For small businesses

4716 results found

1. Invoicing - Remove Automatic filling of 0.00 in the price on invoices and quotes (or allow to auto-overwrite)

   This bug fix request is further outlined in community discussions, but doesn't appear to be raised as a feature request / fix.

   Xero has started pre-filling the price field (after the quantity field) with 0.00, which remains (not over-written), such that entering the price comes after the 0.00 (eg entering 50.00 becomes 0.0050 - then have to either swipe over the price or click into it x5 and re-enter.
   Used to be able to <tab> enter <tab> enter <tab> etc, now have to use mouse which is slow and/or errors

   https://central.xero.com/s/question/0D5Uv00000cXyGDKA0/automatic-filling-in-the-price-000-on-invoices-and-quotes?fromEmail=1&s1oid=00Do0000000biwC&s1nid=0DB1N0000008Yml&s1uid=0051N000006wzhv&s1ext=0&emkind=chatterCommentNotification&emtm=1754953211226

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

2. group materials

   Create Kits or Group - I often provide a service made up of numeros materials / labour items. I do not want to show the client the detail. Just a Title / Unit Value & Rate. So for example. Installing a new plug socket. I just want to show - "New socket" but the value that is shown comes from Labour / Materials / Mileage / Miscallanious items. All these will sit in a Kit Group. The Kit name will be New Socket, but the cost and retail price of the kit will come from the build up of Labour / Materials / Mileage / Miscallanious items.

   Create Kits or Group - I often provide a service made up of numeros materials / labour items. I do not want to show the client the detail. Just a Title / Unit Value & Rate. So for example. Installing a new plug socket. I just want to show - "New socket" but the value that is shown comes from Labour / Materials / Mileage / Miscallanious items. All these will sit in a Kit Group. The Kit name will be New Socket, but the cost and retail price of the kit will come from the build up of Labour… more

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

3. Include payment link on pro-forma invoices

   We send pro-forma invoices to customers who then wish to pay by credit card. It would be extremely helpful if they could click a link and pay by stripe as you can on an approved invoice.

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

4. User Roles

   User Roles for Xero Partners. Currently businesses have to invite multiple users from the same partner accounting firm. I would like to see user functionality where the firm itself is invited as 1 user. This user type would default to an Advisor type access, however only the subscriber can still select what modules their Accountant would have. From the Accountants point of view the firms 'master' user would have the authority to add and remove their staff members only (i.e. cannot edit, add or delete any external user). The 'master' user only has the authority to grant the same modular access as the 'master' user has been granted by the subscriber. The accounting firm's staff users should not be visible on the main user menu. If the subscriber edits or revokes the accounting firms 'master' user, then that carries through and also affects staff users. When looking at the audit history, non-accounting staff users should only see that the transaction was edited by the accounting firm, however the accounting firms' users should see the actual user history of changes.

   User Roles for Xero Partners. Currently businesses have to invite multiple users from the same partner accounting firm. I would like to see user functionality where the firm itself is invited as 1 user. This user type would default to an Advisor type access, however only the subscriber can still select what modules their Accountant would have. From the Accountants point of view the firms 'master' user would have the authority to add and remove their staff members only (i.e. cannot edit, add or delete any external user). The 'master' user only has the authority to grant the same modular… more

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

5. AU Payroll - Add additional Payroll employee for a charge

   Please allow adding on an extra employee for payroll in Australia, as is possible in the UK.
   The Ignite plan is enough for most small businesses and sole traders, but the jump in price just to add an extra employee means paying more than double, which is cost prohibitive.
   Most businesses don't need the add on and accounting tools when you move up to Grow or Comprehensive - allowing for an extra payroll add on for a small charge, would be beneficial for family and small businesses.

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

6. reference for project

   Add reference field for project.
   We do a lot of project work. Our clients will generally have a tender or contract number associated with the project. I need to include this number on all invoices related to the project.

   It would be great to have an optional reference field for each project that, if not blank, would automatically populate the reference field for every invoice created.

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

7. Quotes to invoice should have option to change order

   In app version, when we click omn Quotes then we see 2 options to choose- numer of quotes sent & number of quotes to invoice.
   When we click on number of quotes to invoice then we see all the quotes converted to invoice. But they appear as increasing order means oldest quote on top, we should have option to change the order i.e newest quote on top.

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

8. Bill Changes

   New Bill Button Changes.

   I am freaking out about changes that Xero are going to force on us within the Bills Framework.
   The Invoices framework changes have been the stuff of nightmares.

   Today I noticed the pop up about the "refresh" coming to the New Bill Button and I am freaking out because of how horrible the options are in Sales and I have double they are going to push this on us.

   Xero used to be like the Trinity Library in Ireland, though not know by all it is elegant, filled with knowledge, and awe inspiring.
   Now its the Vegas strip, loud, in your face with its neon lights and tawdry.

   New Bill Button Changes.

   I am freaking out about changes that Xero are going to force on us within the Bills Framework.
   The Invoices framework changes have been the stuff of nightmares.

   Today I noticed the pop up about the "refresh" coming to the New Bill Button and I am freaking out because of how horrible the options are in Sales and I have double they are going to push this on us.

   Xero used to be like the Trinity Library in Ireland, though not know by all it is elegant, filled with knowledge, and awe inspiring.
   Now its the… more

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

9. FILES

   From the Files Inbox, there is a way to attach the file to a NEW transaction, but please allow it to be attached to an existing transaction too. This is especially useful when there are lots of files in the Inbox.

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   submitted  ·  System responded

   Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

   Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

   If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

10. Shipping & Customer discount Mess

    I do not know about other Xero user, but I find it strange that for invoicing, we cannot handle shipping properly.
    I am a master dealer for a product. I have set-up default discount for my customers. That works great... Execpt for the incidental costs like shipping, Import/Export taxes and the like.

    When creating invoice I pull items from the product list and the discount is applied. That is good. Since Invoice do not have the ability to add shipping costs, I have to add that line manually like a new item. Automatically whether I use the preset "Shipping" product I added or when later I bill the customer using billable expenses, Xero automatically applies the discount... Which I do not always remember causing a lot of grief...

    Most of the professional invoice I receive, Shipping a separate line Item added after the Subtotal... this would be the best way to handle it.

    Also when a Billable Item is added to an invoice, I do not think it is good for us to give discount on something we already paid...

    I do not know about other Xero user, but I find it strange that for invoicing, we cannot handle shipping properly.
    I am a master dealer for a product. I have set-up default discount for my customers. That works great... Execpt for the incidental costs like shipping, Import/Export taxes and the like.

    When creating invoice I pull items from the product list and the discount is applied. That is good. Since Invoice do not have the ability to add shipping costs, I have to add that line manually like a new item. Automatically whether I use the preset "Shipping" product… more

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    submitted  ·  System responded

    Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

11. TPAR

    Addresses should not be a mandatory condition for submitting TPAR Reports to the ATO via Xero. This is not mandatory with the ATO, why make it mandatory in Xero?

    Many contractor and supplier invoices don't have their addresses listed on their invoices. Some don't have offices and it would be understandable that they don't want to put their home address on the invoices.

    It is also quite cumbersome for us as the preparers when we can't lodge the TPARs in Xero and have to then line by line copy and paste out to submit via ATO.

    It would be great if the Xero team can modify this to make it easier for the clients.

    Addresses should not be a mandatory condition for submitting TPAR Reports to the ATO via Xero. This is not mandatory with the ATO, why make it mandatory in Xero?

    Many contractor and supplier invoices don't have their addresses listed on their invoices. Some don't have offices and it would be understandable that they don't want to put their home address on the invoices.

    It is also quite cumbersome for us as the preparers when we can't lodge the TPARs in Xero and have to then line by line copy and paste out to submit via ATO.

    It would be great… more

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    submitted  ·  System responded

    Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

12. Is it possible to format payslips in Payroll so that the Earnings quantity and Earnings rate are limited to two decimal points for ease of r

    Suggestion to format payslips in Payroll so that the earnings quantity and earnings rate are limited to two decimal points for ease of readability for staff.

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    submitted  ·  System responded

    Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

13. Additional Item Costs” Feature

    “Additional Item Costs” for Xero Products & Services
    Executive Summary
    Xero currently allows businesses to track basic purchase and sale prices for inventory items through its Products & Services functionality. However, in many industries, the true cost of an item extends far beyond its base purchase price — including shipping, customs, storage, Amazon FBA fees, handling charges, and other operational costs.

    Currently, these additional costs are not captured at the item level in Xero’s core inventory and reporting features, resulting in understated COGS and inflated profit figures.

    This proposal introduces an “Additional Item Costs” feature within Xero’s Products & Services and Invoicing modules. The enhancement will allow businesses to allocate supplementary costs to inventory items — either at purchase, upon receipt, or periodically — ensuring that financial reports reflect true profitability. The feature will be optional, designed to integrate seamlessly without disrupting existing workflows.

    By implementing this, Xero can differentiate itself from QuickBooks and other competitors by offering richer, more accurate profitability reporting for inventory-based businesses, especially in eCommerce, wholesale, and import/export sectors.

    Problem Statement
    Current Limitation:

    Xero’s inventory tracking records a single purchase price per item.

    COGS reports only reflect that base purchase price, ignoring significant additional costs such as:

    Freight and shipping fees

    Customs duties and tariffs

    Amazon FBA / 3PL fulfillment fees

    Warehousing or storage fees

    Special handling or packaging costs

    These costs are either:

    Recorded in unrelated expense accounts (making item-level profitability analysis impossible), or

    Spread manually across purchases outside of Xero’s automated workflows.

    Impact:

    Inaccurate Profit Analysis: Profit margins are overstated, sometimes by large percentages.

    Inefficient Manual Workarounds: Businesses manually adjust margins in spreadsheets outside of Xero.

    Poor Decision-Making: Pricing, supplier negotiations, and purchasing decisions are made on incomplete data.

    Competitive Weakness: Rival platforms and ERP systems (e.g., Unleashed, DEAR Systems) offer landed-cost allocation features, attracting advanced inventory users away from Xero.

    Example Scenario:
    A business purchases 1,000 units of a product at £10 each (£10,000 total). Shipping costs £2,000 and customs duties add £500. Xero currently records the purchase cost as £10/unit and ignores the £2,500 in additional costs. Reports show a COGS of £10/unit instead of £12.50/unit, leading to inflated profits and misleading financial KPIs.

    Proposed Solution – “Additional Item Costs” Feature
    Core Functionality
    Additional Costs at Purchase

    When entering a bill or purchase order for stock items, users can add supplementary cost lines tagged as “Additional Item Costs.”

    These costs can be:

    Applied proportionally across all items in the purchase (default).

    Applied to specific SKUs only.

    Post-Purchase Cost Allocation

    Users can add costs after stock is received (e.g., separate freight invoice), and Xero will retroactively adjust the average cost per unit for remaining stock.

    Cost Categories (configurable by the user):

    Shipping & Freight

    Customs & Duties

    Storage/Warehousing

    Fulfillment Fees (Amazon FBA, 3PL)

    Miscellaneous Handling Costs

    Integration with COGS Calculation

    Additional costs are rolled into the item’s cost price for COGS purposes.

    Reports (Profit & Loss, Inventory Item Summary) will reflect the true landed cost of items sold.

    Optional Feature

    Businesses that do not require complex cost tracking can keep current workflows unchanged.

    Enabled via a toggle in Inventory Settings.

    Business Benefits
    For Users:

    Accurate Profitability: Real margin visibility, enabling better pricing and purchasing decisions.

    Time Savings: Elimination of manual landed-cost spreadsheets.

    Better Cash Flow Planning: True cost per unit supports more accurate forecasting.

    Scalability: Feature supports growth into importing, multi-channel selling, or high-volume fulfillment.

    For Xero:

    Competitive Differentiation: Matches or exceeds functionality in QuickBooks, Zoho Books, and ERP-lite competitors.

    Retention of Growing Businesses: Prevents migration to specialist inventory systems as users scale.

    Upsell Potential: Could be offered as part of an “Advanced Inventory” tier.

    Market Appeal: Stronger fit for eCommerce, wholesale, and import/export — high-growth sectors for cloud accounting adoption.

    Technical Implementation Considerations
    1. Data Model Changes

    Extend InventoryItem schema to include an AdditionalCosts[] array or linked ItemCostAllocation table with:

    Cost Type (enum)

    Amount (numeric)

    Allocation Method (pro-rata by quantity, weight, value)

    Allocation Date

    1. User Interface Changes

    Purchase Order/Bill Entry: Add “+ Add Additional Costs” button in itemized lines area.

    Item Settings: Add toggle for “Track Additional Costs” in Products & Services.

    Reports: Update Inventory Item Summary, Profit & Loss, and custom management reports to include landed cost view.

    1. Cost Allocation Engine

    Allocation logic triggered on:

    Bill approval (if additional costs present)

    Separate additional cost invoice linked to an inventory batch.

    Weighted average cost recalculation for existing stock when post-purchase costs are applied.

    1. Backwards Compatibility

    Non-participating users see no change in workflows.

    Historical data remains unaffected unless the feature is explicitly enabled.

    1. API Changes

    Extend Inventory API endpoints to allow GET/POST of additional cost data for integration with shipping or 3PL platforms.

    Expected Outcomes
    User-Level Outcomes:

    A business importing goods from China can now see COGS per SKU including freight & customs, making their profit reports align with reality.

    Amazon sellers can allocate FBA fees per item, revealing that a product thought to have a 25% margin actually has only 10%, prompting pricing adjustments.

    Xero-Level Outcomes:

    Increased adoption in eCommerce, wholesale, and manufacturing verticals.

    Competitive parity or leadership in SMB inventory functionality.

    Higher customer lifetime value from advanced feature adoption.

    Conclusion:
    The “Additional Item Costs” feature will address one of Xero’s most significant inventory reporting limitations while keeping the product’s ease of use intact. By giving businesses the ability to capture all costs associated with getting an item ready for sale, Xero will enable accurate profitability analysis, informed decision-making, and strengthen its position in the competitive cloud accounting market.

    “Additional Item Costs” for Xero Products & Services
    Executive Summary
    Xero currently allows businesses to track basic purchase and sale prices for inventory items through its Products & Services functionality. However, in many industries, the true cost of an item extends far beyond its base purchase price — including shipping, customs, storage, Amazon FBA fees, handling charges, and other operational costs.

    Currently, these additional costs are not captured at the item level in Xero’s core inventory and reporting features, resulting in understated COGS and inflated profit figures.

    This proposal introduces an “Additional Item Costs” feature within Xero’s Products & Services… more

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    submitted  ·  System responded

    Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

14. Add cheaper crypto services, and / or support direct crypto import into Xero

    Please investigate cheaper crypto aggregation services than the ones available currently in your apps section. Currently (Aug 2025) all the ones there are for enterprise, or businesses that trade a LOT in crypto. And the prices are ludicrous for those of us with small amounts of crypto assets.

    Maybe get the IRD to fund your research and development of this kind of thing, because it will make proper tax reconciliation possible, and their investment will pay dividends.

    As an example, ZenLedger (https://zenledger.io/) lets us integrate all this information. It still costs a yearly fee (per tax year) but its orders of magnitude less than any of the others in the current Xero apps list.

    An even better solution would be to provide native support inside Xero for importing crypto transactions. Now, I expect there would come a point where its too complicated, and an external service may be needed. Thats fine, because I would expect by that point, there would be sufficient need for that service.

    But MANY people would only need pretty limited numbers of transactions per year.

    Downloading our transactions via our Public Address is done by any of these services. So it would be a trivial task for Xero to do that.

    Please investigate cheaper crypto aggregation services than the ones available currently in your apps section. Currently (Aug 2025) all the ones there are for enterprise, or businesses that trade a LOT in crypto. And the prices are ludicrous for those of us with small amounts of crypto assets.

    Maybe get the IRD to fund your research and development of this kind of thing, because it will make proper tax reconciliation possible, and their investment will pay dividends.

    As an example, ZenLedger (https://zenledger.io/) lets us integrate all this information. It still costs a yearly fee (per tax year) but… more

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    submitted  ·  System responded

    Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

15. Please add links to the websites of related companies in the apps directory

    When we go to the apps directory, and click on an app we are interested, they are usually associated with an external company. For instance, Crypto websites that consolidate our crypto transactions, then can be imported into Xero.

    But when I go to the information pages about the apps, there is no link I can find to the actual website of the company. There are usually links to support, or social media.

    Please go one step further and just put in the official website.

    The reason for this is because sometimes we are researching what services actually connect with Xero so we can use that, rather than start using something that doesn't connect.

    When we go to the apps directory, and click on an app we are interested, they are usually associated with an external company. For instance, Crypto websites that consolidate our crypto transactions, then can be imported into Xero.

    But when I go to the information pages about the apps, there is no link I can find to the actual website of the company. There are usually links to support, or social media.

    Please go one step further and just put in the official website.

    The reason for this is because sometimes we are researching what services actually connect with Xero… more

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    0 comments  ·  Subscription & support  ·  Edit…  ·  delete…  ·  Admin →
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    submitted  ·  System responded

    Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

16. payment pop up boxes

    When I createa new sales invoice (or copy one) I do not want to see the annoying payment options box. When I click dismiss I expect it to be dismissed for good. I do not want it reappearing when it feels like. When I see it again I get annoyed with Xero. Its reappearance is just annoying and not helpful - dismissed means forever

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    submitted  ·  System responded

    Thanks for submitting your idea on Xero Product Idea's. We appreciate you taking time to let us know how we could improve Xero for you.

    Your feedback will soon be reviewed by our Community team, and in the meantime this can begin to build support with votes from other community members.

    If you're interested to see recent releases or get a pulse on what's coming soon see The Long and Short of it. 🙂

17. BAS / Activity Report to show more (like the old version GST calculation page)

    BAS - G3 GST Free sales & G14 Purchases GST Free Expenses.

    It would be great if the new BAS reporting (Activity Statements) showed a GST calculation Worksheet, like the old reports used to. Showing more than just the 5 G figures that it currently does show.

    This would make it easier when reconciling the BAS, instead of having to scroll through all of the transactions on the transactions page to find GST free figures.

    •  

    •  

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    Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi 👋 your idea is being looked into by our Community team. We will be in touch soon to update you once your idea has been reviewed.

18. download CSV for multiple employees

    Currently, there is no functionality on xero payroll to download CSV for multiple employees details (clicking the three dots to download a CSV) is designed to work for individual employees. However, it would be great to have the ability to generate the report for all employees, both current and historical, in one go instead of one by one. This will save on time and make the payroll reporting experience less tasking.

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    0 comments  ·  Payroll  ·  delete…  ·  Admin →
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    Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi 👋 your idea is being looked into by our Community team. We will be in touch soon to update you once your idea has been reviewed.

19. Leave approvers – would any business want their external advisor approving leave for their team!

    Employees select who approves their Leave when they make a request – our accountant as an external advisor is on that list who knows nothing about our leave and would not be authorised to approve it.

    Can we have a check-box in User Settings so we can reduce the Leave Approvers list and thus improve employee user experience.

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    Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi 👋 your idea is being looked into by our Community team. We will be in touch soon to update you once your idea has been reviewed.

20. Customer based pricing tiers

    Offer multiple price lists for each inventory item, such as Cash Sale Price, Trade Account Price, and Bulk Price, so that you can assign a pricing tier to each contact.

    This would improve the accuracy of quoting and invoicing while minimizing the need for manual workarounds to adjust prices. Speeding up the whole process.

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    Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi 👋 your idea is being looked into by our Community team. We will be in touch soon to update you once your idea has been reviewed.