For small businesses

843 results found

1. UK Payroll - Employee Details export in bulk with correct date format

   Purpose: to be able to move payroll from one Xero company to another quickly and without errors.

   When exporting employee details from payroll in order to bulk upload them onto another company's payroll, it is not possible to do a bulk export. You have to instead individually download each employee. This is fine if there are only 10-20 employees, but any bigger and you are opening yourself up to missing employees and making mistakes. Any other exports currently available do not give all the information needed to then import directly into a new payroll.

   Perhaps the main frustration, however, is that the date format for DOBs, start dates, pension enrolment dates, etc on these exports are in mm/dd format, despite ALL other exports (bank reconciliation reports, Gross to net reports, etc) being in dd/mm format. This again means that a large amount of errors are likely to be made, as I only noticed after uploading a few employees. To manually open each employee file, change the dates, and save and then upload is an extremely time consuming task and human error is likely to occur. It also does not make sense to me that Xero would export information that is not in the same format that its own system needs in order to re-import it.

   Purpose: to be able to move payroll from one Xero company to another quickly and without errors.

   When exporting employee details from payroll in order to bulk upload them onto another company's payroll, it is not possible to do a bulk export. You have to instead individually download each employee. This is fine if there are only 10-20 employees, but any bigger and you are opening yourself up to missing employees and making mistakes. Any other exports currently available do not give all the information needed to then import directly into a new payroll.

   Perhaps the main frustration, however, is… more

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   submitted  ·  3 comments  ·  Payroll  ·  delete…  ·  Admin →
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2. Reporting - Flag when actual Retained Earnings doesn't match to the report value

   A flag which shows when the profit & loss figure plus brought forward retained earnings does not add up to the retained earnings on the reports. This is usually due to a mapping issue where a figure is causing a transposition error. It only seems to flag if you opt to include a statement of changes to equity. Seems like there should be a more obvious flag for this issue to ensure it is not missed.
   
   Also perhaps a reconciliation between the profit & loss figure in the company accounts versus the Xero business, appreciate this is likely to be different due to accounting adjustments but a reconciliation to prove the difference would be useful.

   A flag which shows when the profit & loss figure plus brought forward retained earnings does not add up to the retained earnings on the reports. This is usually due to a mapping issue where a figure is causing a transposition error. It only seems to flag if you opt to include a statement of changes to equity. Seems like there should be a more obvious flag for this issue to ensure it is not missed.
   
   Also perhaps a reconciliation between the profit & loss figure in the company accounts versus the Xero business, appreciate this is likely to be… more

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   submitted  ·  0 comments  ·  Accounting features  ·  delete…  ·  Admin →
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3. Contacts | Activity - See if transactions have attachments

   See which BILLS have attached documents.

   On a Suppliers Contact page, under ACTIVITY tab, in the overview of the Bills/Spend Money, it would be useful to be able to see which items have a document attached to them.
   And which items don't.
   A simple icon to indicate that there is documentation behind the entry.
   We frequently have to add documents after the entry has been made via Bank Reconciliation rules. Knowing which items have already been populated, rather then having to open/close individual items, would be a great time saver.

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   0 comments  ·  Business features  ·  delete…  ·  Admin →
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   submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

   Thanks for sharing, John. Appreciate not all in one place atm, however from Bills lists (Awaiting payment etc) you can see if bills have file attachments in the far right column. Similarly from the bank account Account transactions page you'll be able to see this same file icon for Spend and Receive money transactions that have files attached.

4. Remittance - Select & send from Account Transactions screen

   It would be great to have the ability to have a ‘send remittance advice’ button under the accounts transactions page of the bank accounts to easily tick the payments you want to send a remittance advice of to suppliers. Perhaps next to the ‘remove & redo’ button. This will save a lot of time having to go into a payment transaction. I know that the remittance advices can be send for bulk payments but this needs to be done before the payment is removed if various suppliers are paid in the same batch. The same option can perhaps be added for “send receipt” for customer payments received to enable the ability to choose various transactions and not have to go into each transaction.

   It would be great to have the ability to have a ‘send remittance advice’ button under the accounts transactions page of the bank accounts to easily tick the payments you want to send a remittance advice of to suppliers. Perhaps next to the ‘remove & redo’ button. This will save a lot of time having to go into a payment transaction. I know that the remittance advices can be send for bulk payments but this needs to be done before the payment is removed if various suppliers are paid in the same batch. The same option can perhaps be added… more

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   submitted  ·  21 comments  ·  Accounting features  ·  delete…  ·  Admin →
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5. Account Transactions - Option to archive old transactions

   Archive bank transactions so you can only see for example, from the start of that financial year or the start of the year you are in. Currently we can see all transactions from when we started to use XERO in 2021.

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   submitted  ·  2 comments  ·  Accounting features  ·  delete…  ·  Admin →
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6. New Invoicing - Allow to type the Bank Account in 'Add Payment' screen

   KEYBOARD ACCESS IN ALL FIELDS IS CRITICAL
   Xero users know how a keyboard works and I'm sure many find its use preferential to having to continuously move a hand to the mouse to engage dropdown menus. This needs to be available in all areas of Xero.

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   1 comment  ·  Accounting features  ·  delete…  ·  Admin →
   Completed  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi team, from the payments window when you're on the Account field if you press 'Enter' on your keyboard this will open the field. From here you can type to search and select the bank you'd like.

7. Batch Payments - Customise Batch Payment Printout

   On our batch payment printout auditors want someone to sign them off and say they've randomly verified bank accounts. Is there any way to customise the batch payment printout to include:
   1. Random bank accounts verified (with tick box)
   2. Signature area
   3. Name of Person Signing off
   Thank you

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   submitted  ·  1 comment  ·  Business features  ·  delete…  ·  Admin →
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8. Invoices - Show overpayment reference number on credit when applying to invoice

   When an overpayment is entered while reconciling the bank transaction, the reference we enter while creating overpayment transaction should appear in the reference tab while applying the credit to an invoice.

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   submitted  ·  1 comment  ·  Business features  ·  delete…  ·  Admin →
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9. Bills to Pay - Feature to save Supplier Statements

   Description:
   I would like to suggest the incorporation of a new functionality in Xero that allows users to save supplier statements within the system. This feature should not post any transactions to the chart of accounts but instead, save the supplier's name, balance, and date as a memo associated with the statement. This information should be viewable within the supplier's profile.

   Implementation:
   The saved statement details should be accessible in a dedicated section of the supplier's profile, providing a historical record of statement balances on specific dates. Furthermore, these statement details could be utilized in the Aged Payables report, either as an additional column displaying the statement balance or as a variance from the statement balance. Alternatively, a separate report specifically for statement tracking could be introduced.

   Benefits:

   Enhanced Reconciliation: This feature would empower users to reconcile supplier accounts more effectively by providing a reference point for historical balances.

   Improved Reporting: The ability to incorporate statement balances into reports, such as the Aged Payables, enables users to gain a more comprehensive overview of their financial obligations.

   Efficient Communication: Senior members of the accounts team can utilize the saved statements as a reliable reference point during internal discussions or audits.

   Client-Focused Transparency: From a client's perspective, the inclusion of statement tracking enhances transparency, allowing clients to understand their outstanding balances more clearly.

   Time-Saving: Having statement details readily available within Xero reduces the need for external documentation, streamlining the reconciliation process.

   I believe that implementing this feature would significantly improve the accounts payable functionality of Xero, making it an even more robust and giving users more certainty around the accuracy of numbers. I appreciate your consideration of this suggestion and would be happy to provide further clarification or discuss this idea in more detail if needed.

   Description:
   I would like to suggest the incorporation of a new functionality in Xero that allows users to save supplier statements within the system. This feature should not post any transactions to the chart of accounts but instead, save the supplier's name, balance, and date as a memo associated with the statement. This information should be viewable within the supplier's profile.

   Implementation:
   The saved statement details should be accessible in a dedicated section of the supplier's profile, providing a historical record of statement balances on specific dates. Furthermore, these statement details could be utilized in the Aged Payables report, either… more

   11 votes

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   0 comments  ·  Business features  ·  delete…  ·  Admin →
   Completed  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi team, as shared earlier - we made an update to Contacts a little earlier this year so you can now upload and save a Suppliers statement as a file directly to the contacts record in Xero. 

   It's also possible to add notes within the details when editing a contact which are visible on the right of the contacts record once saved.

10. AU Payroll - Customise User Permissions

    We need the ability to further customise User Permissions. For example, a company could have 3 bank accounts and one credit card, all of which need reconciling, but I want two employees to share responsibility. So, employee A can do two bank accounts, and Employee B can do 1 bank account, and one credit card, and each can only see what they are responsible for. Secondly, we should be able to set up a Finance Manager who has certain permissions again separate from all other options. For example we may have a Purchasing Officer with authority to purchase goods/services up to a value of $10k but anything over this limit does NOT allow them to approve the PO, the PO must be submitted to the Finance Manager to approve in Xero. Another issue two is certain roles need to be able to generate certain reports but not all...
    There are so many problems with User settings in Xero...

    We need the ability to further customise User Permissions. For example, a company could have 3 bank accounts and one credit card, all of which need reconciling, but I want two employees to share responsibility. So, employee A can do two bank accounts, and Employee B can do 1 bank account, and one credit card, and each can only see what they are responsible for. Secondly, we should be able to set up a Finance Manager who has certain permissions again separate from all other options. For example we may have a Purchasing Officer with authority to purchase goods/services up… more

    7 votes

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    submitted  ·  1 comment  ·  Settings & user roles  ·  delete…  ·  Admin →
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11. Pay with Wise - Ability to have multi-currencies payments

    Integration with Wise bank making multi-currencies payments

    Could you please add more currencies on the list for making payments from Xero to Wise? Now is available just GBP UK account. Can you add currencies - AUD, EUR, CZK, USD?

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    2 comments  ·  Business features  ·  delete…  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi all, while we have removed the Pay with Wise feature follow on from our last update we wanted to confirm that we have released UK bill payments in Xero. 

    Customers in the UK can set up direct bank transfer as a payment method for GBP bills to quickly and securely pay bills. Funds are transferred from your bank account by Crezco using open banking. The availability of open banking in the UK has enabled us to offer this on-platform. 🙂- Read more on our Blog

12. Billing - Pay subscription fee directly through Xero

    This is actually from My Xero, not Xero HQ. How about to include bank transfer to Xero bank account as a method to make a payment of delayed subscription fee?

    When 'Pay now' option cannot be selected at the time of overdue Xero subscription payment, we need to 'Édit payment details' and wait for Xero to process Direct Debit under the situations that the Direct Debit is selected as the payment method. The account is 'locked' while the payment is overdue.

    If a bank transfer to a Xero bank account would be possible, and it would be processed in a few days, and it could also be possible that the 'locked' status can be changed to 'active' as soon as possible, that would be a method to enhance reducing overdue situations of Xero subscription fee.

    This is actually from My Xero, not Xero HQ. How about to include bank transfer to Xero bank account as a method to make a payment of delayed subscription fee?

    When 'Pay now' option cannot be selected at the time of overdue Xero subscription payment, we need to 'Édit payment details' and wait for Xero to process Direct Debit under the situations that the Direct Debit is selected as the payment method. The account is 'locked' while the payment is overdue.

    If a bank transfer to a Xero bank account would be possible, and it would be processed in a… more

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    submitted  ·  0 comments  ·  Subscription & support  ·  delete…  ·  Admin →
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13. Report needs to have matching data for Total Cash In and Out dashboard widget

    Need the report linked from dashboard's Total Cash In and Out to MATCH to the data shown on a report.

    Right now it opens up a Bank Summary report which includes transfers, but even after removing transfers from the equation, the numbers still do not match up on the cash flow widget. I can't verify the cash flow widget's numbers.

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14. Bank statements - Option to import separate Debit and Credit columns

    Add an option to import a single column with positive and negative values, or 2 columns with debits and credits would be a massive help. I've attached how Zoho handles this.

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    0 comments  ·  Accounting features  ·  delete…  ·  Admin →
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    submitted  ·  AdminEthan M (Admin, Xero) responded

    
    

15. Bank Rec - Suggest the most likely match

    make xero smarter, its clunky and user unfriendly and you have over 2000 ideas from users but you do absolutely nothing about fixing things

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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Sorry to hear your frustration, James. If there are multiple transactions that could possibly match the statement line Xero will show these so you can choose the most appropriate.

    I appreciate we may not always be working on what you're after however I can assure you there are many ideas that our product teams do pick up and develop from our community. Last year alone we delivered solutions for over 350 ideas that were raised here on the site.

16. AU Payroll - Pay employees directly in Xero

    It would be great if we could pay our employees similar to how we can process a batch payment in XERO for bills. At the moment I am having to go into the bank account at the end and pay each employee individually.

    Is there another way to do this ? I may be missing something.

    Thank you

    9 votes

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    submitted  ·  4 comments  ·  Payroll  ·  delete…  ·  Admin →
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17. Invoicing - Ability to turn off auto suggestions

    What happend -
    I imported invoices with an invalid account number. When I went to review the imported invoices in draft, the new invoicing AI technology selected suggested account codes for me, almost to fast for me to notice the account code was blank

    Why this is important -
    The "review draft invoices after import" step is critical in getting it right - I should be able to review exactly what I imported to see where the mistakes are. I can see this being an issue with integrations where invoices are imported via the API

    What Xero can do -
    I toggle switch for "allow Xero to suggest", similar to that on the bank recon screen

    What happend -
    I imported invoices with an invalid account number. When I went to review the imported invoices in draft, the new invoicing AI technology selected suggested account codes for me, almost to fast for me to notice the account code was blank

    Why this is important -
    The "review draft invoices after import" step is critical in getting it right - I should be able to review exactly what I imported to see where the mistakes are. I can see this being an issue with integrations where invoices are imported via the API

    What Xero can do - … more

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    submitted  ·  12 comments  ·  Business features  ·  delete…  ·  Admin →
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18. UK Payroll - Pay employees directly via Open Banking

    With the advent of Open Banking, it would be great if when you submit the payroll, it could also utilise OB to physically make the payment to the employee also. This would help automate the whole payroll process.

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    submitted  ·  6 comments  ·  Payroll  ·  delete…  ·  Admin →
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19. Stripe - Improve ACH bank transfer to include current balances/overpayments

    I am writing to bring your attention to some significant process issues related to payments on invoices that I've encountered after using the Stripe service for just one month with only two transactions. As a new user, I believe these issues warrant your immediate consideration to improve the service for all your customers.

    ACH Payment Process Concerns
    Overpayment Issues

    One of the main problems I've encountered is related to overpayments when using the ACH process to receive payments from our customers. The current system does not seem to account for outstanding balances beyond the single invoice being paid, which can lead to complications.

    Example Scenario
    Let me illustrate with an example:

    • A client is billed $250 monthly
    • The payment link only allows for a $250 payment
    • The client owes a total of $750 and wishes to pay the full amount
    • When paying $750 through Stripe, only $250 is applied to the invoice
    • The remaining $500 sits in the Stripe account, unallocated

    This situation creates unnecessary complications and additional fees for both the business and the client.

    Suggested Improvements

    To address these issues and potentially save businesses significant amounts in fees, I propose the following enhancements:

    1. Include Current Balances: Display the current total balance owed within the invoice payment links, not just the single invoice amount.
    2. Allow Flexible Payment Amounts: Enable clients to pay any amount up to their total balance due, rather than limiting to a single invoice amount.
    3. Automatic Application of Funds: Develop a system to automatically apply excess payments to outstanding invoices in Xero, rather than leaving funds sitting in Stripe.

    Current Workaround and Its Drawbacks

    The current workaround involves creating a new invoice in Stripe to allocate the excess funds. However, this solution is far from ideal:

    • It incurs additional fees (0.50% of the total amount)
    • It results in duplicate invoicing (in both Xero and Stripe)
    • It creates unnecessary administrative work

    Impact on Businesses

    This issue is likely affecting many of your clients, potentially costing them millions in unnecessary fees. It also creates inconvenience for both businesses and their customers, as they must now pay each individual invoice link separately to avoid these complications.

    Call to Action

    I strongly urge you to prioritize addressing this issue. Implementing a system that shows current total balances and allows for more flexible payment amounts would significantly improve the user experience and demonstrate that Xero is looking out for its clients' best interests.

    In the meantime, I find myself in the unfortunate position of having to advise my clients to pay each individual invoice link separately, which is inconvenient and time-consuming for all parties involved.

    Thank you for your attention to this matter. I look forward to seeing improvements in this area that will benefit all Xero users.

    Sincerely,
    Michael Joseph

    I am writing to bring your attention to some significant process issues related to payments on invoices that I've encountered after using the Stripe service for just one month with only two transactions. As a new user, I believe these issues warrant your immediate consideration to improve the service for all your customers.

    ACH Payment Process Concerns
    Overpayment Issues

    One of the main problems I've encountered is related to overpayments when using the ACH process to receive payments from our customers. The current system does not seem to account for outstanding balances beyond the single invoice being paid, which can… more

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    submitted  ·  2 comments  ·  Business features  ·  delete…  ·  Admin →
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20. AU Payroll - Detailed pay run journal report

    A detailed pay run journal report would be much more useful than the current summary version. It is especially unhelpful that selecting the entry in an expense account just takes you to the pay run - it doesn't show you what is coded to which expense account. With many employees this can take a long time to find errors or to manually journal multiple costings

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    5 comments  ·  Payroll  ·  delete…  ·  Admin →
    Completed  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hey community, 👋 thanks for all your support on this idea, I'm popping in to switch it across to delivered! 

    Last year, we rolled out support for the new journal reports 🎉 These can be filtered by account and account code or even the description.

    For more information check out our support article on our new Journal reports here.

    Thanks again for your feedback. We know this has been a highly anticipated feature for the community and we appreciate your contributions.