Contacts - Allow multiple addresses for a single contact record
Ability to create and save multiple addresses for a single contact record
Purpose: Allow customers to map customer & supplier details against a single contact record

Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.
As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.
We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.
One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression.
-
Denis Garcia commented
We are very keen for the platform to support multiple delivery addresses. Is the project still happening?
-
James Krekelberg commented
Is this still happening?
Sucks having to manually change addresses for deliveries. -
Silvia Lee commented
This is a critical function for my organisation. Currently, I need to change the delivery address and manually shoot the invoice for such customer via outlook which is quite troublesome.
Please make it happen SOON!
-
james thomas commented
It's now September, is there an update on when this will be in place?
-
Tony White commented
For the love of all things holy!! It cant be that hard to allow for postal and delivery addresses in a new contact field then have a checkbox on the invoice to direct who to address it to. It looks sooo unproffesional when you send a contact a quote/invoice with someone elses details on it because your under time pressure and havent updated the entire address field to suit the different contacts within a single organisation.
Have dealt with it in good faith this far but am finally fully and officially over it now. Please hurry with this upgrade.
-
Julie Sutton commented
Anna - I spoke to someone from Xero recently and asked this question about a roadmap - got told that this isn't something that is available that can be sent out.
Crazy ........
No one has any idea what is happening and the planned fixes and improvements as nothing ever gets communicated and you cant talk to anyone at Xero about any of it
And it feels like Xero don't know either -
Anna Chiera commented
Hi Kelly, do you have a roadmap of when this feature will be implemented? It's been going on too long now and I'm tired of waiting. It would be good to see the plan so we know it is actually coming and when!
-
Vivienne Stephens commented
This is critical for my newest client. Raised this issue years ago. Hopefully with new invoicing it might actually happen
-
Heather Jackson commented
This has been ongoing for years. Raised thousands of times under various 'ideas'. So far no progress. It would be a game change for me.
-
Amal Bousamra commented
This is crucial for my clients
-
Jan Ross commented
I agree wholeheartedly with Justin Smart: "This a SUPER CRITICAL feature that's a MUST HAVE for any business that deals with more than a handful of customers. All my Customer's with multiple locations REQUIRE us to put the unique delivery addresses on each respective invoice. Honestly, cannot fathom why this isn't a fundamental & standard feature of an accounts system like Xero"
-
Justin Smart commented
This a SUPER CRITICAL feature that's a MUST HAVE for any business that deals with more than a handful of customers. All my Customer's with multiple locations REQUIRE us to put the unique delivery addresses on each respective invoice. Honestly, cannot fathom why this isn't a fundamental & standard feature of a accounts system like Xero...
-
Tony Tay commented
Just give us a "Ship to" box to input delivery address, don't understanding why so difficult as is already have the option in purchase order.
-
Millicent Gietzmann commented
Multiple shipping/delivery addresses is extremely important under Customer Contacts for invoice purposes
-
Graham Tottle commented
Sherri, work-arounds are fine (I have my own and I'm sure that others will have developed their own too) BUT... they should not be necessary!
In purchase orders there is an option (bottom left hand corner) to store / choose from multiple delivery addresses or add a new one, so the coding exists already - why have Xero been so reluctant to implement it for Invoices? -
Sherri Mackey commented
Chariel Kines - How we got around this was including the address as a LINE ITEM with the Shipping. Example: UPS Ground: ABC Company, 123 Main Street, Anywhere, NY
This helped it retain on the invoice incase we had to resend. It was an easy fix since the "Ship To" box was not included on the invoice template anyway, we removed it from our custom template so it only shows the Bill To on the top of the invoice.
Hope this is helpful to you.
-
Chariel Kines commented
I would not be using your program if I wasn't forced to. Multiple shipping addresses per customer should be standard to ANY accounting software. My time is precious and having to constantly change the shipping address on the invoice because I am shipping to the same bill to but 6 different delivery addresses is a nightmare. Copy and paste, copy and paste...every single line six different times only to find out the address I just removed is the very next address I need. And the information on invoice A shouldn't be changing every time someone has to change the shipping address for a different invoice to the same billing address! OMG. So I have to go back and change the information AGAIN just to resend a copy of the A invoice because the customer lost it. And I am not even in accounting! I just close out drop shipments and send the customer a copy of the paid invoice! PLEASE FIX THIS! If a program like Dac Easy could do this 25 YEARS AGO...I don't understand why Xero is having such a problem with it.
-
Simon Park commented
How about fixing this useless **** app/program so you can have multiple addresses and names for 1 contact for example like a real estate company where I have to input landlords while keeping the real estates address with a work order! Time to put on a suit rather than a Star wars t shirt! Happy to discuss further. That is 1 of many comments about this company!
-
Graham Tottle commented
So three months have passed since I wrote about this on X (Twitter) and despite a 'phone call from a Xero rep' assuring me that this would be expedited, nothing has been seen of heard since, which kind of proves my point - Xero don't care, they just want to get you off X asap to protect their image.
-
Joseph Powell commented
Just adding my vote to this very basic feature to be added - hoping it finally does at some point.