Settings and activity
26 results found
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482 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
An error occurred while saving the comment An error occurred while saving the comment 
Nadja von Massow
commented
The number of invoices landing in my clients' spam folders is close to 50%. Following up is only possible manually and outside of Xero. The fact that we have to do that makes us look unprofessional (especially as we offer email deliverability audits as one of our services - go figure).
Therefore, the ability to use our own SMTP server for sending Xero invoices is becoming business critical. We would appreciate an update on the above response from March 2026.
Nadja von Massow
supported this idea
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9 votes
Hi Brian, appreciate it's not a direct filter option like you're asking here however if you often need to filter by say country or another aspect of your Contact perhaps you may consider creating Contact groups? This way you'd be able to click on the group within contacts when you need.
Being open we don't have any direct plans for adding more filtering to the Contact list atm, but we'll continue to track your idea here and share if there are any plans made.
An error occurred while saving the comment Nadja von Massow
commented
Just shaking my head in disbelieve that this is not possible. What a massive oversight.
My clients are auto-onboarding and in order to service the most recent clients, I need to search for them one-by-one because of the limitation of only (!!!!) having an alphabetical search order.
OMG!
Nadja von Massow
supported this idea
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32 votes
Thanks for sharing this idea. We’re going to move it to Gaining Support so we can better understand how much interest there is from others who would also find this useful. If this is something more customers would value, that support will help show the demand for adding a project start date and allowing projects to be sorted by date rather than name 🙂.
Nadja von Massow
supported this idea
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801 votes
Hi everyone, thanks for your continued feedback and we appreciate you sharing your sentiment here. We’re continuing to evolve the Homepage experience to better meet more of our customers’ needs, and your input is a big part of shaping those improvements.
One of the strongest themes in the feedback has been widget sizing. We’ve now released resize options for the Tasks, Invoices owed to you, Bills to pay, and Net profit and loss widgets, in addition to the Chart of accounts watchlist and Cash in and out widgets.
For the small size Invoices owed to you and Bills to pay widgets, once you’ve saved your Homepage, you’ll also see an option to toggle the chart on or off if you’d prefer to focus just on the figures.
There’s more updates in the works, and I’ll keep sharing further updates with you here.
Nadja von Massow
supported this idea
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67 votes
Hi everyone, this idea has been created based on recent feedback received on the new invoice editor. Our product team are keen to get a wider understanding of overall interest so please add your vote if this would be useful for your business.
We'll share if there are any updates.
An error occurred while saving the comment Nadja von Massow
commented
It looks incredibly pushy and unprofessional in its current form. The wrong information is far too big and shouty. Overall, making everything massive is not helping anyone.
Text size control is a must-have.Nadja von Massow
supported this idea
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34 votes
An error occurred while saving the comment Nadja von Massow
commented
This is absolutely critical. How can we create sequencial client IDs if we're only ever being presented by an alphabetical sort option?
There should be sort options for country, customer account number, date created, etc.
C'mon, Xero-Team, think about your users more. This should be a key UI element.
Nadja von Massow
supported this idea
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1 vote
Thanks for bringing this to our attention. When a payment service is selected in the branding theme, it can still appear on the invoice even after it’s removed from the individual invoice. Your idea is now open for the community to vote and comment on. For now, we’d like to get a sense of the support for this from the community. 👍
Nadja von Massow
shared this idea
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30 votes
🌟 Thanks so much for sharing this idea with us.
We can see why having more flexibility around how VAT shows on invoices would be useful, especially for businesses that need their invoice layout to better reflect their tax setup and how they present this to customers.
We’ve now moved your idea to Gaining Support so other customers can add their vote and share how this would help them too. This helps our product team better understand the level of interest and the impact this change could have.
While we can’t confirm if or when this may be developed, we really appreciate you taking the time to share your feedback with us. Ideas like this are valuable in helping shape future improvements.
Nadja von Massow
supported this idea
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42 votes
Hi team, I'm happy to share that this idea is now in discovery with our team. While we can't commit to development just yet, I'll be sure to round back and keep you updated as things progress. 😁
Nadja von Massow
supported this idea
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131 votes
Hi Roger, thanks for the feedback on this idea. it’s clear that seeing the number of days overdue directly on the Send Statements screen would make it easier to prioritise follow-ups without interrupting your workflow.
At the moment, the Date and Due Date of each outstanding invoice are already displayed on the Send Statement screen, but having the actual days overdue visible would give immediate context and help you act faster when sending statements.
We have now move this idea to Gaining Support, which means it’s open for votes and comments. Hearing from the community will help our product teams understand how much value this visibility would add across different workflows.
Nadja von Massow
supported this idea
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34 votes
Hi team, we've created this idea from recent feedback we heard about the new invoice editor.
Our product team are paying close attention to feedback to consider for future iterations, so we'll make sure to update if there's any news.
Nadja von Massow
supported this idea
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129 votes
Thanks for all your engagement here, everyone. We get how easy it can be to approve a bill too early, then have to delete and recreate it just to make a correction.
Within the new bills approval workflow we’re developing, an approver will be able to reject a bill with a reason, returning it to Draft for changes and resubmission.
An admin will also have the ability to return a stalled bill to Draft before adjusting the rule or resubmitting it.
We want to acknowledge feedback from users in this idea that are interested in moving an already approved bill back to a draft state, and we have a separate idea that we’d recommend joining for updates.
The bills approval flow work is in flight right now, and I’ll be back with news when this is released.
Nadja von Massow
supported this idea
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106 votes
Thank you everyone, for sharing your feedback on the new invoice template editor.
While we hear your concerns, we don’t accept ideas asking us to remove a new feature or restore an old experience. That said we want to hear your feedback on how we can improve the new experience.
In relation to feedback on the invoice title - We've recently released an update in the Advanced section of the editor where you have multiple options for the Invoice title, a couple of preselections or the ability to set your own custom title.
I've linked some ideas started around changes users would like to see below, and encourage you to add your vote where of interest to you. This'll be highly valuable to the team and we'll be able to keep you updated on related changes
Nadja von Massow
supported this idea
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17 votes
An error occurred while saving the comment Nadja von Massow
commented
We were rather surprised that this is not an available option. We've had many issues due to the fact that we were unable to see the actual email that would be sent from repeating invoices (the final render, not just the email in its editor).
Nadja von Massow
supported this idea
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7 votes
Thanks for sharing your idea, and letting us know how the ability to set a default for the currency filter in bank reconciliation would aid your workflow.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Nadja von Massow
supported this idea
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55 votesNadja von Massow
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61 votesNadja von Massow
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7 votes
An error occurred while saving the comment Nadja von Massow
commented
100% agree. I might be out-of-date with this as I joined in July 2026 by which Xero seems to have completely changed the way they connect with foreign currency bank accounts and a no longer allowing me to received online payments into my main Stripe multi-currency account (instead using Stripe Connect which forces Xero into one single base currency). The extra manual work this has created for us is immense and the hours I've spent with the super-patient Xero support on the phone is substantial.
This new system might work for some, but it's not working for us. USD invoice payments are paid out to our USD bank account, EUR invoice payments go to our EUR bank account. The conversions back to our "base" currency GBP makes zero (xero?) sense and increases manual work 3-fold.
Very frustrating!
Nadja von Massow
supported this idea
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58 votes
Hi everyone, thanks for your interest and feedback on this idea.
While we understand this capability was previously available, we want to be transparent that there are no plans in the near term to support connecting multiple Stripe accounts to a single Xero organisation.
If anything changes in future, we’ll be sure to share an update here.
Nadja von Massow
supported this idea
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48 votesNadja von Massow
supported this idea
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1. Admins only
2. Of course we have multiple mailboxes. But since this is all about sending (SMTP), I'm not quite getting the relevance. If you're referring to a single singn-in SMTP account, or multiple, then speaking for my organisation: one would be enough.
3. Yes, it should be possible to use the same domain across multiple Xero organisations. Just think about an accountancy firm managing Xero on behalf of multiple clients: they might well want to use a single email domain for sending across all of their clients - especially if the IP has an excellent reputation and the SMTP setup is part of their onboarding workflow.