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79 results found
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21 votes
We appreciate you speaking up and letting us know how we can improve.
Now that your suggestion has been reviewed, it’s officially open for community support. Feel free to spread the word to your team so they can jump in and vote!
Other members can also join the conversation in the comments to share how this idea would make their day-to-day work easier.
Natascha Natke
shared this idea
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13 votes
Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.
Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂
Natascha Natke
shared this idea
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15 votes
We appreciate you taking the time to share your ideas with us!
Your suggestion is now live on the community board. To give it the best chance of moving forward, be sure to spread the word to your colleagues so they can vote for it too.
Other users can also jump into the comments to share how this update would help them get the most out of Xero.
Natascha Natke
shared this idea
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34 votes
Hi Mireille,
Thank you for the detailed feedback regarding the recent XPM updates.
I’ve moved this into Gaining Support. I can definitely see how the removal of those phone number columns has added extra steps to your workflow. While the recent design updates aimed for a cleaner look, "at a glance" information is vital for busy practices.
A quick tip for now: If you need to see phone numbers across your client list without clicking into each one, you can customise your main list view:
- Go to Clients > All Clients.
- Click the Columns button on the right.
- Tick Phone and Mobile. This will surface those numbers in your main list view so you don't have to drill into each record.
I’ve updated the title to "XPM - Suggestion to display contact phone numbers on the Client details screen" to help other practice users who are feeling…
An error occurred while saving the comment Natascha Natke
shared this idea
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32 votes
We appreciate the time you took to share your feedback with us.
Your idea has been reviewed and is now open for community engagement. To help your suggestion gain momentum, consider sharing it with colleagues who feel the same way. We’re also inviting other members to add their insights in the comments regarding how this change would enhance their use of the platform.
Natascha Natke
shared this idea
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20 votes
Thanks for your feedback on the pop-up label when hovering over client names in XPM.
This idea has moved to Gaining support, which means our community team have reviewed it and it's open for community support through votes and comments. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Natascha Natke
shared this idea
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27 votes
Hi and thanks for sharing this idea!
It’s great to get such specific detail on how the visibility of group names impacts your workflow, especially when navigating between multiple screens in XPM.
I have moved this into our Gaining Support category.
This means other members of the community can now vote on your suggestion, which helps our product teams gauge interest and prioritise future UI refinements. We’ll keep a close eye on this one to see how much traction it gets. Thanks for helping us improve the XPM experience!
Kind regards
Natascha Natke
shared this idea
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25 votes
Thanks for your feedback and for letting us know what changes you’d like to see.
Your suggestion is open for community voting. Feel free to share the link with your team to help gather support!
Other users can now add comments to explain how this idea would help them get the most out of Xero.
Natascha Natke
shared this idea
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19 votes
Thank you for sharing your feedback and highlighting the features that are most important to you.
Your suggestion has been reviewed and is now open for community voting. We encourage you to share the link with colleagues who might benefit from this change so they can add their support. In addition to voting, other members can now leave comments to explain how this improvement would enhance their Xero experience.
Natascha Natke
shared this idea
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14 votes
Appreciate your feedback on this and good to understand the different ways our partners are often viewing this information, Natascha.
Your feedback here has been shared back with our product team and I'll be sure to loop you in if there are any improvements planned for how the page responds when viewing from a mobile browser.
Natascha Natke
shared this idea
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202 votes
Hi everyone, we appreciate the feedback we've received on this change and while this was an intentional change this is something our product teams are monitoring feedback of very closely and considering improvements around in the new clients experience.
While we can't make any commitments atm I will be certain to share any plans with you all here.
An error occurred while saving the comment Natascha Natke
commented
Following the XPM updates in November and December 2025, it is no longer possible to mass update the address for all clients within a group at the same time. Each client’s address must now be updated individually, which is very time-consuming especially for larger groups.
Previously, applying an address update across an entire group was a commonly used and efficient way to reduce time. Restoring the ability to mass update addresses for all clients within a group would significantly improve efficiency and consistency.
Natascha Natke
supported this idea
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47 votes
Hi everyone, thanks for your feedback on this. We appreciate you sharing how the number indicators for Tax Returns and Notes helped streamline your workflow in XPM.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Natascha Natke
shared this idea
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26 votes
Thanks for sharing your feedback on the main entity indicator in XPM groups.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Natascha Natke
shared this idea
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4 votesNatascha Natke
supported this idea
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26 votes
With the soon to come Xero Partner Hub we'll be bringing all your practice tools under one umbrella and improving your experience in managing and working with clients in your practice. With the combined experiences of Xero HQ and Practice Manager this'll include the ability to merge two clients into one, like you're after here 🙂
Thank you for sharing your feedback with us. Find more information about Xero Partner Hub on our website, and we'll be back to update you all as this goes live to practices in the coming months.
Natascha Natke
supported this idea
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21 votes
Hi Cath, when you say you have to log out and then into the other org, are you using 2 separate Xero account logins?
Appreciate not the ideal solution but you could use incognito mode atm, to open the organisation you need to reference?
Natascha Natke
supported this idea
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26 votes
An error occurred while saving the comment Natascha Natke
commented
This even more imperative now that XPM layout has changed and displays Full name as "First Name" + "Other Name" + "Last Name".
"Other name" should be renamed "Middle Name", and a second field named "Preferred or Alternative Name" should be added and placed in a separate line below.
Natascha Natke
supported this idea
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2 votes
Thanks for sharing your idea for improvements to the NZ tax reports and letting us know the changes that matter most for you.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Natascha Natke
supported this idea
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2 votes
Hi! Thank you for sharing your idea here. This is an existing feature in Xero. When editing the report layout, you can use the PDF option on the top menu bar to generate a preview of the report. If you require further elaboration or are unable to find this option, please raise a case with our support team for personalised assistance. With regards to the remaining portion of making the user interface better, we have moved this idea to gaining support to gain more support from users who would like this feature implemented.
Natascha Natke
supported this idea
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5 votes
Thanks for sharing, River. I've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Natascha Natke
supported this idea
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Since the recent XPM update in Nov/Dec 2025, when editing an existing contact, the mobile phone number and salutation fields no longer appear. Only the “phone” field is visible.
When adding a new contact, these fields are still available, and when viewing an existing contact, the data is still present. However, it is not possible to see or edit these fields during contact editing.
Most of our phone numbers are stored in the mobile phone field, so this change significantly impacts usability.
Please restore the mobile phone and salutation fields in the edit contact screen, along with access to the existing data stored in those fields.