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  1. Xero and NEST do not always link.

    For example a client of mine has a pay date 15th September (pay period 15/08/23-14/08/23). This gets sent to NEST from Xero using a pay reference period 15/09/23-14/10/23. This results in the submission showing in the period following the current period on NEST.

    I have spoken to NEST and they advised that Xero is incorrect and need to change the pay reference period to match the pay period so the file is submitted to the correct period within NEST.

    Please can this issue be rectified to avoid manual submissions having to be made.

    5 votes

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     ·  1 comment  ·  Payroll  ·  Admin →
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  2. Student Loan Tax Calculation
    Xero tax sets out the calculation of Income tax and NIC very well.

    Unfortunately, the system is obscure in relation to displaying the calculation for Student Loan Tax which is important for an increasing number of young people coming into financial maturity.

    We need to provide adequate assurance both to them and the increasingly aggressing Student Loan Company to avoid penalties and unexpected bills.

    I request that Xero includes a breakdown of the calculation on the Summary computation report.

    This would add a great deal of assurance and quality control for both our young clients and…

    2 votes

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  3. Employees cannot enter the number of kilometers to be claimed back in timesheets. A fix is to use the unit Hours instead of Kilometers. However in the Xero Me app they are only allowed to enter up to 24 Km (hours).
    More than 24 units are allowed to be entered directly into Xero but not through the Xero Me app.

    10 votes

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    1 comment  ·  Payroll  ·  Admin →
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    Interesting to hear how our customers are using some of our features to meet their needs. Not really being the original purpose of this feature, we want to be open that this isn't something we have plans for at this time.

    If you're in need of recording tracking for employee's, we'd recommend exploring the use of Xero expenses through which you can record and track employee mileage. With expenses being available with Xero Me now this also means you'd be able to record this via the app.

  4. it is very difficult to manually add a " pay template " every time when a new employee is added, so is there any shortcut for that? because when we have more joining every day then it is very difficult to manually add every time ordinary rate and overtime rate and other things again and again in a pay template. please update XERo as soon as possible.

    6 votes

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  5. Can we have both CIS deducted by clients and CIS that we deduct from sub-contractors on the P32 report. I use the P32 to tell me what I need to pay across to HMRC but then have to do a separate calculation for CIS that I've deducted from subbies. The way Xero handles CIS deductions from sales invoices is difficult enough already!

    8 votes

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  6. P60's should be able to be emailed direct from Xero with password protection, exactly like the payslips

    16 votes

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  7. I currently pay for the Standard Plan (15/month) plus Payroll (5/month) and use it for 2 payroll users.

    Under the newly unveiled pricing plans my business has been completely shafted.

    In order to use Payroll at all, I need to upgrade to the new Grow plan (33/month), already an increase of 13/month. But on top of that, that isn't even enough because you're restricted this plan to only 1 payroll user. So actually I have to jump all the way to the second from top plan which is the Comprehensive at 47/month.

    This is a complete joke.

    This shift in…

    75 votes

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    Hi everyone, thanks for sharing your feedback with us here. We've been listening and taking this all into careful consideration. As you may have recently heard, we've made the decision to provide the same flexibility on payroll in AU and UK as you could before, as well as being able to process automated super payments for employees on all these business plans in Australia.

    With these changes we'll be enabling payroll for 1 person on Ignite, and an additional for Grow (up to 2 people) similar to the Starter and Standard plans.

    While we don't have a set date for this change yet you can read more on this through our blog post and we'll update you with more news when available through this idea. Thanks

  8. AUSTRALIA PAYROLL - Can we PLEASE have a separate Lock Date for Payroll. I have had many incidents where I have prepared an Activity Statement ( PAYG), and the client reverts a pay run to draft, makes a change AFTER THE ENDOF MONTH AND IAS CREATION, and then we have to re-calculate and re-submit IAS for signature.

    The lock date is unable to be added as the ACCOUNTS are still being reconciled, but the payroll is complete.

    This will also be extremely helpful at EOFY.

    3 votes

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  9. Add a date option on the Taxes and Filings tab to add the PAYE payment date. This would easily show if the payment has already been set in advance without having to log into internet banking to double check.

    2 votes

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  10. Currently the PPL pay item can only be allocated to an expense account.

    This is not in line with the Australian Accounting Standard.

    Can Xero update the ability to allocate to a liability account, please?

    https://www.servicesaustralia.gov.au/reporting-requirements-under-paid-parental-leave-scheme?context=23121

    4 votes

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  11. A warning or prompt should come up when an employee has no bank details recorded - similar to when an employee's bank account is updated when a payroll is posted.

    This can be acknowledged by the user and allow them to move on.

    When the ABA is exported - this prompt should come up, every time an ABA without bank details is exported - as the payment could fail and the employee will not be paid.

    8 votes

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  12. Where an employee takes unpaid leave for more than one week, it would be helpful if you could enter in the date in which the unpaid leave applies from so that the anniversary date can automatically be reset. The current set up is rather antiquated, and needs to be automated to ensure accuracy and ease of use.

    2 votes

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    0 comments  ·  Payroll  ·  Admin →
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    Hey team, thanks for your input. We appreciate your needs here, and have a bit of an update. For any organisations that started using Xero payroll in NZ from 5 August 2024, you'll find you can adjust the employee's sick leave entitlement date from their employee record. See more detail around this on Xero Central.


    For all other organisations, don't worry this is also in the works but just has a little more complexity to it, we'll keep you updated of when this is made available to all remaining organisations, here.

  13. When An employee has a salary Sacrifice an option to directly link it.
    In my case its for his pension so an option to link it directly to the pension so it appears on the pension filings.

    9 votes

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  14. Hi,
    It would be great to be able to pay contractors (who are paid Super) in Payroll and have an option for GST. I feel the Contractor payments aren't user friendly for most small business as they have subcontractors and contractors where only GST is added and no PAYG tax is deducted.

    8 votes

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  15. A report which calculates the staff FTE based on number of hours each staff member works each week/38

    16 votes

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  16. I have an employee with an Attachment of Earnings Order (AEO) and whilst I have been able to set up the amount to be deducted on the payslip template each month, it appears that it is not possible to enter an opening balance on Xero for this deduction. I don't know if it is usual to show a YTD figure for AEOs - certainly Student loans have a YTD figure on the payslip and I would imagine that it will feature on the P60, but I can't see how Xero is going to produce this correctly without allowing me to…

    5 votes

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  17. Ability to switch between payroll calendars for an employee with multiple roles eg Jane is on the weekly payroll for her role as studio manager. She is also paid monthly super only for her roles as a sub-contractor yoga teacher.

    So far we have managed this by posting Jane's weekly pay, and then switching the payroll calender to process the super and then switching it back again. The problem is that if Jane is already in a draft weekly payrun the calendar can't be switched until the draft payrun is processed. This makes the process fiddly.

    6 votes

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  18. I feel it would be very useful that once a payroll is processed and the system uploads payslips into Xero Me that the employees either get an email from the system or the associated app notifies the employee that there is a new payslip available to view.

    I understand that Xero can securely email payslips, but I think that it would be useful for Xero had the ability to be able to automatically notify employees of uploads into Xero Me

    26 votes

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  19. Could Xero please introduce the ability to report child support deductions and garnishees via STP reporting to the ATO.

    Xero currently does not support reporting of child support deductions through STP Phase 2 with Xero Payroll.

    45 votes

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  20. 2 votes

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     ·  0 comments  ·  Payroll  ·  Admin →
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