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The ability to add a number of product and services items and to only show a combined price is essential. Having zeros just because you have used a product item makes a nonsense of having a new invoicing system.

Many businesses give a total price for a piece of work which may include many different items. Each piece of work may have many different products or services which have a standard wording for invoicing but different prices depending on the overall job.

By making each line have a price makes it difficult to provide a coherent invoice for a client.

Yes, it is possible to create a new line and copy the wording from the product or service to the new line. This does not then have the zeros for price and product. However this negates the whole stated reason for new invoicing to make things quicker and easier.

Maybe a button to toggle the zeros on or off for each invoice would be an option.

There are obviously many problems and complaints about the retirement of the old invoicing as I see today that the retirement has been delayed to 26 February 2025.

Great chance for Xero to actually listen to their customers and get things right!

In the Classic invoicing, my invoice can have lines which does not have any quantity or price allocated to it but it provides general information about the work that I have completed. Refer to screenshots.

In the new invoicing, there must be value in the Qty. and Price field. If you do not put anything on it, in the pdf version of the invoice, it will come up with Qty.~Units = 1.00; Rate~Price = 0.00.

Referring to the draft invoice that I've prepared in the "New invoicing method", there are now Qty.~Units of 1.00 and 0.00 along with the Price~Rate of 0.00 in the lines where previously, there were no details/information showing in those fields.

To negate this issue, I need to keep preparing my invoices in "classic invoicing" until this is resolved. Otherwise, I would need to print to pdf and then using my pdf Editor, remove each of these lines where there is no value because my clients would be querying why is there so many $0.00 rates on each line.

This would be extremely frustrating if this isn't resolved in the new version since it is being available in Classic.

You will also note that I can add work completed on client's jobs by using the Item Code when preparing the invoice. However, I may not necessarily charge them individually for those jobs, since I generally charge an agreed price for total work. I add these items so that the Client can gauge how much work/service is being provided for that invoice amount.

14 days and counting...Xero is gaslighting its own customers at the same time as charging them more for an inferior product. Time to get consumer affairs involved, start considering legal advice and maybe even speak to the media about this shambles...

If you haven't already seen this thread, jump on board and add your 2c to the ongoing discussion:

https://central.xero.com/s/question/0D53m00009lxGKdCAM/new-invoicing-layout?fromEmail=1

If Xero DOES correct this issue before the 20th Nov, can you also ensure that you do NOT change what has been entered.
I have mentioned this in several places, but the new version removes any leading/trailing spaces/carriage returns.
This means that you cannot lay out the description as you wish on the invoice.
Why does the software make an assumption that these details are not required.
That is just basic good software design - do NOT change what has been entered because the programmer thinks it may not be what was intended.

Is there any update on this as I am getting really sick of it deciding to switch me back to the new version when i am on an invoice so it doesnt save any changes i have made when it switches over. I will continue using the old version until this has been fixed but we are getting closer to 20th November when the old system will not be available anymore? Can someone from xero please update everyone?

Typical reply from Kelly above remove features that everyone used with no plans to bring them back but will monitor instead or keep them under review.

They are totally ignoring what everyone is saying is wrong with new invoicing and forcing us to move to a substandard version as I see it. I refuse to use it and constantly switch back to classic. If this has been in the pipeline for some years then all the classic should have been able to be brought across with additional features added not completely revamped like they have done.

The removal of the add 1,5 or 10 line button on the new invoicing system is a great disappointment as it allowed adding of multiple notes or duplicate lines an ease. This needs to be reinstated as a matter of urgency.

I have mentioned this several times in various complaints about the new invoicing, BUT has anyone noticed that the new invoicing actually changes what you enter in the description field???
The details are being truncated by removing leading/trailing returns/spaces which means that you cannot format the description to read as you want.
No software should ever change what you have entered - that is just arrogant.

In addition o the below comments, I deliberately have not switched over to the new invoicing. It is not user friendly and not conducive to my daily needs.

Stronly agree with those comments that Xero not being helpful here. Dictating to their own, rather than our (the paying clients'), needs. Many of my clients require individualised details on their invoices. It's now impossible to do this.
This is also along the line of not bring able to add lines in invoices.
We need the blank lines for desciptions only and we don't want then creating a financial line unless we choose.

So, long story short, we can keep our long description items in Products and Services as normal, but when we use them will need to copy and past the description part into a new line so that all the other 0s don't follow. Not really consistent with Xero's aim of being efficient, and adds another step that none of us needed.

Good that it is technically possible to have a description with no 0's though.

We have the same problem as Amy La - With Classic Invoicing, we were able to add notes in the body of the invoice (for attention of the customer). We include the breakdown of labour costs for the customer's attention - this charge is not paid to us but to the contractor; when you send/print the invoice for the customer it looks messy and confusing. We need to be able to delete the 'extra' information, or have a line specifically for 'information/text only' whilst still be able to use a 'line item code' so that we don't have to type in the same block of information on e.v.e.r.y invoice.

Kelly Munro / Paul Hodges

Do you have a recent update to address our concerns?

Agree with those comments that Xero not being helpful here. Dictating to their own, rather than our (the paying clients'), needs. Many of my clients require individualised details on their invoices. It's now impossible to do this.

We need the option of using products and service codes as a descriptive field. For me I use this for adding who the invoice is being emailed to where a very large customer has a number of staff that we invoice to. I can then also use this information to view when a particular staff member at the large client was last invoiced.

As this option is currently available in classic invoicing it needs to be available in new invoicing.

If Xero has restrictions due to coding that don't allow a product or service code to be used without quantity, unit price etc perhaps it might be possible for another option to be availabe in this area that does not require quantity, unit price and GST.

We need to have the option to have the description only - I enter over 150 invoices per week with up to 8 lines of description only on each invoice - if I am having to manually adjust each of these lines this is going to add alot of extra time to my workload and will create an issue where if a line is missed, invoices are going out looking ridiculous.
If this change isn't made then the option to continue using the classic invoicing should be made available beyond 20 November. I will continue using the classic invoicing until then
If it was possible to have this option on the classic then there is no reason why it cannot be implemented in the new one.

Seems this is typical of Xero now, don't like the negative feed back they are getting on this so called new invoicing so either "not planned", will keep the idea under review blah blah blah … all excuses as to why they don't do things asked for.
Don't see why they couldn't have just brought classic over to the new platform then asked or implemented changes from there that people have asked for.

It is still horrible to work with and despite what little they have done to it it still is inefficient for users across multiple businesses.

They really don't seem to care anymore just want to up prices for a program that is going backwards in more ways than one.

All I want is the first line to have text/information only. It is generating quantity, price and tax amount automatically which makes our invoice look very unprofessional. Can this be fixed as soon as possible please.

Also why is the invoice link in some invoices and not in others?

I reiterate what Lee said - Please revise your "not having any solid plans for changing this" and get it fixed. It would be much appreciated.

Also, it would be good to know what the benefits are of the New Invoicing vs the Classic.

Please help us.

We use Xero integration with Roll and create our invoices in Roll. The integration is usually quite seamless but the description only line doesn't seem to be possible if we try and create the invoice in Roll based on the Xero template. Can you help with this?