Support - Bug or Missing Feature Reporting
There is nowhere to report missing features and bugs apart from this forum, which is more for ideas.
I have found it difficult to find a place to report an issue quickly.
For new invoicing the list of missing features and bugs should be reported so we can see what has already been picked up and what is being worked on and fixed.
Jill Fechner
shared this idea
HI Jill, appreciate you posting here, not knowing where else to go.
For something that appears to not be working as it should or where you're having performance issues in Xero - these are best to raise with our specialists at Xero Support where we have tools to investigate, triage any issues and escalate with our team if needed.
When it comes to new invoicing we've communicated a lot of the changes and what's coming up through our Xero central page here. Otherwise, you'll also find many ideas for changes across product ideas here that I'd recommend joining for updates where you're interested. Searching 'New invoicing' on the main page of the site should help you find a list of the different features.
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Robert Hemsing
commented
It seriously is *way* too hard to open a case. The help article still says you should click the ? icon, then type a question/issue, hit enter and if none of the results match/help you can click somewhere to open a ticket but there actually isn't anywhere to open a ticket.
You should have some simple, ideally single-click way of reporting technical bugs with your platform that don't necessarily require a complex case to be opened.
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Dana Dopleach
commented
I had a line item not come through in one of our accounts for the first time in all the many years and multiple accounts that we have. It feels like it may be important to report this sort of anomoly as it may be part of a rare pattern that would stop it from ever happening again, or to anyone else. But as you say here, there is no place to report such a bug's occurance. There is a helpl file on how to create a fake statement line to correct the issue (so it's happened others before !) but nothing to report that it happened so the developers can look at cases that occur to stop them from happening in the first place. Seems like a missed developer opportunity. How are you supposed to make a more stable platform if you don't have the data to know when instability occurs?
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Christopher Le
commented
see CX0015377165. I was informed on 5/8/24 that the HELP repayments on green xero tax estimate is being calculated incorrectly.
It would help if xero has a dedicated errors page to notify users of potential bugs/mistakes so that when we do advise our clients, we can provide them accurate information and disclaimers - such as telling them that the tax estimate on xero is currently not working, so we will have to prepare you a separate but correct tax estimate.