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  1. Tried to amend the national insurance category to a v category for 6 weeks after the employees start date, as that is when they were valid from, to find the calendar will only allow me to amend to a date previous or on their start date with the company. Has anyone else encountered this issue at all?

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    0 comments  ·  Payroll  ·  Admin →

    Hi Laura, it looks like you also raised a support case about this which has since been resolved. 

    To recap, when you add a V category, you'll have the option to enter a date in which the category starts from. Then you would need to enter the date in which the employee was first employed as a civilian.

    For example, V category is valid from 31 Jan, therefore you can only enter the employment civilian date up until 31 Jan. You won't be able to enter an employment date after the NI category date.

  2. We have several earnings rates Eg. Normal Time, Saturday, Sunday, etc and for each earnings type, there are several rates. We have these set up in Xero and they display in Alphabetical order under 'Pay Items'.

    However, when staff are completing their timesheets in Xero Me, all of the earnings rates are out of order (in fact they are in no particular order!) which makes it very hard for employees to complete their timesheets correctly. We have over 45 staff and approximately 30 earnings rates, therefore having them in random order in Xero Me causes many timesheet errors.

    I…

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     ·  0 comments  ·  Payroll  ·  Admin →
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