Account Transactions: Receipts - Send automated 'payment received' e-mail when payment is reconciled
Ability to send an automated 'Payment received with thanks' email to the customer
Purpose: To give a professional image to users’ customers/clients, and save time in a current manual process
Hi everyone, we totally get how automating the sending of receipts when a transaction is reconciled would free up time and the manual task involved in this activity.
Though not in the pipeline at present, this is a feature our product team would like to explore more in the future.
We’ll be sure to update you all again when we are able to look into this deeper. Thanks
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Queenie Barrientos
commented
This will be an awesome feature in case!
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Tony Lamberton
commented
Situation: During Reconciliation, a Received Money line item from the Bank Feed is matched with a known Xero transaction for an outstanding invoice, either automatically by Xero or manually with an outstanding invoice.
Issue: Right now, there does not seem to be a way to send a receipt to the customer during reconciliation. The only way seems to be to go back into Invoices, find the Paid Invoice, and manually send a receipt, which is impractical for multiple payments that have been reconciled.
Solution: My suggestion is to offer a Receipt During Reconciliation setting to either:
(a) ASK - when OK'ing an item for reconciliation: a pop-up asking "Send a Receipt?"
(b) ALWAYS - a default setting to Always Send a Receipt when Reconciling
(c) NEVER - a default setting to Never Send a Receipt when Reconciling -
Kevin Dunshea
commented
As with many of these comments...
I assumed this was the standard and was surprised to hear my clients weren't getting an emailed receipt. -
David Cox
commented
This would be extremely useful, I am very surprised this feature is not native to the application. Hopefully the dev team could take this up and it would be a relatively easy and fast solution to implement.
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Bryce Adams
commented
Aww c'mon guys don't be so ******* Xero. It's only been seven years and they only have 4,500+ staff. Take it easy on them will ya?
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Nick Putman
commented
Please implement a basic feature to automatically send receipt to contacts when their payments for invoices are reconciled. Thanks.
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Eleanor Marsden
commented
This is such a basic function that should be standard.
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David Cummings
commented
Really important update and is needed ASAP
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Olivia Ascenzo
commented
A timesaver which would make running of a business much more efficient and effective. It's very time consuming having to go into each paid invoive, select receipt send off, etc. Would be a great feature to add!
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Kat Child
commented
this would save so much time.
Even if we could tick the payments in the transaction list and send bulk receipts from there
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John McGauran
commented
This is so easy to setup automatically, so disappointing they don't have it
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Nathan Kitchen
commented
How on Earth has this been raised over 7 years ago and not been rectified?
Are we aware that this is accounting software and receipt notifications are usually requested by clients?
Any idea when we can see this Xero Support???
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Merren McIntyre
commented
Automatic sending of receipts for customers - a timesaving option to bulk send receipts at once or have an option to auto send, rather than having to open each one individually to send.
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Magnus Hammar
commented
We're probably going to move away from Xero before they get this feature in place. Taking forever.
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Cass Moore
commented
Option to turn on - Auto send receipts when reconciled
Option to turn on - Auto send remittance when payments reconciledAs soon as possible please - will save hrs per week!
This is a necessary everday process. -
matt simpson
commented
This is nuts it is not available feature, it's basic bread and butter.... email the customer a receipted invoice when the transaction is complete. Come on xero!
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Nick Chan
commented
Please add this feature.
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Kate Burnby
commented
Toggle to send a thank you note that can be simply customised for example to include a link to leave a google review - like they do already in Zoho (we really miss this feature)
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Leah James
commented
The current way of sending receipts is too long winded and is too easy to miss an invoice especially when lots of invoices are going out.
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Tristan Adams
commented
Add the functionality to send a receipt directly from the reconciliation screen - a prompt perhaps to save clicking through to the bank feed?