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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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In development  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

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  • Peter Duggan commented  ·   ·  Report

    I agree, it’s ridiculous that this isn’t an option. Looking through google search results this has been requested for many years. What’s the hold up?

  • Peter Williams commented  ·   ·  Report

    Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.

    This subject has been talked about for a long time - when wiill we see some results?

  • Peter Williams commented  ·   ·  Report

    Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.

    This subject has been talked about for a long time - when wiill we see some results?

  • Freya Pieroz commented  ·   ·  Report

    I've had to workaround this issue with separate contact cards for each site (and in some cases, for each project with a different person that invoices need to be marked attention to)... That then requires custom reports and statements.

  • Anne Norman commented  ·   ·  Report

    New user to Xero here (2 months) and, from coming from Reckon Accounts, I am less than impressed that this basic functionality is not available. Even open source packages such as GnuCash has the ability of Customer:Job functionality.

  • Yanik Tremblay commented  ·   ·  Report

    Good morning XERO,

    Could we have an ETA for this request. It appears to be a feature that has been asked for years.

    In resume: Providing us with the capacity of entering multiple addresses per ORG with also the possibility to put 1 person responsible per addresses.

    This use case is a reality with many businesses.

    We really need this feature.

    Thank you for

  • Henrik Maier commented  ·   ·  Report

    Again I like to voice my frustration about Xero's present "simple" address management. We just prepared a quote to a client and client requested on the quote the address to be for branch B. So we had to change the client's address to address B and then issue the quote.

    What I did not expect is that this procedure also changes the address on all former and accepted quotes to this client. Quotes are important contractual and legal document forming part of the purchase contract and once a quote is accepted it should never change. At least not unintentionally.

  • Joanne Hill commented  ·   ·  Report

    YES! We so need to do this. Xero contacts is fine when your client is an individual with two residential addresses but when your main client is a corporate and your dealing with various staff or departments, there are very limited fields to use. I've just tried to add the details (mobile, email and title) of an accounts person at a building company that we work with, and 1) I can't enter all these fields "Their Title", and 2), I already have 5 contacts under the client and can't add any more. This happens all the time, and we are a small business.

  • Christine Carsboult commented  ·   ·  Report

    This is really needed for our business. With multiple suppliers delivering to multiple sites and delivery instructions required on each. At the moment we have to type each one individually - very time consuming

  • Nino Driussi commented  ·   ·  Report

    We will not jump on-board till this issue is addressed

  • Kaja Koort commented  ·   ·  Report

    It seems this Product Idea was created in 2012 - 10 years ago! Is this idea ever going to be a reality? Something that seems so essential Xero is missing. Quite disappointing.

  • Mike Schwede commented  ·   ·  Report

    A classic important detail: Most of our customers have a contract address which is different to the invoice address. So this is really needed.

  • Gina Klimasauskaite commented  ·   ·  Report

    Now waiting over 3 years for this update, clients cannot believe that old basic systems had this functionality but Xero platform not even getting close to looking into this matter in UK

  • Jill Fechner commented  ·   ·  Report

    The ability to change the primary contact without re-entering it would also be appreciated. Contacts change all the time, I should be able to mark another contact as primary which unchecks the existing primary person.

  • Margie Adams commented  ·   ·  Report

    I'm in agreement that I would like to see the delivery address as part of the invoice rather than at the contact level - to be filled in for each shipment, stays with the invoice. (Like Quickbooks). The contact could have a default delivery address, and possibly a drop-down menu on the invoice creation for using "default", or existing additional delivery addresses, or "create new". And then have that delivery address visible on the invoice. Awaiting anxiously.

  • Benjamin Patton commented  ·   ·  Report

    Hello Everyone ,

    As far as i can see nothing has been done for this to be actioned.
    Xero team please correct me if I am wrong.

    In my frustrations with this i have been following closely what changes have been made and in my opinion the only changes that have been made are for the Accounting / Tax side of the software.

    As many of you will probably agree we moved from a competitor (that did allow multiple delivery addresses) on the advise of our Accountants ...

    Therefor all i can suggest is what i am doing and putting pressure back on my Accountants to send requests to Xero to get this changed or at least a seriously high priority on this matter.

    Ben

  • Chris Rogers commented  ·   ·  Report

    Where did you hear that's it's being implemented? It would be great news if it is.

  • Lynda Glasbergen commented  ·   ·  Report

    It would be useful to have an area within contacts where extra information can be loaded on which does not appear anywhere else!

  • Antony Walker commented  ·   ·  Report

    Great to hear that this basic (on the face of it) functionality is being implemented, it needs to be done thanks.

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