Account Transactions: Receipts - Send automated 'payment received' e-mail when payment is reconciled
Ability to send an automated 'Payment received with thanks' email to the customer
Purpose: To give a professional image to users’ customers/clients, and save time in a current manual process
Hi everyone, we totally get how automating the sending of receipts when a transaction is reconciled would free up time and the manual task involved in this activity.
Though not in the pipeline at present, this is a feature our product team would like to explore more in the future.
We’ll be sure to update you all again when we are able to look into this deeper. Thanks
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Cass Moore
commented
Option to turn on - Auto send receipts when reconciled
Option to turn on - Auto send remittance when payments reconciledAs soon as possible please - will save hrs per week!
This is a necessary everday process. -
matt simpson
commented
This is nuts it is not available feature, it's basic bread and butter.... email the customer a receipted invoice when the transaction is complete. Come on xero!
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Nick Chan
commented
Please add this feature.
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Kate Burnby
commented
Toggle to send a thank you note that can be simply customised for example to include a link to leave a google review - like they do already in Zoho (we really miss this feature)
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Leah James
commented
The current way of sending receipts is too long winded and is too easy to miss an invoice especially when lots of invoices are going out.
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Tristan Adams
commented
Add the functionality to send a receipt directly from the reconciliation screen - a prompt perhaps to save clicking through to the bank feed?
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Mark Handley
commented
Yesterday please.
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Sara Wolski
commented
This would be so helpful! Thank you
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Cass Moore
commented
It will save at least 5 hrs a week
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Sue Stokes
commented
Is this available - if it isn't I would like to vote that it is added to Xero as it would a huge help to our business especially as it takes you out of the invoice once you allocate a payment. So in order to send anything to confirm payment you have to go back into the invoice - send an email and advise invoice paid. There must be a way for this to be automated? Please advise. Thank you.
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Kate Clement
commented
always being asked whether payment has been received. Sometimes circa 30 emails per week. This is a must for it to be automated once reconciled.
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Katie Shaw
commented
Every client of ours requires receipts for payment to provide evidence of payment. There should be an automatic option to send receipts when payment and invoice are reconciled.
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Hailey Lawrie
commented
Xero needs to automate receipts from any reconciled payment. Or provide a tick box at the reconciliation page to pick and choose who you want to get a receipt or not upon reconciliation.
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Marmoset Accounts
commented
Beyond time this was implemented thanks.
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Nicky Taylor
commented
It isn't just an automated 'payment received' email that is required. It needs to also contain the details of the payment and the outstanding balance. This is critical as we are currently using a CRM which does send out automated copies of the invoice to the client when a payment is received and a copy of this invoice is them sent into Xero via Zapier. The Zapier link often fails and requires manual intervention to remedy. Adding the facility to send an automated copy of the paid invoice to the client would mean that we could input payment details directly into Xero, saving a great deal of time and money.
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Elaine Watling
commented
Definitely would love this added.
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Carolyn Jay
commented
Essential for time management.
All customers request a receipt and lets the sales team know that payment has been received before releasing goods.
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Kev Dog
commented
This such a basic feature, many customers require confirmation their funds have arrived. The current manual receipt process is clumsy and time consuming.
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Magnus Hammar
commented
It's weird how this is not already implemented.
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REBECCA FAHEY
commented
Send automatic receipts when reconciling payments received.