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Batch payments - Ability to include credit notes

Allow the inclusion of Credit Notes in Batch Payments where the total to be paid to a supplier is still positive. This would allow a single batch for a Supplier to match their Statement, particularly where credit notes are not related to specific Bills.

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Andrew Syme shared this idea  ·   ·  Report…  ·  Admin →
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Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, thanks for all the interest here. We understand the pain point of extra work when you need to apply a credit to a bill that's already part of a batch payment.

We are committed to enhancing your ability to manage, pay and track supplier bills from Xero. Through strategic partnerships in the UK and US customers can already pay bills online, delivering a comprehensive, bank-agnostic online bill payments experience.

Our product team's current focus is on delivering solutions like this to more regions, and continuing to develop these flows.

We want to be transparent that we don't have any plans to change the credit application process right now.

We understand this isn't the answer you were hoping for, and are sorry for any disappointment. Please know that we appreciate you taking the time to share your experiences and helping us understand how you use Xero. We’ll update this thread if our focus changes in the future.

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  • Kirsten Castley commented  ·   ·  Report

    Agree, I have to allocate multiple credits to bills most of which are completely unrelated. QuickBooks used to total the credit notes and deduct during the batch payment. Would also be ideal if we could email the supplier credits the same way we do with invoices and have it auto populate. It's a very manual process.

  • Anthony Haworth commented  ·   ·  Report

    Yes Please, you have no idea how much hassle this causes having either to apply credits to Invoices or paying them off. We have suppliers who send us Hundreds of invoices and credit per month and it is the main problem we have with Xero. Please look at Sage and how its handled there. If you could pay Credits with invoices with having to apply them or play them it would save us Hours a week.

  • Charlotte Rix commented  ·   ·  Report

    Please can you action this soon as possible - at the moment allocating credit notes is not clear on remittance and it should be there 100%

  • Lea Young commented  ·   ·  Report

    This is an important feature and a time saver.
    Please make this a priority.

  • Kevin Storm commented  ·   ·  Report

    We don't want to allocate credit notes to bills, but the ability for the credit notes to show up when we're paying bills. Our credits generally don't relate to any of the invoices - we need to "pay" them separately and show them separately on our remittance advices.

  • Charlotte MacPherson commented  ·   ·  Report

    @Debbie - what we have done in this situation is apply the credit notes to some of the invoices being paid so they are accounted for. then when you select all the bills you are paying in that batch the total will match up to what you actually paid. It's a pain to do it that way (and we shouldn't have to) but it works until Xero can realize we need the ability to include credit notes in a batch.

  • debbie marsden commented  ·   ·  Report

    Credit notes. 😖 Now, when I am paying a big statement, and it is full of credit notes for invoices from the previous month, the only way to accomodate is mark them as "paid" into the bank account, and include them in the payment that way. All well and good - but they don't show up on a remittance. so, the only remittance I have says we just paid £5901.24, when in reality we only actually paid £5000 because I had 6 credit notes taken off there. I have tried to copy the remittance into word so I can amend, but I can't do it. Any ideas?

  • Gill March commented  ·   ·  Report

    This is a very important part of the process. Please include it.

  • Charlotte MacPherson commented  ·   ·  Report

    This would be extremely helpful. Sometimes in batch paying bills to pay a credit card, there is a credit from a supplier for which there currently isnt a bill open, or that isnt included in that batch at least. Currently the credit note cannot be included as part of the batch without it first being applied to a bill. However if there arent any open bills in that batch for the same supplier, it means changing the name on the credit to a different name so it can be applied first and thus included in the batch. This is very frustrating and tedious, and simply inaccurate! Please allow this feature to work on bills - and also on AR invoices! When a customer sends payment for several invoices and a credit note as well, once again the credit note has to first be applied to an outstanding invoice before the payment can be entered.

  • Christine Ashton commented  ·   ·  Report

    Records become so inaccurate when you have to allocate credit notes to invoices/bills to which they do not relate. Not to mention the time wasted having to do this step before you can create the batch payment or reconcile a payment from the bank account.

  • Donna Henry commented  ·   ·  Report

    Being able to add sales refunds to a bank payments list.

    Is there a way in which sales refunds (for example, a customer overpays an invoice and therefore a refund is required for that customer) can be recorded but also added to the payments list so that when a payment batch is made it can be picked up as part of the batch payment?

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