Settings and activity
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3 votes
Freya Pieroz
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236 votesFreya Pieroz
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2 votesFreya Pieroz
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7 votesFreya Pieroz
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10 votesFreya Pieroz
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2 votesFreya Pieroz
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9 votes
An error occurred while saving the comment Freya Pieroz
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5 votes
An error occurred while saving the comment Freya Pieroz
commented
This invoice would have been paid over a week ago, if it had gone through. An alert would have meant I could follow up immediately, instead of finding out after EOFY when it has (minor, in the grand scheme of things) consequences for both my client and the entity that they are invoicing.
An error occurred while saving the comment Freya Pieroz
commented
As a side note, last week I sent some invoices by e-invoicing. I checked that days' entire batch of invoices when one I sent to a different client had not arrived within a couple of hours, and all of them showed "failed to send" in the history for each individual invoice. So I sent each and every one of the failed invoices by email, because that's the only way they'll arrive, right?
Came into work this morning and found that the e-invoices showing as failed sent themselves after I'd logged off at COB, because they've arrived in the accounts of the other client to whom I'd sent them (original attempt between 1:30pm and 2:30pm, arrived at 5:30pm). And now there's duplicate invoices in their accounts and the invoices in the sender's accounts still show 'failed sending' in the history.
An error occurred while saving the comment Freya Pieroz
commented
... And by very occasionally, I mean every single invoice I've tried to send today. I would like to get paid, which means I need to send invoices... successfully
Freya Pieroz
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5 votesFreya Pieroz
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33 votes
An error occurred while saving the comment Freya Pieroz
commented
One of my clients also uses projects to keep track of multiple projects that use multiple contractors (both company-to-company and direct via payroll (which allows us to pay their super for them as the ATO requires)). None of these contractors use Xero timesheets, they use timesheeting that meets Defence contract requirements. And company-to-company contractors wouldn't use timesheeting in our company file anyway, they'd use it in their own company file!
The only workaround we've found is to create each contractor as an estimated expense for each project that they're working on. We then assign each bill for each contractor's work to the estimated expense with their name on it. It's cumbersome and clunky but it lets me see useful information.
An error occurred while saving the comment Freya Pieroz
commented
My clients do use payroll to process direct contractors, because Australia and superannuation, but there is absolutely no reason for those contractors to have access to the finances of a project. They don't need to see the internal profit and loss; they don't work for the company.
These contractors also don't use Xero timesheets, because they use and submit timesheets as per my clients' customer's requirements (gotta have approved timesheets attached when I invoice the customer) and getting them to do their timesheet twice is stupid time-wasting. So if I want to have their timesheets in Xero timesheets, in order to assign that timesheet to a Project, I have to manually enter each timesheet and assign it to the contractor as a Projects user, and that's a waste of MY time.
I currently do a workaround by creating a bill for each individual being paid through payroll, and assigning _that_ to the project, but I have to track the hours they've worked in a spreadsheet because the tax withheld means that I can't put 40 hours @ $30/hr = $1200 on the bill for that payroll since they actually get paid $1200 less tax plus super accrued (to be paid in a month).
Freya Pieroz
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12 votesFreya Pieroz
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7 votesFreya Pieroz
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844 votes
Hi everyone, thanks for all the interest here. We understand the pain point of extra work when you need to apply a credit to a bill that's already part of a batch payment.
We are committed to enhancing your ability to manage, pay and track supplier bills from Xero. Through strategic partnerships in the UK and US customers can already pay bills online, delivering a comprehensive, bank-agnostic online bill payments experience.
Our product team's current focus is on delivering solutions like this to more regions, and continuing to develop these flows.
We want to be transparent that we don't have any plans to change the credit application process right now.
We understand this isn't the answer you were hoping for, and are sorry for any disappointment. Please know that we appreciate you taking the time to share your experiences and helping us understand how you use Xero. We’ll update this…
Freya Pieroz
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30 votes
Hi team, while we intend to explore more controls of notifications long term I want to be upfront that we don't have any plans for changing the existing invoice notifications in the near term.
There are also factors on the recipients email providers end that could make this notification difficult to provide with certainty.
Right now, you'll see an event in the history of an invoice when an invoice is sent from Xero, and you could also choose to send a copy to self as a measure to ensure the invoice can be received in your own email inbox. If you'd prefer these not appear in your direct inbox you could set up a filter to route these to a folder.
We appreciate the interest here but want to be honest and open with you here.
Freya Pieroz
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12 votesFreya Pieroz
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101 votesFreya Pieroz
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9 votes
Hi community, thanks for sharing your feedback in the idea here. Since first raised, we have made some improvement to the Bills to pay page including the ability to quick view and edit bills on the fly from the list, a duplicates review feature and the ability to directly upload to create draft bills in your organisation.
Taking some of the more recent development into play it'd be good to hear if there are still particular aspects of this page that you feel could be improved.
Freya Pieroz
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24 votesFreya Pieroz
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5 votesFreya Pieroz
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1,312 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
An error occurred while saving the comment Freya Pieroz
commented
I've had to create separate contacts for each Defence contract manager, because of this. There's a lot of them. Each invoice has to be CC'd to the correct contact when you send it to Defence accounts, and I'm not willing to bet on my ability to not make typos when changing things repeatedly, so multiple unnecessary contacts it is...
An error occurred while saving the comment Freya Pieroz
commented
I've had to workaround this issue with separate contact cards for each site (and in some cases, for each project with a different person that invoices need to be marked attention to)... That then requires custom reports and statements.
Freya Pieroz
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Yet another example of e-invoicing failing and having to send via email. I have confirmation that e-invoicing failed - the client alerted me that the invoice I'd sent through hadn't arrived, and IMO they shouldn't have to, but that's a different product idea - so I'd like to send via e-invoicing but Xero won't let me try.