New Invoicing - Reset to Default Due Date option
New invoicing is missing the ability to select the default due date that is against the customer. I had to change the invoice date for a customer with set payment terms of 30 days from the invoice date and there were several suggestions listed but the old option to reset to default date was missing.
Thanks for sharing and feeding back through this idea, community. While our team are reviewing the behaviours of date fields in new invoicing - It may help to clarify how due date works in conjunction with defaults to define how these are working in your organisation at present. Basically put, every time you change an Issue date this influences the Due date, which is a slight change to classic invoicing.
Currently, there are two defaults that can be set in Xero, within Invoice Settings and within an individual Contact records.
Invoice Settings due date is a blanket for any invoice raised in the org, if you set a Contact due date this will override the Invoice Settings due date when you select that Contact when invoicing.
When you change the Due date of an invoice, and then edit it's Issue date this will trigger any defaults you have set up to apply to the invoice. In this case you'll need to manually update the Due Date once you've edited the Issue date.
I'll round back to confirm where the team land with their review of this behaviour.
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Aisha Osamor commented
Please put default due date back in to the new invoicing. I use it ALL the time as we have our general settings at 30 days but some of our clients are 60 or 45 days. When copying an invoice with the 60 days payment terms over to reuse for the same client, the invoice reverted back to 30 days when it shouldn't be. I couldn't then just use default to due date either. Please reconsider. Thank you
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Jane Tovey commented
Hi I'm having the same issue as above, when I raise an invoice and the client has already been set up with the due date default set to 30 days after the invoice date. This is not being picked up in automatically but it puts the same date as the date I'm raising it. I'm having to double-check the previous invoice or the client record. Can you advise if this is being fixed?
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Freya Pieroz commented
@Claire Parker then you add the fact that dealing with the Australian Government and Defence, you have two different default due dates based on the method of invoice delivery - 5 days for e-invoicing, 20 days for emailed invoices, neither of which is available in the drop-down menu, and this is influenced by the terms of each contract. I've dealt with the lack of multiple contact details by making each contract a separate contact, which incidentally allows for different default payment terms for each contract. The lack of being able to reset due date to (contact) default means that I've had to stop using recurring invoices and instead have to remember each month to copy the previous invoice for all the contracts and update all the line items individually instead of having recurring invoices that update the (for example) month being invoiced for.
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Yvonne Watt commented
I agree with many of the comments already made.. specifically Chris Curlett.
Emulating the current used invoicing software with developments of growth, or as you put it in your paragraph "improvements". Not going backwards.
Clearly removing this option from your software is not something a majority of your current users are going to be happy with, let alone being forced to changeover with these unsupported changes come September. Little disappointing as the current one works just fine for me in my opinion, why can't you support both platforms of invoicing, so as to appease to all clientele??Really hoping this will be fixed before 2nd September.. I'm not looking forward to the mess that appears to be incoming against our will.
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Chris Curlett commented
Come on XERO users incl ourselves need this. I think you forget you need the new Invoicing to AS A MINIMUM emulate the current invoicing. We, the users, are your clients, and the software needs to develop - not go backwards as it is doing now!
Come on, guys - please help us with all the constructive requests we have made!
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Claire Parker commented
Thanks, Kelly. Please understand that businesses operate under very different models. Whilst blanket trading terms are probably OK for many tiny businesses, larger businesses have due dates that can be specific to a customer (contact). In order for all businesses to function with Xero, then both options must be available in New Invoicing. Please allow us to choose whichever default setting suits our business best. Thank you.
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Daniel Garrick commented
It would be great to have invoices created via the API respect these default due dates. At present there is no way (that I have found) which allows applying a contacts default due date when raising an invoice via the Xero API - or even to query the contacts default due date setting so as to apply it manually in the API call.
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Cheryl Ashton commented
Very frustrating when copying a customer invoice that the due by date does not come over with the customer info of credit terms as it used to.
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Elise Carwardine commented
This is critical to our business also, as we have many different payment terms for customers. I don't understand why this wasn't part of the update anyway.
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Andrew Syme commented
Hi Terri Orozco, Can you explain a bit further what isn't working for you. For me, the default terms on a new invoice are correctly calculated from today, which covers approx 90% of use cases. Its only after I modify the invoice date that I then need to adjust the due date by whatever number of days relative to today that I changed the invoice date. Very easy to do using the date picker.
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Teri Orozco commented
If you do not add this (default due date) back into the new invoicing system, it will be a NIGHTMARE for our company. We have customers who are net-1, net-10, net-30, even net-45, and net-60. Without that option (default due date), I have to go into EACH customer's Contact page to find out their net payment status, go back into the new invoicing system, and click "custom" and enter the date. What a waste of time all day long... not to mention room for "human error".
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Shannon Pryznyk commented
A waste of time having to manually enter the due date, eventhough it is already set up under the customer profile.
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Lucilia Powell commented
So far I have not found anything in the new invoicing that made me like it more than the previous, I really dislike it! And the due date on the email template is confusing to customers paying on proforma or for paid invoices.
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Yvonne Watt commented
Really need this implemented!!!
I'm wondering if anyone else is happy with the new immediate download opening for printing?? While it probably saves time for some, I'm now wasting time reopening in Adobe with my preferences saved to print in black & white. If i change my settings for one print & forget on the next, I'm actually printing multiple times, causing more wastage in paper & toner & time. I'm really not looking forward to the new invoicing setup at all... :(
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Freya Pieroz commented
I cannot think of a single one of my clients who uses 7 day or 14 day terms by default. If I change the invoice date, I'd really like to be able to click once to adjust to the payment terms set for that client's customer instead of having to manually change the due date (which first involves going in to the customer contact and checking what payment terms have been negotiated... So unnecessary!)
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Samantha Gibson commented
Most important otherwise what's the point in setting up defaults under each contact. Plus it'll take longer for us to import invoices
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Chris Curlett commented
A good point Jen and this needs to be avalable
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Nicola Harvey commented
New invoicing no longer has option to add +30 etc for the due date, without several clicks to get the date we need. We cannot add 30/4/24 for example either, it just resets back. These were basic functions that worked very well and were very quick to input. A good proportion of UK companies with terms would have standard terms of 30 days as well as 7 or 14. Without the option to +30 or 30/4/24 it is slowing down generating an invoice in an area that should not be as delayed or complicated as this has now been made. Please add this functionality back.
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Dan Garrick commented
As another commenter mentioned, we would expect an Invoice that is submitted as a draft via the API and does not include any DueDate field, should populate the Due Date from the Customer-specific Sales Payment Terms, or the Organisation-specific Sales Payment Terms. That behaviour is missing in the New Invoicing, but was present and relied upon in the Classic Invoicing.
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Yvonne Watt commented
Just returning to see the outcome of this issue that I am obviously not alone in here. My initial case has been closed without any updates as to any changes implemented to support this query.... Is there any updates from Xero to anyone else?? Still unhappy with the new invoicing on my end.. :(