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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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1027 results found

  1. After years of using Xero and the majority of our invoices each month being repeat ones, I am increasingly frustrated with the lack of the most basic features for repeating invoices.

    Combined, there are thousands of upvotes for the most basic features, most of which have been submitted years ago. And seem to go totally ignored by the Xero team.

    I've listed just a few of these incredibly basic features below:

    • Reporting - Report that shows Repeating Invoices
    • Repeating invoices: Ability to copy them to create new ones
    • Repeating Invoices - Generate invoice before invoice date
    • Repeating Invoices - Day/Date…
    10 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    Sorry to hear your frustration here, Bee. I want to assure you that our product teams pay close attention to the ideas shared by our customers in product ideas here and regularly review to incorporate customer driven changes into our development.

    In order for others in community to understand what they're adding their vote for and so we can communicate clearly on changes it is best that each idea is kept separate, and I will move your post here to Not Planned.

    It's good to hear you've found one's you're interested in, and if there are any planned changes for these we will share a public status update to share news with everyone following that idea.

  2. Batch download of Validated eInvocie from Malaysia LDHN

    This idea is related to eInvoice from Malaysia LHDN, send individual invoice section.

    Once sending the email to MyInvois@invoi.ci, and after validated, the e-invoice will be added to file attachment.

    There is currently no option to be able to batch download these multiple eInvoice that is validated in the file attachment section.

    Please find the attached and reference below for Send individual e-Invoices:
    https://central.xero.com/s/article/Send-e-Invoices-to-the-IRBM#SendindividualeInvoices

    Thank you

    9 votes

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     ·  2 comments  ·  Invoicing  ·  Admin →
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  3. Classic view invoicng compared to the new view invoicing. The new version shows figures entered as 123456789.00 but Classic View correctly shows 123,456,789.00. All figures should be shown in 123,456,789.00 format. It's accounting after all! This is not a suggestion, this should be a bug fix, especially before new invoicing is enforced.

    31 votes

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     ·  10 comments  ·  Invoicing  ·  Admin →
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  4. When creating a new invoice, the search scope includes every contact in the database, every vendor, evert coffee shop or gas station anyone ever used a credit card at. Xero knows which contacts are Customers (there's a Customer Invoice report), it should pull from Customers only. For the use case where someone is invoicing someone for the first time, they can open that Contact and then click New Invoice.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Appreciate you sharing your feedback with us here, Rob. Understand how this could help you find the contact you're after if your supplier and customer lists are quite separated.

    We'll get a sense of others that would also like to see this from your idea here. If there are any updates we'll let you know.

  5. It is common for subscriptions to automatically attempt rebill 3 times, most customers expect this if there is a temporary card issue, it can be communicated with them in the failed payment notification. They shouldn't have to manually setup up the subscription again, especially if using the same card.

    Also if a customer is going going ahead with a subscription service, it makes sense that autopay is the default setting on the invoice. There needs to be the ability to disable it if they want to pay by bank transfer for example, but the default should be that their card…

    3 votes

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    Hi Justin, thanks for your idea here. We noticed you have two ideas in the one post. We've actually found another idea that is similar to the defaulting you mentioned, so I've added your vote to this here.

    I've adjusted the idea for the re-billing of Failed payments and we will track support from other users on this here.

  6. Ability to cc and bcc when sending emails from xero.

    This would be very useful as we have many clients that like to have various other people copied in.

    6 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hey Freya, thank you for raising your idea to add CC'd email addresses for Invoice History. This sounds like it could really improve the tracking and auditing of historic invoices.

    We have reviewed your idea and now it can gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero. 🙂

  7. Stripe allows you to turn on/off additional services like Apple Pay, Google Pay, and Link by Stripe. However, these controls are DISABLED when integrating with Xero, which creates a problem. We moved invoicing to Xero specifically because it allows you to dynamically add a surcharge for credit card payments -- but, by automatically adding Apple Pay, Google Pay, and Link, you're allowing payers to bypass the surcharges! You should re-enable those controls through Stripe, allowing users to CHOOSE whether or not they want to use those payment services.

    1 vote

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    Hi there, thank you for sharing this idea.


    I can see how the inability to toggle specific digital wallets like Apple Pay or Google Pay creates an issue when you are trying to manage surcharges effectively.


    Since there isn't currently a way to disable these specifically within the Xero-Stripe settings while keeping standard credit card payments active, I’ve moved this to 'Gaining Support' to see how many other users are impacted by this.

  8. Remove 'Powered by Xero' Advertisement on the footer invoice emails (only recently added)

    117 votes

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    157 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, we wanted to return and give you an update here. As mentioned in our last post - we want to be forth right that we don't have any plans to remove 'Powered by Xero' from emails sent from Xero, with intentional purpose and based on findings from interactions we can see having true benefit to customers in getting paid faster. 

    That said, we appreciate the feedback we've received and have made changes since this was initially raised to reduce the size of the footer where this is shown and have removed the hyperlink to xero.com. We will continue to develop the invoice email to continue to drive improvements for our customers and the ways you receive payments.

  9. There is system wide error in the back-end template that you use to generate invoice emails. Please refer screen captures attached. You will see that I have two lines in my Invoice 005614 that are text descriptions of services only so are effectively subheadings and have no account code and no "value". They appear correctly in the PDF invoice with a blank in the "Amount NZD" column but they appear incorrectly with a value of "0.00" on the email the customer receives. I'm annoyed at myself that I have never noticed and reported this bug before because it looks these…

    11 votes

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     ·  1 comment  ·  Invoicing  ·  Admin →
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  10. Currently one can only post 50 lines in an invoice. It should be unlimited as some clients have at least 200 lines or more depending on their line of business.

    9 votes

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     ·  3 comments  ·  Invoicing  ·  Admin →
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  11. Create a buisness planner to plan your work force to a job site with costings for the job all on the app , when the job is marked as finished the invoice gets marked as ready to send requiring approval without the extra admin of retyping everything out its all there and nothing is lost track off. You could plan lorrys from it too would be a huge competetive edge.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Mark, we hear you—having work and invoicing more connected could make things feel smoother and help reduce the chance of missing items.

    Some people use Xero Projects to track time and expenses against a job and bring those details into invoices. Another approach is the Quote to Invoice flow: you can raise a quote when a customer requests a job, mark it as accepted once they agree to the price, and then, when the job is complete, copy the quote to an invoice. This automatically populates invoice fields with the information from the quote, helping save time and reduce manual entry.

    You can try these approaches in the Demo Organisation to see how they might work for your workflow.

    This idea has been moved to Gaining Support, and we’d love to hear from others about which parts of your workflow you’d most like to see more connected.

  12. It would be great to be able to group certain lines of an invoice together (for example by adding some spacing between groups), to make long invoices more readable and logically coherent.

    It used to be possible to add spacing on the Classic invoicing page by pressing Enter a few times on the description field, but this no longer works on the New invoicing.

    100 votes

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    40 comments  ·  Invoicing  ·  Admin →
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    Hi team, thanks for sharing detail of the value in this idea in the ways you invoice.

    We've just released a new line item grid in invoicing which includes the ability to manually add blank rows and shift these to where you're like them placed in your invoice.

    That said, I want to be transparent in how this works - When you save your invoice any blank lines will be removed. So, if you'd like blank lines to help break your invoice into sections, you'll need to enter a character in the Description field of the blank line. Even a full stop '.' or dash '-' would suffice. 

  13. When entering after Qty field, amount is pre filled with 0.00 and when you type, it will put the amount after e.g 0.00120 instead of 120.00. Please remove the pre filled zeros as with classic invoicing and keep the new invoicing in line with everything else in Xero like bills and spend money etc. It is too different!😒

    30 votes

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     ·  13 comments  ·  Invoicing  ·  Admin →
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  14. Currently it is possible to change the branding applied to invoices even after they are paid. It is not possible to do the same for a credit note which means that if there is a change in corporate branding that any credit notes that have been posted need to be recreated to be able to make the change. This should not be so difficult.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thank you for your engagement and letting us know that you would like to be able to edit the branding theme on paid credit notes.

    Our Community have reviewed your idea and now it can gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.

  15. When you export invoices, it gives you multiple lines for any invoice which has more than one line. It is therefore not possible to easily total up the amounts due because some invoices are on there multiple times meaning the values are overstated.

    9 votes

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    5 comments  ·  Invoicing  ·  Admin →
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    Hi Stewart, is there a way you see the export being more helpful for you. For example would you be looking for a summary of each invoice? The Receivable Summary and Detail reports maybe useful for this sort of view and can be exported.

  16. Why no "Copy to draft quote" on android?

    There is "Copy to draft invoice" but no "Copy to draft quote" on android. Please add it. Thanks.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi J Phuah — thanks for sharing this idea with us! We’ve captured your suggestion and moved this to Gaining Support and it’s now open for community support so others can vote and add context. 👍 Your input helps our teams understand how this could improve everyday workflows. Thanks again for taking the time to let us know what would help. 💙

  17. New invoicing - option to remove existing columns and adjust their sizing.

    You had this option before the latest release, why did you remove it...
    I dont want to "Due Date" on the top, nor the "reference", nor the "online payment option"

    7 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi everyone, thanks so much for submitting and supporting this idea. It’s clear from your feedback that having greater control over invoice edit layout, like showing or hiding fields or adjusting the column size, would make a difference on your workflow.

    We understand how important this kind of flexibility is, and we aim to support a wide range of businesses. Right now in Xero, there are some options available. You can choose to hide or show certain columns on the invoice layout, such as tracking, discount, and amount. But we know this doesn’t cover everything, and many of you are looking for more customisation.

    This idea is currently in the Gaining Support stage, which means it’s open for feedback and votes. The more we hear from you, the better we can understand the need and shape future improvements. We’ll keep an eye on the discussion and share any updates right…

  18. Quote- Multiple formatting options in the "Summary" section.

    In the service delivery business the quotation is also your proposal. Having the ability to use bulleting or numbering as well as bold text or underlining would greatly improve the look and feel of your proposal when the "Summary" section is used to describe and summarize the work or project you are quoting on.

    9 votes

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     ·  3 comments  ·  Quoting  ·  Admin →
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  19. Invoice Settings - Branding Themes - Prepayment title

    Why can't we alter what shows on a prepayment? We have several customers who mistakenly pay us twice for invoices, this is made worse when we send them the prepayments (of the double payments) which say "Tax Invoice" suggesting this is money owing to us. Why can't we change the title to "Credit Note" or similar, so that our customers know that they've overpaid without us needing to manually contact each customer.
    It should be a fairly easy fix, seeing that most types of invoices, quotes, drafts, etc have the ability to…

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks, Will for submitting your idea.

    We've reviewed your idea and now it can gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.

  20. Posting this again as admin totally missed the whole point in their response and gas lit the idea then closed the comments off like they had done something amazing.

    Replying to the admin response:
    Yes. Of course I am aware you can send automatic reminders and that is great if everyone is paying through a payment system and is automatically captured. Yet for businesses like mine where 99% of people are small businesses and pay by bank transfer, one must still manually go and consolidate payments. So automatically sending out reminders is redundant if you have to manually check everything…

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi team, we appreciate the desire for simplifying overdue invoice follow-ups, especially when managing multiple invoices.

    We'd like to share that we're currently developing a new chasing agent, which will help automate payment reminders and reduce manual follow-up.

    Setup will initiate from the Sales Overview or a contact. Once enabled, reminders will automatically be sent to contacts with follow-ups enabled.

    This allows us to automate follow-ups at scale rather than adding a manual option to select overdue invoices in Sales Overview and send reminders. We appreciate the detail you’ve shared about this workflow, and I'll round back to update again as this functionality is released. 😊

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