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Hi Xero,
I am writing to formally raise concerns about the ongoing system outages, performance issues, and the broader impact these disruptions are having on my ability to complete client work.
Over recent months, Xero has experienced repeated outages too many changes and significant slowdowns. These issues directly affect productivity, delay essential bookkeeping and compliance tasks, and ultimately result in lost income. As a bookkeeper who relies on Xero daily, this level of instability is becoming increasingly difficult to manage.
What has been particularly disappointing is that, despite these ongoing problems, Xero has announced further price increases. It feels as though insufficient consideration is being given to the businesses, bookkeepers, and accountants who not only pay for these subscriptions but also actively bring clients onto the Xero platform. We are the ones advocating for Xero, supporting clients through setup and training, and relying on the system to deliver consistent, reliable performance.
It should not be solely about keeping shareholders satisfied. Subscription holders, bookkeepers, and accountants should be a core priority for Xero, especially given the role we play in expanding and supporting the user base.
I am requesting acknowledgment of these concerns and clarification on what steps Xero is taking to improve system reliability and support the professionals who depend on it.
Thank you, Kelly