contact. The original invoice was sent out with the correct delivery address, but we then had to change the address to accommodate the next order. The invoice reminders default to the current delivery address not the original. So what I thought was an inconvenient but doable work-around doesn't really work after all. Once more, I implore Xero to take the request for multiple delivery addresses per contact seriously and put some resource behind fixing it.

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Alan Hughes commented · 23 September, 2022 22:51 · Report

Recently discovered this issue as we have been asked to provide services to multiple sites for an international group with one invoicing address. Yes, documents can be manually adjusted to reflect the site where the services were delivered but shouldn't have to do it that way. Especially considering one of the reasons for selecting Xero from the start was the ability to create branded document templates.

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Emma Offord commented · 23 September, 2022 03:20 · Report

This is a much needed feature. We often have once finance company that we need to bill but for multiple customers and delivery details.

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Jill Fechner commented · 21 September, 2022 13:02 · Report

Data Relationship 101 - create 1 company (type = Customer or Supplier) with many contact records allowed

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Pauline Jewsbury commented · 16 September, 2022 01:44 · Report

We have multiple delivery addresses for each customer so this would be very useful as at the moment we have to re-enter the delivery address everytime we raise a new invoice

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Bianca Davitt commented · 12 September, 2022 19:15 · Report

@ Lisa Gaudie @Sue-Ann Griffiths

You can vote for the contacts feature to be fixed (to be put back on one page) here :

https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/45542638-contacts-show-information-on-one-page

it has 179 votes already in less than a month!

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Sue-Ann Griffiths commented · 12 September, 2022 11:49 · Report

I have to agree with Lisa, the process for setting up a new contact or changing/updating details is a lot more complicated and time consuming than it used to be.

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Lisa Gaudie commented · 12 September, 2022 11:25 · Report

Hello Kelly,

This feature was requested over ten years ago. The recent "upgrades" to contacts has actually made contacts more time consuming, confusing, and difficult to use. It would be great if Xero could continue to move in the direction of making the product better without making it more difficult to use in the process.
12/09/2022

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Bianca Davitt commented · 09 September, 2022 23:17 · Report

I have been waiting for this feature since it was first requested in 2012..... don't hold your breath......

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Emma Porter commented · 09 September, 2022 23:11 · Report

When will this be sorted?

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Richard Tan commented · 07 September, 2022 13:46 · Report

How much longer?

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Yolande Erasmus commented · 07 September, 2022 11:01 · Report

This could be done 2 ways - 1 - multiple delivery addresses on 1 contact or 2 - allow multiple contacts to be linked to a Parent Contact which would collect all transactions & be the Contact which shows on the Summary trial balances & be the contact which either receives the statement or the payment is made to

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Kim McQuarrie commented · 06 September, 2022 11:18 · Report

Hi there, please make this available in WorkFlow Max also.
Also an address book function so you do not have to add the same contacts manually against different clients.

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Titirangi Baptist Church commented · 06 September, 2022 11:13 · Report

The person ordering is rarely the same as the person handling the account payment.

We need a minimum of two contacts, their names, numbers (office and mobile), emails, and position in the organisation.

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Colin Malam commented · 06 September, 2022 03:21 · Report

Multiple delivery points are very common and having just moved from a competitor a single delivery point in addition to the billing address is very inconvenient.
As Xero expands its customer base there will be an increasing need for multiple delivery addresses, it should not be delayed.

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Stockshed Limited commented · 06 September, 2022 03:08 · Report

Many customers have multiple shipping addresses. It's very annoying that these cannot be stored so you can choose the shipping address for a particular order. I know that Sage allows for this and it seems crazy Xero as advanced as it is does not. Please sort it out Xero. All I can do currently is save the addresses previously used under notes for the customer.

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Leonie Osborne commented · 02 September, 2022 09:17 · Report

It's frustrating when dealing with multiple contracts and departments within the same company. Currently each contract with the same client is set up with a new debtor record with new contact details. It makes reporting time consuming if you have to go through and add them all together to get anything meaningful around your debtors. Other software packages can deal with it - how do they do it? I appreciate your time in looking into this.

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Roxanne Conroy commented · 01 September, 2022 20:16 · Report

A few clients need this , one reason the won’t come to xero

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