Contacts - Allow multiple addresses for a single contact record – Share and support customer ideas for Xero

Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

1,268 votes

AdminKelly Munro (Community Manager, Xero) shared this idea · 10 May, 2022 · Report… · Admin →

In development ·

AdminKelly Munro (Community Manager, Xero) responded · 15 July, 2025

Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

Show previous admin responses (4)

In development ·

AdminKelly Munro (Community Manager, Xero) responded · 09 April, 2024

Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.

As many of you accustom to this idea will know, multiple addresses requires a complex solution. It’s been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.

We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.

One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression.

In development ·

AdminKelly Munro (Community Manager, Xero) responded · 07 March, 2023

Hi everyone, appreciate wanting more of an update from us here. To share on our progress – Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it’ll add value.

For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn’t have much practical use. But to confirm, work’s moving along and we look forward to being able to share more.

under review ·

AdminKelly Munro (Community Manager, Xero) responded · 12 September, 2022

Hi everyone, we appreciate wanting an update on multiple addresses.

As many will know here this idea requires a complex solution. We have 12 different products within Xero that rely on contact data as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero.

To build multiple addresses, we need to upgrade the technology across all these areas at Xero to make it feasible. However, as you’ll have experienced in some areas already, it’s good that the work is well-underway now.

Recent change to Contacts reaches a milestone on our work beneath the surface to upgrade and prepare these products for new features. You’ll see more upgrades happening across Xero that’ll continue to help enable this work.

As things progress, there’ll be opportunities for some of you to support us with usability testing and we look forward to showing you more work underway.

under review ·

AdminKelly Munro (Community Manager, Xero) responded · 10 May, 2022

Hi everyone, wanting to update you all of the teams work here.

We’re currently investigating work required for delivering the ability to create and save multiple addresses for a single contact within Xero.

As we confirm more detail around this we’ll share with you all here.

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Graham Young commented · 01 June, 2022 17:59 · Report

I have clients with different delivery addresses, home, office, depot etc. At the moment, I have to go to the customer detail screen, change the delivery address, create the invoice and go back to the customer screen to enter the main address again. My old system allowed multiple delivery addresses from a dropdown box. This was a sensible solution.

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Carl Rathbone commented · 26 May, 2022 12:49 · Report

To be clear, not just ability to add multiple persons to a contact and send to all, it should allow the user to select the primary person (and email) from the list of persons associated with the contact, and optionally to select other persons from the list to copy in.

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Sue Pope commented · 22 May, 2022 22:35 · Report

Essential, please get it sorted!

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Sue Pope commented · 22 May, 2022 22:35 · Report

This is essential for my business, please get it sorted ASAP!

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Jan Rees commented · 21 May, 2022 06:12 · Report

Hi,
This is not necessarily what I require....Multiple addresses etc.
I need additional fields in contacts, so I can store Nationality, D.O.B., Gender, Food Allergy, Medication.
This is important for some of my clients when using Xero.
Let me know as and when you develop.
Thanks

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Harold Lee commented · 19 May, 2022 10:34 · Report

I'm surprised this important/basic feature has been ignored for so long by Xero.

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Carl Hutchinson commented · 19 May, 2022 01:32 · Report

Hi Everyone, I also urgently need this feature building in as standard. I love Xero but my client is less than convinced due to this missing multiple delivery address feature. Hope it gets sorted soon !

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Andy Green commented · 18 May, 2022 20:01 · Report

Ability to access an address book when sending a quote.

Some clients have multiple managers and the quote doesn't always go to the same person nor to accounts. Currently we have to cut and paste the email address in from another piece of software. which is quite time consuming

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Oscar Rodriguez commented · 17 May, 2022 06:26 · Report

Each account should be able to have a child account under its parent. I have clients with many sites under one umbrella, making it challenging to enter each site as a new customer.

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Andrew Nicholson commented · 14 May, 2022 01:11 · Report

Ability to change the customer address on unique invoices (so not always the address of the contact)

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Nikki Velinsky commented · 11 May, 2022 20:49 · Report

As a compnay we supply services to property managers but they need the invoice to go directly to their landlords, to have to create multiple contacts for all the individual properties for the same client would be really complicated and would mean we don't have a proper history for the client as all invoices would be spread across multiple contacts.

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alison wilson commented · 10 May, 2022 20:48 · Report

The ability to set up one customer with multiple delivery addresses is a pretty basic function and one that many other on line providers offer as standard. Please release this functionality ASAP.

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Lerissa Palm commented · 03 May, 2022 14:53 · Report

We have customers that have different locations that we would like to bill them for.

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Steven Cherecwich commented · 29 April, 2022 09:38 · Report

I use distributors, so have multiple ship-to's that I need on a purchase order.

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Dinay Jansen commented · 21 April, 2022 01:38 · Report

We have various customers with multiple addresses for which we can't invoice through Xero.

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AdminXero Team (Admin, Xero) commented · 05 April, 2022 12:00 · Report

Ability to add delivery address to quote/invoices.

Purpose: To save time from having to edit a contact to add a street address.

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AdminXero Team (Admin, Xero) commented · 31 March, 2012 21:41 · Report

To allow multiple contacts under the same company.

Purposes: To save time changing of contact details, since some clients dealt with the same company with different people.

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