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Banking & chart of accounts: Reconciliation

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Reconciliation - Allow credit notes to show and be selected on the find & match screen

Ability to show and can select credit notes on the find & match screen.

Purpose: To save time rather than having to go in and allocate the credit note against an invoice then going back to the bank reconciliation screen.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
Completed  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

HI team, excited to come back and share that the ability to find & match credit notes when reconciling has now been released to all customers. 😊

When you reconcile a credit note, Xero records a payment transaction against the credit note but doesn’t allocate it to an individual invoice or bill. This is similar to the process to apply a cash refund, but you don’t need to create the cash refund first.

We fully appreciate the feedback here, and will carefully consider other avenues you'd like to see this feature and the selection of credit notes to extend to. We'll keep you updated of any developments of these through related ideas here in the forums (I've linked the ideas I previously shared as well as a couple of others that you can easily support and stay up to date on)

We'd like to give a shout out to everyone in this idea for supporting and staying engaged through with us on this feature, and helping us shape the future of Xero. Thank you

Show previous admin responses (4)
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  • Amanda Smith commented  ·   ·  Report

    Valerie Hague - I have raised just this point on Xero UK facebook page today - is anyone actually listening?....

  • Valerie Hague commented  ·   ·  Report

    Well, Xero???? When are you going to address credit note functionality? Forget all the fancy apps, just get the basics working correctly. An answer from you would be polite or perhaps no one actually reads this stuff?

  • Colm Phelan commented  ·   ·  Report

    Xero boffins..In the real world many credit notes do not relate to specific invoices. There should be no requirement to allocate a credit note to an invoice. When making a payment you should be able to approve invoices and credit notes to arrive at a net amount payable.
    This makes it easier for you as payer and for the supplier to see all the invoices/ payments that make up the amount in their bank.
    As a relatively new user to Xero some of the omissions in basic functionality astound me!

  • Sophia Chambre commented  ·   ·  Report

    batch deposits - be able to reconcile a batch deposit to a credit note as well as an invoice

  • Lynda Rose-Innes commented  ·   ·  Report

    When reconciling the bank to include credit notes when using the find and match option. For customer and supplier payments.

  • Catherine Vaughan commented  ·   ·  Report

    It does desperately need fixing! Hopefully at the same time they make remittances less confusing - I have to spell out constantly to suppliers why credits are allocated to invoices they might have nothing to do with!

  • Nicola Pulle commented  ·   ·  Report

    This is a basic function available in most accounting software packages and I have asked for it many times. It is costing me a frustrating amount of time with larger clients and often credit notes do not directly relate to one invoice.
    PLEASE PLEASE PLEASE sort this out!

  • Claire Barning commented  ·   ·  Report

    I have been asking for this for 10 years, since our business moved to Xero. The ability to allocate credit notes against a payment (whether receiving or paying) shouldn't be a huge ask.

  • Jackie Howard commented  ·   ·  Report

    Given the way things work in the real world and the hundreds of credit notes I have to allocate monthly, this would save me endless time.

  • Tricia Drew commented  ·   ·  Report

    I've been using Xero for 10 years now and have been ******* on about this since then. Really frustrating when they are messing around with stuff that worked really well but now isn't like the new reports.

  • Judah Kosky commented  ·   ·  Report

    I quickly discovered the Prepayments don't show as an open Credit Note (which I believe is a flaw in the system) and Overpayment requires you to ONLY use the overpayment account (no room for customization). So, a simple solution would be to have the ability to create a Credit Note from the bank feed area.

  • Amanda Smith commented  ·   ·  Report

    Rob - Agreed, there were only 12 Qs shown on my screen and def didn't see yours and 3 of mine about this issue LOL

  • Rob Winder commented  ·   ·  Report

    Amanda - I jumped straight in at the start, I believe mine was the 3rd question. After receiving a private and frankly, irrelevant reply I didn't look at the Q&As any more.

    I think if the question is asked publicly it should be answered in the same manner.

  • Amanda Smith commented  ·   ·  Report

    Rob Winder - mine was a private response too - interestingly I didn't see your question!
    Re getting it on social media, the new Director in UK has posted in Xero (Official) Partners UK on FB a couple of times....

  • Mark Tyler commented  ·   ·  Report

    Hi Team Xero
    There are a lot of people looking for this simple bit of coding - shall we all put it on social media so we can jet pack this issue !

  • Rob Winder commented  ·   ·  Report

    As per the post below I asked the same question as well in yesterdays quarterly update. I received a private response stating its "not currently possible to do this". It didn't warrant a reply as this is obviously BS. Instead of adding more bells and whistles solve this issue which would be much more helpful.

  • Amanda Smith commented  ·   ·  Report

    SUCH basic stuff! I asked the Q in the update webinar today - response was as if I was the first person to ever mention it . Pointed out I had been mentioning it for about ten years. Action needed.

  • Emma Noyce commented  ·   ·  Report

    Bank reconciliation to include credit notes and overpayments. To allow credit notes/overpayments to be shown and selected along side invoices when bank reconciling, rather than having to allocate credit notes/overpayments to individual invoices. This is a basic feature in other software packages and is causing additional unnecessary manual work.

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