Settings and activity
24 results found
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1 vote
Hi Elizabeth, appreciate your feedback.
Being open up to 22 June this year we had Xero Central Discussions which was similar to what you described, a place for our Xero users to engage and have discussions with one another about Xero.
However as part of our evolving support model, we made the tough decision to retire these forums, and we don't have any plans for this.
This was in efforts to help make it easier for you to find answers, and better connect what you tell us with how we improve Xero.
For product feedback and feature ideas, the best place to engage with us is here on our Xero Product Idea, site.
For day-to-day support, our in-Product help menu and Xero Central remains your go-to for one-on-one support, help articles, guides, and Xero Learn courses.
Elizabeth Ryan
shared this idea
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4 votes
Thanks for sharing this feedback, Kielan. We can see there’s a broader conversation here around how support could better meet the needs of partners who are managing complex issues across multiple client organisations.
We’ve moved this idea to Gaining Support so we can continue tracking interest and gathering feedback from our partner community. While we can’t make any commitments at this stage, we’re keen to hear more from partners about what they need from the support experience and where the current process could work better.
If this would improve your workflow, add your vote and share which parts of the current process you’d like to see improved.
Elizabeth Ryan
supported this idea
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7 votes
Thank you for taking the time to share this idea with us — we really appreciate you helping us identify ways to improve security in Xero. 🔐
This is now open for votes and comments from the community. The feedback and support received here help us understand how valuable this functionality would be for other customers. In the meantime, feel free to share the idea with colleagues who would also like to see this functionality so they can add their support too.
Elizabeth Ryan
supported this idea
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16 votes
Hi team, thanks for sharing this feedback. We understand that sometimes speaking with someone directly is the quickest way to work through an issue, especially when you need help with something urgent or complex.
At this stage, an inbound phone number isn’t part of our current support model. Our focus is on making sure customers are connected with the right team member who has the right context to help, rather than spending time waiting in a queue.
For situations where a call is the best option, we offer a callback service so our team can connect with you at a suitable time and be prepared to assist.
We appreciate you sharing your thoughts. Feedback like this helps us understand what matters most to customers and where we can continue improving the support experience.
Elizabeth Ryan
supported this idea
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41 votes
Thanks for sharing this idea 🌟 We can see how an extra confirmation step before deleting a transaction could help prevent accidental deletions and give users more confidence when making changes.
We’re moving this idea to Gaining Support so we can better understand how many customers would value this and the different scenarios where it would be most useful. If this would make a difference for your workflow, please keep the votes and examples coming as they help our product team assess the impact.
We’ll continue to monitor the feedback here and share any updates as we learn more.
Elizabeth Ryan
supported this idea
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17 votes
Hi everyone, thanks for your feedback on the frequency of the BNZ bank feed. We understand that getting timely transaction data is crucial for keeping your accounts up-to-date.
The way the direct feed from BNZ is currently set up means that transactions made over weekends and public holidays are sent through to us on the following business day. This is why you'll typically see these transactions appear in Xero on a Tuesday.
We will keep this idea open for the community to continue voting on. Your votes help us, and our banking partners like BNZ, to gauge demand and prioritise these potential improvements. We’ll be sure to post an update here if there’s any news to share.
An error occurred while saving the comment Elizabeth Ryan
supported this idea
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6 votes
Thanks for raising the Idea with us and for the extra detail Elizabeth. I can see that is really important for you processes so we are moving this to Gaining Support so others in the Community and vote and comment and add their own details. Although there aren't any plans to add this in the future, the Product team will watch this to gauge community interest, and we will update the Idea here should there be any changes.
An error occurred while saving the comment Elizabeth Ryan
commented
Hi, a method to update that we have manually verified the bank account details would great please (a tick box or similar). In the era of scams we are increasingly verifying the legitmacy of suppliers details to prevent fraud, so it would be good to see at a glance (from the contact page) the status of each account.
Elizabeth Ryan
shared this idea
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9 votesElizabeth Ryan
supported this idea
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9 votes
Thanks for sharing this idea – it's a really practical suggestion.
We get how easy it is to miss checking bank details, especially for suppliers you haven’t paid in a while. A quick alert or reminder after 3–6 months of no activity could be a great way to help catch changes (like new ownership or account updates) before a payment goes through.
Your idea’s now live for others to see, vote on, and add their thoughts. If this would make things easier for your team, feel free to share it around.
Elizabeth Ryan
supported this idea
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20 votes
Thanks for the suggestion to add a “Check VAT” action in Xero Contacts to verify VAT numbers directly with HMRC John. We can see how this would be a helpful addition for ongoing supplier checks ✨.We’re moving this idea to Gaining Support so others can vote and add real-world examples. The more detail you can share about when and how you’d use this (for example, one-off checks during setup vs. quarterly reviews), the better we can assess impact and prioritisation. We’ll continue to monitor interest and will update this thread if there’s progress to share.
Elizabeth Ryan
supported this idea
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42 votes
Thanks for raising this with us team.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero. Cheers!
Elizabeth Ryan
supported this idea
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22 votes
Thanks for your feedback on the recent update of the payment section on an invoice. I've made sure to share this back with our product team and we will keep you updated if there is any further updates planned around the reference behaviour you've described, here.
Also appreciate that users that are making multiple payments would like to stay within the invoice and we have a separate idea for this here that we'll share any updates through.
Elizabeth Ryan
supported this idea
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64 votes
Thanks everyone for your feedback here on customising SMS messages for invoices. We understand how a more personal message could provide customers with greater confidence and context when receiving an invoice.
Our product team has explored options for more customised messaging, including the practical constraints around character limits and preventing messages from being treated as spam.
After that review, we want to be transparent that editable SMS templates aren’t part of our plans at this stage.
If this position changes in the future, we'll be sure to share with you, here.
Elizabeth Ryan
supported this idea
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129 votes
Thanks for sharing this idea about showing on invoices, the credit note numbers that have been applied to them.
We've reviewed this idea, and now it's up to the community to get behind and support it.
You might like to share a link to this idea with any colleagues that this could benefit, so they can add their votes and comments too!
Elizabeth Ryan
supported this idea
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71 votes
Hi team, in the aim of transparency we have split this idea out from the original one here so we can get a better understanding of the interest for this change in each area of Xero.
Being quite different features within Xero it's not likely that a change in one would be reflected in the other area at the same time. We will continue to track interest in removing quotes from the all list here and share if there are any updates.
Elizabeth Ryan
supported this idea
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14 votes
Hi everyone, thank you for sharing this request and for your feedback on bank feeds.
We are always keen to explore more bank feed integrations to make managing your finances as seamless as possible.
While we know that not all banks are currently on Open Banking, but reaching out directly to your bank is still the most effective step. Let them know you'd like them to adopt Open Banking so you can connect with Xero—banks value hearing directly from their account holders about the connections they need.
In the meantime, we’re moving this product idea to Gaining Support. This will help us gauge broader interest and give other members of the community a place to share their experiences or updates regarding bank feeds with this and other institutions.
Elizabeth Ryan
supported this idea
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86 votes
Hi, thanks for sharing this idea. This might be useful for situations such as suspense accounts, where entries are intended to net each other off.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Elizabeth Ryan
supported this idea
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191 votes
Hi Natascha,
Thanks for submitting your idea and highlighting what matters most to you.
We’ve reviewed it, and it’s now open for community support. Feel free to share it with colleagues who may benefit so they can vote as well!
Others can also comment to add context and explain how this enhancement would improve their Xero experience ☺️
Elizabeth Ryan
supported this idea
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94 votes
An error occurred while saving the comment Elizabeth Ryan
commented
Please return the function to add an expected payment date to an invoice. This was an important part of our 'paper trail' and used most days!
Elizabeth Ryan
supported this idea
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188 votes
Hi team, thanks for continuing to share and support in this idea.
While our team has continued to consider this idea since our last update, being upfront with you all here we want to share that this isn't in our current roadmap and unlikely to be developed in the near term.
For this reason, we'll move this to Not in pipeline however should anything change this we'll certainly share an update with you all here.
Elizabeth Ryan
supported this idea
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This needs to be prioritised! Not having 24/7 bank feeds is frustratingly behind the times.