Bills - Option to customise or turn off "Duplicate Bill" review messages
The periodical message that highlights "duplicate bills" and invariably just list recurring monthly bills from suppliers is incredibly annoying and simply wastes time.
There should be an option to disable it. If users genuinely find it useful they could then of course utilise it, but for those of us who don't the ability to switch off would be beneficial.

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Louise MacSweeney commented
Also find this annoying. I have voided geenuine duplicates for them to still appear in the 'Duplicate bill' review. When i click you can clearly see oneis voided. CAn you pease fix this glitch. It wastes so much time.
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Fiona Grant commented
This is infuriating as it is comparing many old items (in previous years) with the same amount and suggesting I review them. When marked as keep it brings them back again next time with a "previously kept" marker - complete waste of time and a real risk that genuine recent duplications may get missed in the mass of nonsense
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Natalie Sim commented
Xeros duplicated bill theory. 1. Uploaded bills are sent to the draft section of Bills. 2. A Draft bill is clicked on and you are taken to the editing screen. 3. If the bill is duplicated, Xero points this out. - This is where the problem is. XEROS message that says THSI BILL IS DUPLICATED - IS NOT a true statement, as it has YET to become a BILL. IT IS STILL A DRAFT bill. Xero needs to be clear in their message in the editing section that there is a duplicate BILL (already entered on the system and sitting as a supplier bill) or DRAFT (sitting in drafts and NOT yet a supplier bill) Its extremely time consuming to have to to view all duplicate bills, click on them to see if they are deleted, duplicated, or on the system that Xero views as duplicates in seperate places. There are multiple ways or checking these that are long and unnecessary. Keeping it simplified while in the supplier process would be fantastic.
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Jiri Pik commented
It's an incredible functionality:
1. it finds a duplicate with bill paid a year ago
2. it does not offer to disable this warning for some entities.Please either allow to disable in full or make it smarter!
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Michelle Turner commented
This is a frustration I have as we have quite a few reoccurring bills that are always flagged as duplicates, the system should be able to determine if a bill is truly a duplicate of simply reoccurring or have a feature where reoccurring bills can have an additional reference field to distinguish duplicates from reoccurring bills
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Michelle Turner commented
Currently repeating bills use the same reference number and flag as duplicates, it would be very helpful for repeating bills that require the same reference number e.g payment plans, vehicle finance, insurances ect. had a distinction when repeated to avoid having duplicates.
This could be as simple as being able to have a custom placeholder for the reference field. -
Dana Dopleach commented
All of the duplicate bills highlighted have been recurring invoices. Adding the ability to turn this off for those suppliers could make it a more useful function as it may actually highlight an issue at some point in the future.
The Leave Feedback button doesn't link to anything on the "Thankyou" page.
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Bee Hesketh commented
Yeah this feature has never once picked up an actual duplicate. It just displays recurring subscription invoices.
Very annoying. Would love to be able to disable it.
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Donna (Dicks) Van Duynhoven commented
yes please let us turn this off - this is the worst example of a new feature added to Xero in my 12 years.
There are so many apps that send thru a daily or regular bill to Xero as part of the sync - Lightspeed, REX just to name two.
If this feature was to be useful we need to be able to ignore those suppliers -
Carolyn Ironside commented
We noticed you have a set of duplicate bills. Would you like to review it?Review.
No thankyou, and certainly not every time I look at bills screen. -
Karen White commented
Totally agree. Having my repeating monthly invoices voided because they are flagged as a "duplicate" is incredibly annoying.
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Liz Sharpley commented
Please allow us to disable the duplicate bills function. This is beginning to take me more and more time every day. I have lots of invoices/receipts for the same amount -i.e. parking, regular weekly supplier invoices (who don't always include invoice numbers).
I honestly can't see what this function helps anyone with - we already have the duplicate function if all the invoice details are the same when entering - so this seems like overkill.Please either get rid of it completely - or at least let us select all to ignore.
I would just ignore them completely but was advised by a xero support person that i should clear them out to ensure that they don't affect xero performance.
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Valerie Chaplin commented
Can I turn this feature off. I have a client whose bills are broken down over several bikes, and therefore I can have one Invoice with several lines fed in from another software called MTA. I understand this is a great feature, but in this case I need the warning turned off. Is it possible to switch off?
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Rachel Cotton commented
Agree with David - the feature to review is excellent. However once you have reviews and in my case often void the duplicate the only option is keep all which is the exact opposite to the feature itself???
Then each time you go in the same ones you have already checked and actioned are asking for attention again? -
Alison Tuck-Lee commented
Please, please let me turn this off, all it is doing is for us is causing a distraction and wasting time.
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Yvette Woodall commented
Please give us the option to turn this off, there was already a "check" in place if when entering the bill.
Xero - you are ruining your software by add things people do not want or need.
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David Routledge commented
Agree. And even if it flags a genuine duplicate, there is no option to do anything about it, only a "Keep all" option which basically means this feature is useless! Please tell me I am misunderstanding.
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Lorraine White commented
The duplicate bill review is very annoying. For instance, we have a supplier that sends us in a bill for £18.00 each month, without an invoice number, so every month it is flagged up as a duplicate bill for review, even though it's clearly not a duplicate as it has a different date. Please make it so that the date is also considered when identifying duplicates. It even lists all the bills that I have already reviewed and passed as okay! It's an annoying waste of time.
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Lisa Duggan commented
It would be useful if it excluded duplicates where one of the two is ALREADY voided or deleted. I have already fixed the problem, so don't need the system to warn me about it.
Also, please fix it so the "Place Feedback" button actually works so I can place feedback.
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Angela Gibson commented
Agree - I keep getting duplicate bill alerts when it's in the system as a repeating bill! Of course there's more than one, aaaargh!! Then when I click the feedback button to complain that doesn't even work, not a good look