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Need to have a Description ONLY Option in Product and Service which has no Account , Gst & Qty etc.

Just a description - this would speed up invoicing a customer so much quicker and keep invoice looking tidy

This is critical to our practice - the completion of invoices is now not efficient and has become unnecessarily time consuming. We just need a simple change to allow the zero amount to be deleted at the invoice level - just like classic invoicing.
I had been switching back to classic invoicing to get around this problem.

Yep absolutely need this for SO many reasons. Going to try copying an existing invoice to see if that works, but so far the solution has been to start implementing FreeAgent instead (FYI reminder: leave reviews on TrustPilot)

Thanks for your comment but this still does not help my situation as it would mean that I would need to write out or copy and paste from a saved template the work that I have completed for my client so that the system recognises that it's a "description only" line and thus, not include "financial" information.

I just don't know why you would change something that works well for many of us and require more time, energy and effort to make sure that our invoices provide sufficient information to our clients so that they are happy to pay us.

To the product team, please help and correct this issue so we can continue to use the product as we have been doing in "classic invoicing".

I hope that you will seriously consider this matter.

Thanks in advance.

A suboptimal work-around it to create new invoice templates if the data being added is not customised from the inventory line item used in the classic method.

Otherwise, be careful which invoice template you send.

Has there been any further update to this matter? I keep having to switch back to Classic Invoicing as it's too time consuming in the New Invoicing to do multiple invoices and I have to keep pasting and copying the information through.

In a way, it's great that there are new features and functions in the New Invoicing but Xero must understand that when you provide us with something that works and you take it away, it is not looked upon favourably...

I hope you will seriously consider this and enable us to use a method which will allow us to use pre-defined fields. I also use this field to analyse the type of work I have provided and costs associated with it too...however, the convenience of having pre-defined blurb is so good in the Classic Invoicing.

Hi Kelly,

Thanks for your comment but this still does not help my situation as it would mean that I would need to write out or copy and paste from a saved template the work that I have completed for my client so that the system recognises that it's a "description only" line and thus, not include "financial" information.

I just don't know why you would change something that works well for many of us and require more time, energy and effort to make sure that our invoices provide sufficient information to our clients so that they are happy to pay us.

To the product team, please help and correct this issue so we can continue to use the product as we have been doing in "classic invoicing".

I hope that you will seriously consider this matter...I can see with the car detailing invoice, this would impact their business process like mine.

Thanks in advance.

Hoping for an update on when there will be the option to have black lines without inventory.
Also, when will we be able to add blank lines as per the classic invoicing.
I would not have thought that this would be be a huge issue. It is common sense. It is also critical to the way we invoice, given the detail and information our clients require.
Please provide an update as to when these features will be reinstated.

https://www.change.org/p/petition-for-xero-to-stop-making-changes

Please sign and share this petition.

The ability to add a number of product and services items and to only show a combined price is essential. Having zeros just because you have used a product item makes a nonsense of having a new invoicing system.

Many businesses give a total price for a piece of work which may include many different items. Each piece of work may have many different products or services which have a standard wording for invoicing but different prices depending on the overall job.

By making each line have a price makes it difficult to provide a coherent invoice for a client.

Yes, it is possible to create a new line and copy the wording from the product or service to the new line. This does not then have the zeros for price and product. However this negates the whole stated reason for new invoicing to make things quicker and easier.

Maybe a button to toggle the zeros on or off for each invoice would be an option.

There are obviously many problems and complaints about the retirement of the old invoicing as I see today that the retirement has been delayed to 26 February 2025.

Great chance for Xero to actually listen to their customers and get things right!

In the Classic invoicing, my invoice can have lines which does not have any quantity or price allocated to it but it provides general information about the work that I have completed. Refer to screenshots.

In the new invoicing, there must be value in the Qty. and Price field. If you do not put anything on it, in the pdf version of the invoice, it will come up with Qty.~Units = 1.00; Rate~Price = 0.00.

Referring to the draft invoice that I've prepared in the "New invoicing method", there are now Qty.~Units of 1.00 and 0.00 along with the Price~Rate of 0.00 in the lines where previously, there were no details/information showing in those fields.

To negate this issue, I need to keep preparing my invoices in "classic invoicing" until this is resolved. Otherwise, I would need to print to pdf and then using my pdf Editor, remove each of these lines where there is no value because my clients would be querying why is there so many $0.00 rates on each line.

This would be extremely frustrating if this isn't resolved in the new version since it is being available in Classic.

You will also note that I can add work completed on client's jobs by using the Item Code when preparing the invoice. However, I may not necessarily charge them individually for those jobs, since I generally charge an agreed price for total work. I add these items so that the Client can gauge how much work/service is being provided for that invoice amount.

14 days and counting...Xero is gaslighting its own customers at the same time as charging them more for an inferior product. Time to get consumer affairs involved, start considering legal advice and maybe even speak to the media about this shambles...

If you haven't already seen this thread, jump on board and add your 2c to the ongoing discussion:

https://central.xero.com/s/question/0D53m00009lxGKdCAM/new-invoicing-layout?fromEmail=1

If Xero DOES correct this issue before the 20th Nov, can you also ensure that you do NOT change what has been entered.
I have mentioned this in several places, but the new version removes any leading/trailing spaces/carriage returns.
This means that you cannot lay out the description as you wish on the invoice.
Why does the software make an assumption that these details are not required.
That is just basic good software design - do NOT change what has been entered because the programmer thinks it may not be what was intended.

Is there any update on this as I am getting really sick of it deciding to switch me back to the new version when i am on an invoice so it doesnt save any changes i have made when it switches over. I will continue using the old version until this has been fixed but we are getting closer to 20th November when the old system will not be available anymore? Can someone from xero please update everyone?

Typical reply from Kelly above remove features that everyone used with no plans to bring them back but will monitor instead or keep them under review.

They are totally ignoring what everyone is saying is wrong with new invoicing and forcing us to move to a substandard version as I see it. I refuse to use it and constantly switch back to classic. If this has been in the pipeline for some years then all the classic should have been able to be brought across with additional features added not completely revamped like they have done.

The removal of the add 1,5 or 10 line button on the new invoicing system is a great disappointment as it allowed adding of multiple notes or duplicate lines an ease. This needs to be reinstated as a matter of urgency.

I have mentioned this several times in various complaints about the new invoicing, BUT has anyone noticed that the new invoicing actually changes what you enter in the description field???
The details are being truncated by removing leading/trailing returns/spaces which means that you cannot format the description to read as you want.
No software should ever change what you have entered - that is just arrogant.

In addition o the below comments, I deliberately have not switched over to the new invoicing. It is not user friendly and not conducive to my daily needs.

Stronly agree with those comments that Xero not being helpful here. Dictating to their own, rather than our (the paying clients'), needs. Many of my clients require individualised details on their invoices. It's now impossible to do this.
This is also along the line of not bring able to add lines in invoices.
We need the blank lines for desciptions only and we don't want then creating a financial line unless we choose.

So, long story short, we can keep our long description items in Products and Services as normal, but when we use them will need to copy and past the description part into a new line so that all the other 0s don't follow. Not really consistent with Xero's aim of being efficient, and adds another step that none of us needed.

Good that it is technically possible to have a description with no 0's though.