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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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  1. Posting this again as admin totally missed the whole point in their response and gas lit the idea then closed the comments off like they had done something amazing.

    Replying to the admin response:
    Yes. Of course I am aware you can send automatic reminders and that is great if everyone is paying through a payment system and is automatically captured. Yet for businesses like mine where 99% of people are small businesses and pay by bank transfer, one must still manually go and consolidate payments. So automatically sending out reminders is redundant if you have to manually check everything…

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hey Jesse 🙂 We apologise for misunderstanding the original pain points in this idea you raised. We understand how time-consuming it is to re-send each invoice individually, and we appreciate you sharing your idea again on how this feature would help you get paid faster. Our product team is currently reviewing this idea, and we'll keep you updated on its progress. We're always looking for ways to improve cash flow management in Xero and appreciate your patience.

  2. When creating a new invoice, the search scope includes every contact in the database, every vendor, evert coffee shop or gas station anyone ever used a credit card at. Xero knows which contacts are Customers (there's a Customer Invoice report), it should pull from Customers only. For the use case where someone is invoicing someone for the first time, they can open that Contact and then click New Invoice.

    4 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Appreciate you sharing your feedback with us here, Rob. Understand how this could help you find the contact you're after if your supplier and customer lists are quite separated.

    We'll get a sense of others that would also like to see this from your idea here. If there are any updates we'll let you know.

  3. id love to be able to edit the reference field from the invoice tab. Also the ability to build edit the reference field from the same tab would be helpful. We use that field to know the category the sale is in. So some of our work is shipped, or its to a specific event.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    We're always grateful for your feedback and love hearing what features you'd like to see in Xero. We understand that being able to update the reference field directly from the invoice list page would save you time. While this isn't on our immediate roadmap, we're monitoring the demand for this feature. We'll be sure to post an update here if anything changes ⭐

  4. When emailing invoices with attachments, it would be helpful if we could view attachments, just as a double check.
    At the email stage, we can preview the email and invoice prior to sending, but not the attachment.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing your idea, and letting us know the changes that matter most for you.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

  5. In app version, when we click omn Quotes then we see 2 options to choose- numer of quotes sent & number of quotes to invoice.
    When we click on number of quotes to invoice then we see all the quotes converted to invoice. But they appear as increasing order means oldest quote on top, we should have option to change the order i.e newest quote on top.

    3 votes

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    0 comments  ·  Quoting  ·  Admin →
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    Thanks for sending through your idea and highlighting what’s important to you.

    We’ve taken a look, and now it’s over to the wider community to get involved. If others you work with would benefit from this too, feel free to share it so they can add their vote.

    Other users can also jump in with comments to share how this would improve their experience in Xero—we’d love to hear more perspectives from the community.

  6. Amendments to Invoice Templates.
    If you make amendment to an Invoice, the amendment should only be applied from the date & time of the amendment & should Not apply the amendment to all your previous Invoices on your records already sent!
    Note, currently the only way around this is to create a new template with the amendment.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks Ian, for submitting your idea!

    We've reviewed your idea, and it's now open for the community to support.

    Other Xero users can now vote for your idea and add comments to share how it could enhance their own Xero experience.

  7. The way an invoice displays on an invoice it so very different to how it appears on the Receivable Invoice Detail report - it is ridiculously different (and in many cases, unreadable).

    Can Xero please honour the spacing entered in invoices (for a reason) on the Receivable Invoice Detail Report.

    Not really understanding why this wouldn't automatically be the case.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thank you for your idea. While we appreciate the suggestion, we've decided not to add this feature to our current plans. For users with a large number of invoices, the report would be too big to be useful. This would really only be a good option for users with a small number of invoices.

    If you'd like to achieve this, you could consider using add-ons.

  8. Current user role permissions require the Standard or Advisor role to use the auto pay feature for invoices. However, this role also reveals financial information that a sales rep should not have. Our sales reps, therefore, have Invoice Create/Edit capabilities. Within these capabilities, or perhaps as an optional toggle, I would like them to be able to set up auto pay and see if it is active so they can get it set up for clients as part of the closing process.

    1 vote

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    Thanks Diane, for submitting your idea!

    We've reviewed your idea, and it's now open for the community to support.

    Other Xero users can now vote for your idea and add comments to share how it could enhance their own Xero experience.

  9. Currently it is possible to change the branding applied to invoices even after they are paid. It is not possible to do the same for a credit note which means that if there is a change in corporate branding that any credit notes that have been posted need to be recreated to be able to make the change. This should not be so difficult.

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thank you for your engagement and letting us know that you would like to be able to edit the branding theme on paid credit notes.

    Our Community have reviewed your idea and now it can gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.

  10. Hi Xero Team,

    I’d love to suggest a feature that would really improve efficiency when invoicing clients with recurring or frequent billing.

    In QuickBooks, when selecting a contact on an invoice, it would show a quick reference of that client’s last 5 invoice amounts. This helped a lot with ensuring consistency in recurring invoices, especially when amounts vary slightly month-to-month.

    In Xero, the “Add Last Item” toggle doesn’t quite solve this, since many clients have more than one invoice per month — so it may not reflect the most relevant or recent invoice for the context.

    It would be amazing…

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks Dusanke, for submitting your idea!

    We've reviewed your idea, and it's now open for the community to support.

    Other Xero users can now vote for your idea and add comments to share how it could enhance their own Xero experience.

  11. Please add option in Xero Payment Services to pass Zip transaction fees to customer on top of my invoice amount. At least most of the invoice amount will be paid to me.

    Like Stripe card payment service, pop-up could prompt payee to accept the fee on top of invoice amount. The 5-8% zip fee is too high to absorb for my sole trader businesses.

    In Xero > Settings > Payment Services - the Zip payment service could have some settings just like Stripe card payments has to choose that option of including fees in the amount or adding the zip…

    6 votes

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    Hi everyone, though we appreciate you raising this idea with us, we don't have any intentions of supporting surcharging of Zip fees to customers from Xero invoices - There are some BNPL providers that have "no-surcharge" as part of their clauses, Zip being one of these. You can read more on their payment terms on Stripes website.

  12. Invoice Settings - Branding Themes - Prepayment title

    Why can't we alter what shows on a prepayment? We have several customers who mistakenly pay us twice for invoices, this is made worse when we send them the prepayments (of the double payments) which say "Tax Invoice" suggesting this is money owing to us. Why can't we change the title to "Credit Note" or similar, so that our customers know that they've overpaid without us needing to manually contact each customer.
    It should be a fairly easy fix, seeing that most types of invoices, quotes, drafts, etc have the ability to…

    3 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks, Will for submitting your idea.

    We've reviewed your idea and now it can gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.

  13. When posting a payment /receipt against an "already entered" Bill or Invoice, it would be good to be able to do this from the Dashboard. This link could be added to the "+" on the Dashboard and could take you to a search facility to search for the Bill or Invoice. This would also save time having to search under Bills to Pay and Invoices awaiting payment.
    Yes, payments and receipts are automatically matched in the Bank Rec, but it would be good to be able to post the payments/receipts without having to wait for them to appear in the…

    6 votes

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    2 comments  ·  Invoicing  ·  Admin →
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    We're grateful for your engagement and letting us know how adding a payment/receipt directly from the dashboard menu would be beneficial for you.

    Our Community have reviewed your idea and moved it to the 'Gaining Support' status. Along with votes, other community members can now comment to share additional detail about how your idea could improve their experience with Xero.

  14. I was wondering if it was possible to get surcharge not added into the total charge that stripe uses to get their processing fee. I always thought that the surcharge total would be like the money that they took their charge from which is why I added the surcharge anyway. It ends up being that stripe adds the surcharge in with the base charge on the customer invoice and then takes out their processing fee. I don't think that is right though. It should be a way for stripe to only charge their processing fee to the base cost of…

    7 votes

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    Hi Matthew, we really appreciate you adding your thoughts and voting on this idea. It's clear that having more flexibility around how Stripe surcharges are handled would make a difference—especially when it comes to simplifying reconciliation.

    Not being able to exclude the surcharge amount from the Stripe fee calculation has come up from a few of you. It’s helpful to understand exactly where the pain points are and how they affect your day-to-day.

    We’re going to keep this idea open so others can continue to weigh in. It's on our radar as we look at areas to improve, and your input here gives us valuable context as we make those decisions. Thanks for being part of this discussion!

  15. Currently Quotes are not able to be sent directly for e-sign acceptance (i.e. clients will need to print physical copy of quote, sign and email back unless they have access to adobe sign). It would be an improvement if quote can be sent to Xero Sign for signing and audit trail. Alternatively, it would also be great if clients can accept/decline from the quote email.

    5 votes

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    1 comment  ·  Quoting  ·  Admin →
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    Hey TJ, thanks for submitting this idea! We've reviewed your request for integrating Xero Practice Manager quotes with Xero Sign to enable seamless e-signing, and this idea can now gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero. This process helps us track the ideas our customers care about most. We really appreciate you taking the time to share this with us.

  16. Sales tab - Love the "Billable Expenses", Needs to be above Quotes.
    Need to be able to not bill them where I have a project invoice. Just assign the customer.

    5 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi team, thanks for your feedback on this idea. Our team are currently working on a refreshed Sales overview page which will soon be rolling out to customers. As part of this work they'll be solving for the idea here with Billable expenses sitting before Quotes. 😊

  17. It would be great to be able to show two payment services on the invoice template. Currently you can only select one option from the drop down. We offer POLi payments and credit card payments via Stripe but cannot currently display both options using the invoice template. We have to manually select both options on each invoice & this is quite time consuming when issuing a large number of invoices.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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    Thanks for sharing, Julie - It's good to hear you're aware of the ability to provide this on an invoice by invoice basis. It's not something we have plans for extending to Invoice templates/branding for the time being, but we'll track the interest from your idea here and share if any plans are made. 🙂

  18. Regarding the Invoice interface on the Sent Column, perhaps can Xero make it into two instead? One is for the Validated E-Invoicing & the other one is for customer. The reason is now, when we send to MyInvoice, every thing has become "viewed" instead. So now I don't know whether my customer did view or not.

    I also suggest the MyInvoice under the Sent column, once the e-invoice validated, can it changed to "validated" instead of "viewed"? Like that we do not need to open another tab at the History and Notes to look up for it.

    13 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi team, we appreciate your feedback here. Very soon we'll be releasing a dashboard for e-invoicing in Malaysia that'll help with your needs here.

    It'll highlight the e-invoicing status for each transactions, and show where data is missing, helping to generate, validate and submit consolidated e-invoices. I'll be back to confirm once this is live to you all. Thanks

  19. while generating the quotation, we would like our company details to appear on the continuation pages as well. Currently, only the UEN number is being displayed. Additionally, we would like to include page numbers for easier reference by our customers.

    3 votes

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    0 comments  ·  Quoting  ·  Admin →
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    Hi 👋 , just to get a better sense of what you'e asking here. It sounds the Quotes you create may be quite large and span multiple pages - Are you asking for the ability to enter a custom header that would appear across each page of your quote?

  20. Allow all feilds to appear on a Xero invoice not just the select few.
    currently there can be added https://central.xero.com/s/article/Fields-you-can-insert-into-a-custom-template-AU#Invoicetemplatefields

    Should include everythig in the contact cards, like Fax, 2nd mobile, and all the other fields.

    2 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Hi Bradley, we're grateful for your engagement and letting us know the changes that matter to you.

    Our Community have reviewed your idea and now it can gain support from other community members.

    Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.

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