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The text should be wrapping. When trying to enter invoice information the old invoice wrapped the information in the account and tax field. You have kept this still in the item field so I am not sure why it is not the same in the other. Makes it very hard to put accurate information on the invoice making sure it is going to the correct charge of account and the correct tax code

@Claire Parker, I don't know that they are focusing on tiny sole trader businesses - I mean, I'm just me in my business and I absolutely loathe the changes they are implementing. It's awful to use, not fit for purpose. No idea which small business would want this inflicted upon them, truly.

Why oh why is nothing happening with regards to the display ?
with the way it is set out now, I have to scroll across just to see the full digits in the total amount column

The whole page is in way too large font whereas in classic, everything is clear, precise and easy to read.

Attachment shows the same view comparing new and classic - classic is so much more useable. Time is running out to make these view changes that so many are asking for

It is clear Xero is focusing on the tiny sole trader businesses and not listening to bookkeepers or finance professionals in larger established businesses. They are dumbing down everything so that AI can do the work or untrained persons can shoot out ****** and legally dubious invoices. A subscription to them is a subscription. Loyalty means nothing. How sad that the vision of a beautiful accounting software has been forgone and replaced by the ugly duckling we have now. Xero is telling us finance professionals take it or leave it. I will be leaving it just as soon as I can figure out the best alternative.

They're too busy forcing unwanted changes, seems they're now ignoring everyone and just suggesting links to help when they do respond.

The new invoicing is still hideous in general to look at and use. I switched straight back to classic only you have to do that every time you log in as it only remembers it for 24 hours.
It seems they really don't care now about getting this right and the fact their users are telling them everything that is wrong with it. Yet they are putting the price up for something that is now not as user friendly as the old version was. Not sure who they're listening to when they say they're taking in the feedback since most of the requests aren't being implemented that should have been there in the first place when it was switched.

Bad customer service and any one else would loose customers if they treated theirs this way.

Either Xero needs to fix the column widths or allow the user to determine the column widths. The price and amount fields are sooooo wide they can fit this number of characters 2222222222222.00 , yet the account and tracking code fields are so narrow you can only see 17 characters. This is not user friendly. At the moment the account field and tracking fields are text wrapped, but in the new invoicing they aren't, so the user can't see the whole field - why is this?

C'mon folks. The information density changes to this screen are a joke. This isn't a usability improvement; it's some designer's idea of a prettier screen. This is a massive usability setback (and probably a preview of a new design language that will make its way through the entire app). Your users are shouting and you're not listening.

People are posting screenshots clearly showing that the new layout takes about 30%+ more screen real estate to display the same info. Why?

This isn't wreck-the-company Sonos bad, but it's really tone-deaf and bad.

Still cant see the whole invoice on my laptop. and then tried it on my phone as i often have to approve etc when out of the office. what a pain this is. Just made my job 10 times more difficult and take longer than ever. Why the old invoicing worked amazingly well on desktop, laptop and Phone.

Xero really don't care it seems. The new invoicing should not be implemented fully until such time as it actually works and has the same features as Classic has now. It's inferior in so many ways and I am not looking forward to using it and will stay with classic until the end.
If this has been in the development stage for so long then your programmers can't be that great as they should be able to move over everything to the new platform and adjust accordingly so it works the same as Classic.

I suspect you are going to lose a lot more customers in the coming months because you don't listen to your current ones.

Everyone works differently so you can't assume what you have implemented is going to work for everyone, stop with the generic answers and admit you have actually gone backwards in this case.

Please do not fully retire the classic Invoicing until absolutely every single feature associated with classic invoicing is rolled over to the new invoicing. I personally do not like the new invoicing at all, have tried to switch from time to time but it is so clunky that we all revert back to classic. At present if you were wanting to copy from a new invoicing style to a Purchase order, this option is not there, also when you copy from a PO to a new style invoice it automatically populates the customer to the supplier name from the PO instead of leaving this blank. If we are using Xero as more than an accounting system, such as a work flow, I do a quote, create invoice, I can't copy from a quote or a new invoice to a purchase order so I have some traceability, this is doubling my work, please make sure EVERY function of classic invoicing is available on New Invoicing before the 27th Feb.

Not a great deal of confidence testing New Invoicing today.

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Yet again Xero you are not listening. The new invoicing is not fit for purpose. There ae too many items outstanding and now you send an email saying in a weeks time we will be forced to use the new xero, but wait there's more... We will get the opportunity to use the old system until November. What does that tell us, you are not ready. If you were you would go live and thats it.

How about you listen and correct the errors we are having with the new system before you force it on us.

Is this still going to be the only option from September without fixing all the items that have been raised?
The biggest one as far as I am concerned is that you alter the details that are entered. ie You do NOT take into account any formatting that is in the description. If you are not using stock items, but having to describe the product being delivered to the customer, Xero should not make assumptions about how that should be entered and adjusted based on some pre-conceived inexperienced programmer.

I am very frustrated to be forced by Xero to "default" to the new invoicing from 2 September and to see the retirement of Classic invoicing in November! Xero promised to correct all inconsistencies in the new invoicing before retiring the Classic version, but as of today, the new invoicing is far from being suitable for use. Extremely frustrated and disappointed!

Bottomless "no" to the new invoicing layout. I hate this so much. Why have you insisted on shoving this lousy solution on us? I am extremely not happy.

Please return to the way it was when we could simply drag and drop an PO onto an invoice. Having to scroll, and expand the "attach files" toggle is wasted effort and extra steps that were not required. I appreciate that I can sometimes see who it was emailed to. This last does not seem consistent from one session to the next.

I do not like this new setup at all.
Once posted the account and tax rate is disclosed on another line - can this be put back on the same line? You can read the item on one line and read across? Now I have to look at multiple lines - this will also resolve the spacing of the lines by adding this in.
Also need to see tracking field - and agree with other comments here

I really need to be able to see Tracking field

I really need to be able to see the tracking column on invoices

The new version still truncates leading/trailing carriage returns/spaces on line item descriptions.
WHY HAVE YOU DONE THIS?
To layout an invoice that shows detailed descriptions for each item on the invoice the lines need to be formatted. You have made an assumption that these characters are not relevant.
You should NEVER change what was actually entered.
Please change this so that the new invoice format can be used.

Looking at new invoicing makes my eyes hurt! So much white space that is very ******* the eyes. Obviously bookkeepers don't spend hours staring at this screen *sarcasm*. I also hate having to scroll right to view all fields, such a horrible 'improvement' to classic invoicing.