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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

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  • John Wyllie commented  ·   ·  Report

    I've requested this several times over the last 6 years. I was told about 5 years ago it was about to be released. never happened.
    In my opinion its one of the biggest issues with Xero

  • Stewart Elsegood commented  ·   ·  Report

    Kelly, Thats music to my years...can you please add me to the contact list when this features is available.
    We are a wholesaler and send fabric to customers who have multiple address for their 1. designers who may be working remotely[ more often , these days] . Their 2. bulk warehouse where the contact holds goods for future processing. 3.Fabric cutters who are a different company 4. Overseas destinations.
    We currently have to put these address into Xero as a Item so that the information as already in the system and data entry mistakes aren't made but it is a bit crazy esp when the rudimentary Xero reports will include the Item in reports that then make the report meaningless or just inaccurate for mamangement information.
    rt

  • Catherine Gates commented  ·   ·  Report

    Critical - We have customers with more than one delivery address

  • Saffron Mart commented  ·   ·  Report

    Highly important, in modern trade, where PO/Billing is centrally controlled for multiple delivery locations.

  • Andrew Pearce commented  ·   ·  Report

    Hugely important, getting to work with big clients with multiple cost centres is tough enough, having to then figure things out in Xero and getting paid needs to be easy.

  • Michelle Papamichael commented  ·   ·  Report

    - Please allow for unlimited (or at very least 25) multiple Street Addresses for a single contact record;
    - Also consider adding a Billing Address in addition to the Postal Address as we have many customer and supplier contacts where the address for their Head Office is different to the actual Billing address.

  • Anod Parajuli commented  ·   ·  Report

    I can't believe Xero hasn't thought about this when creating this software. Customers would require different delivery address to manage inventory.
    Also it updates the address to all invoiced/quotes for the particular customer. It's very hard to trust the system and have to keep separate system to ensure orders are shipped to correct address. Not sure why it is taking so long for Xero developers to add a field and make it operational.

  • Heather Kauri commented  ·   ·  Report

    Please please please update so I can add multiple persons & details to a single contact record. I have to invoice an individual contract c/- one management company.

  • Walter Oh ASFA commented  ·   ·  Report

    Sub account is something quickbook has and it works great for multiple retail locations under 1 parent HQ or 1 MNC with multiple departments.

    It should be an easy implementation and hope Xero can do this asap!

  • Darin Williams commented  ·   ·  Report

    I have a customer that drop ships to all of his customers. I need the ability to charge the primary customer, but print a packing slip with different addresses.

  • Anna Mignanelli commented  ·   ·  Report

    Hi Kelly, Has there been any progress on this topic? I am currently converting from MYOB to Xero and this matter could potentially stop the change over.
    Our Major customers have multiple sites we service as many as 30 different locations for one customer, they require details of each site on invoices for payment approval.
    MYOB gives me this flexibility at this stage, this is a critically feature which a lot of businesses need!

  • Jane Skinner commented  ·   ·  Report

    Urgently need the ability to have multiple delivery addresses for a customer. Have asked previously, but that thread (& the 100's of comments) seems to have disappeared!
    Xero, please spend time on this rather than other updates which we don't like.

  • Henrik Maier commented  ·   ·  Report

    We also deal with multiple contacts within a single company so we need to be able to send quotes to different people, invoices go again to different contacts and then there are multiple delivery addresses/contacts as well.

    For us it is important to be able to manage multiple contacts for different functions within the same company.

  • Stu Dawson commented  ·   ·  Report

    Being able to select email addresses when sending a quote or invoice, as these would normally go to different people of the same company.
    Maybe having an accounts option in contacts for email address when sending invoices/statements.

  • Tina Calunas commented  ·   ·  Report

    Being able to create your own field in contacts would be great! We pay a lot of our vendors by Zelle and would like to keep their email or phone # that is connected to their zelle account which maybe different than their business email or phone #. Or just have a general Notes section so we can input notes we would like to see when looking at vendor.

  • Ryan Hastie commented  ·   ·  Report

    Hi Kelly,

    Can you please respond to the requests of users to have notifications for payments. When a payment is received an alert, ideally email, is sent to the user.

    This seems to be a simply implementation, and users have been asking for many years.

    Please respond.

    Thanks,
    Ryan

  • David Manderson commented  ·   ·  Report

    Also be able to have two (or more) contacts with the same name but different details. Need the system to assist here

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