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The ability to click a button to send out a message/email to all of your contacts/customers. Somtimes i need to contact my customers to let them know about things happening. As I keep most of my contacts in Xero would be handy rather than copy an past an email address.

Hi Xero,

Before any work on this, please address https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960536-xero-mail-send-as-company-name-com-not-message first.

Email sending features in Xero are useless until this is resolved.

(If you are following this issue, please upvote the linked email issue.)

Thanks

I wonder if we could disguise news as a quote?

The main thing is that you don't necessarily want people subscribing to Xero just for sending bulk mail. So items sent could count towards total 'transactions', 'customers' etc.

To add insult to injury, when I export Contacts to try and send a bulk email, additional email addresses listed as “Included in emails”, are NOT included. An extremely frustrating non-function.

This is ridiculous. I would never recommend Xero as they can't event do the most basic things, getting any help or support is painful. Wish I could go back to Sage

This should be a standard feature; I am appalled that this is something that users are asked to vote on. Especially coming up to the holiday period, this is a function that should be implemented immediately.
Please do better Xero - QBO had this function available years ago.

Adding to my response below (If it isn't obvious I'm EXTREMELY ANGRY!!!) I need to send this group email YESTERDAY as I have to go overseas urgently..

I've copied an extract from the "support" (!) case:

Another option is to use the Send statements function in Contacts to send a statement and a customised email. This will only work if the desired contacts have an outstanding balance.

This won't work as most customers have zero current balance BUT it proves that the function exists but is DELIBERATELY blocked! Is this to force us to pay for an add on for the most BASIC function???

I have just read this thread as I have a current "support (!) case open on exactly this.
I am frankly appalled by the completely dismissive response from Xero on this thread!!!
This function is an obvious, simple, critical feature for the package and I cannot believe it isn't a standard feature (as it is in your competitors systems!).
This is clearly (another) case of letting graduates create software when they have ZERO experience in knowing what businesses need from the package!

I'm still gobsmacked that something which should take minutes to complete (as it does in QBO) is going to take me hours of workarounds SIMPLY TO EMAIL MY CUSTOMERS!!!

I'll certainly be advising every business I have contact with NOT to switch to Xero!

We recently had a client who had a security breach and it would have been a quick and easy way to contact their customers to make them aware that bank details had not been changed.

It is imperative that this function be added. We require the ability to contact our customers and suppliers in a speedy manner. In this day and age we shouldn't have to go messing around with secondary Apps in order to something Xero should be equipped to do, especially with all the information already being stored in Xero.

This is a vital function that is required.

Xero needs to listen to their customer requests! This issue was raised 10 years ago and still no action! So disappointing.

'Building on Beautiful' - what the actual ****? I followed your link and read a whole heap of BS. 🤣🤣🤣
You say it's a more "critical project" but the project is nothing! What I read was a word salad.
Xero admin - please refrain from posting comments that treat your PAYING customers as f'ing dullards.....

It is imperative that this function be added. We require the ability to advise our customers of price increases & product offers, not to mention Yearly Service Reminders in order for their warranty to be retained. Although only a small business we have over 1200 customers on Xero. It is not feasible to messing around with secondary Apps in order to something Xero should be equipped to do, especially considering that your fees go up yearly.

This is a vital function that is required.

Useful for the following Provisional Tax templates / Reminders for VAT and PAYE payments / Tax deadlines / Tax changes and many other applications

Product Idea: Group Email Feature for Client Communication without sending an invoice.

Overview:
The proposed product idea aims to enhance client communication within Xero by introducing a group email feature. This feature allows users to send targeted emails to specific client groups without the necessity of sending invoices, streamlining communication processes, and improving client engagement.
Key Features:
Contact Group Selection: Users can create and manage client groups within the Xero interface. These groups can be based on various criteria such as service type, tax category (Provisional tax client reminders as example), industry, or any custom classification.
Group Email Composition: Within Xero, users can compose emails tailored to specific client groups. Pre-defined email templates can be utilized for common communication scenarios such as reminders, updates, or requests for documentation.
Additionally, customization options allow users to tailor the message content to suit the unique needs of each client group.
Schedule and Send: Users have the option to schedule emails for future delivery based on preferred timing or specific deadlines. Automated reminders can also be set up for recurring communication tasks, ensuring timely client engagement.
Benefits:
Time Efficiency: Streamlining client communication processes saves time and resources for accounting professionals, enabling them to focus on core tasks and client relationships.
Enhanced Client Engagement: Targeted and personalized emails foster stronger connections with clients, leading to improved satisfaction, loyalty, and retention.
Compliance and Accuracy: Centralized communication within the accounting software ensures consistency, compliance with regulatory requirements, and accurate record-keeping.
Competitive Advantage: The group email feature distinguishes the accounting software by offering a comprehensive solution for client communication, attracting new users and retaining existing ones.
Scalability: As the user's client base grows, the feature accommodates increasing communication needs without compromising efficiency or effectiveness.
Implementation Considerations:
User Interface: Design an intuitive and user-friendly interface for creating, managing, and sending group emails within the Xero accounting software platform.
Integration: Ensure seamless integration with existing features and functionalities of the accounting software, maintaining consistency and ease of use for users.
Security: Safeguard sensitive client data and communications, adhering to industry standards and regulations.
By incorporating the group email feature into Xero, users can elevate their client communication capabilities, streamline workflows, and ultimately drive greater efficiency and client satisfaction.

Feature to Email all active customers

Sometimes there are price increases on certain products and we need to email the customers about it. Or maybe an update on the terms and agreements, or just to send out a Christmas greeting to all active customers.
I need to extract the file, filter it, and then send the email from Gmail
Would be great if we could have a feature that emails all customers from Xero directly

Maybe creating a filter on the sales account from the customer's profile would also help

Businesses need this to run efficiently as its very time consuming trying to get a print out of the customer data and creating an email to all - judging by the comments below it is definitely wanted by most of your customers

When a change in staff has occurred and there is the potential for fraud on the behalf of the previous employee time is critical to get this information out.

Urgently require this function so that we can advise of fluctuations in pricing to our customers so that the best price can be achieved.

We needed this to notify all our customers that there was an issue with the invoices that were coming through from Inventory System
With all contacts listed in Xero it would be a great option to have