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Zero will never update anything.... We have learned by just watching the pain other Zero users are going thru. We advise our client to beware of this solution for it is not for everyone.

If our contact is say ABC Council, we need the ability to put multiple people to this contact. For example, our Customer is ABC Council, and I want 4 contacts for this customer, there are 3 different sales people we talk to who are in charge of purchasing for different areas in the company. On top of that there will be an additional person, accounts payable, that requires the invoice we send.

I want to be able to add phone numbers for the extra contacts.

This is a must have feature. So annoying when you have to change the information each time.

Please update on the status of this idea.

If we can have the option of choosing the delivery address from a drop down list, it will be great.

Kelly, it’s been 7 months and an update is needed. I think it’s important to communicate regularly on the progress. You have indicated that you are WORKING ON THIS and therefor 7 months of programming should have even enough time to make this correction/improvement. I know that some of these requests need to be coded using a more modern platform but fur USER EXPERIENCE & LOYALITY Xero needs to communicate the progress.

Please check all the suggests you have commented on and PROVIDE AN UPDATE, even if the task has taken you longer than expected.

Come on Xero - you tick the boxes in so many ways but this function is a standard requirement for all business - not just those who take the time to contact you about it.

Another disbelief from me that this is not incorporated. Pull the finger out Xero

From what I have discovered, you need to pay a separate company for their interface which doesn't change the Xero accounts function, but gives you better options from the sales POV. Obviously disappointing when most of us were sold Xero on its "capabilities"... We are looking into Stock and Buy, Unleashed and Dear Systems.

I cannot believe this wasn't set up initially! Such an obvious business necessity🤯

HI

Any update on this?

Has anyone found an app in the market place as a work around?

We will need this when Xero fully integrates with Avatx

HI

Any update on this?

Hi Kelly,

I am yet another frustrated Xero user who needs the ability have have multiple address for a contact. We deal with many government departments with different contacts in various internal sections. Creating new contact records for each one as a workaround is just incredibly backwards.

Is there a timeline for the release of this feature?

This beginning to cause us more problems as time goes on. We have more clients with multiple locations and the only way to handle the addresses is to set up as a new client. And there is no link between them when there should be. Hurry up Xero!!

Client services multiple addresses that require separate billing contact accounts in Xero but they all go to one real estate agent. He needs the ability to add more detail so he can easily identify the property address when searching the contact name without having the address as part of the contact name.

I hope that makes sense.

We need to be able to add multiple contacts and email addresses and be able to select different ones for sending month end / year end queries to our clients

I thought I would add a bit of technical information, as I have developed applications and databases in the past.

A common flaw when people create contact tables is to restrict the number of addresses that can be added to a contact, by putting that information in the same table. If they used a separate table for addresses (as I believe they do for phone numbers, as you can add multiple ones), then this would be somewhat easier to implement the request. I know, because that is how I do it in my programs.

Unfortunately, if this decision is incorrectly made at the beginning of the database design, then it becomes incredibly difficult the make the change, as you have to update so much stuff to change it (queries and procedures). It is not insignificant. So, unfortunately, I doubt that they will do anything about this.

Hi Muriel,

Don't hold your breath on getting an update from Kelly or anyone else at Xero on this.

The original request is OVER 10 YEARS OLD. It seems Xero is more interested in changing features that used to work to features that now require multiple clicks in multiple pop-ups to complete the work that could be done with one or two clicks in two screens previously.

Our work around is to create a separate account for each address we service for the same company. But you can't use the same account name more than once, so we add the number of the street address after the business name for each separate service address; NSW Realty 45, NSW Realty 903B, etc.

Good luck!
Lisa

Hi Kelly
Please may you give us an update on this? I have just successfully convinced a client to move all his businesses over to Xero and guess what no multiple delivery options! He tells me MYOB has a default of 5...I have been trying to convince him forever that Xero is better, now I just do not know what to say...
Thx
Muriel