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Invoices & quotes

Customer ideas for Invoices, quotes and payment services.

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Invoices & quotes

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  1. Since the new quote format was launched, we are no longer to insert a blank line in our quotes at the beginning of a new item. Previously, this allowed us to space out the quote a little so it didnt look too jumbled and allowed us to space the quote neatly over two pages instead of just having a line of a quote on the second page if it didnt all quite fit on the first. Please put it back to how it was and allow us to insert blank lines at the beggining of an item.

    30 votes

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    6 comments  ·  Quoting  ·  Admin →
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    Hi team, coming back over this idea I want to be upfront that enabling the ability to add blank lines within a quote is not on our roadmap.

    Thoroughly appreciate the suggestion from Richard here who's shared links where you can copy spacer characters that can be added to the description field of a quote row that will ensure once saved the quote holds these lines.

    We will continue to track support through the idea here and if any changes are planned we will be sure to update you all here. Thanks!

  2. 1) When creating a draft invoice, and draft invoice is emailed out, it would be good to see from the 'home' page in the 'draft' folder, which invoices have been emailed. This could simply be an icon of an envelope, for example, that shows on the right hand side when the invoice has been emailed (yes even in draft form).
    2) When viewing an invoice, a 'previous/back' and 'next' button to move to the next sequential invoice number (either forward or back) would be great, rather than having to back to 'draft' or 'awaiting payment' folder and then selecting next…

    6 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hi Katrina, coming back across your idea here I notice there are 2 distinct ideas wrapped into the one. 

    We try to keep one idea per thread to make it clear for others to know what they're voting for and be able to share this information back with our product teams. 

    When you say next and back buttons - would this be when only viewing an invoice (not taking any action)? Reason being, is that there are Save and Approve options from the drop down that'd allow you to move onto the next invoice in the list or add a new one - More detail on this here

    I'll slightly adjust the title here to reflect your first idea, but are welcome to start another if the current approve and next options are sufficient and we can get a feel for the interest around that separately. 

  3. Include the payment dates and payments made when sending invoices to clients.
    Currently once the invoice is downloaded or sent to client, it shows the total amount paid, but not broken down by date as per the screen shot i have attached. Currently it only shows «InvoiceTotalNetPayments»

    38 votes

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     ·  19 comments  ·  Invoicing  ·  Admin →
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  4. On the invoice template a mandatory field to be completed of the business email address. Majority on Xero invoices sent don't have an email address which makes it difficult to contact the business via email.

    8 votes

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    5 comments  ·  Invoicing  ·  Admin →
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    Thanks for the confirmation, Andrew and Sue. While it's possible to add the organisations email in the Contact details field of a Standard branding theme, and could be inserted as Static text on an Advanced template, appreciate there is no specific field for this atm, and why you may like to make this mandatory or a default on the template.

    We'll leave your idea for making this mandatory here and you may like to also join this idea for providing as a specific field for this in advanced templates. Being open it's not something we have direct plans for atm, but we'll keep an eye on the interest here and share if there's any plans made.

  5. Improve Text Formatting - Invoicing

    • Ability to change all text to caps, lowercase or sentence case (like Microsoft word feature) to enable more consistent, professional invoicing in less time. For example when adding multiple billable expense lines.

    • Ability to sort invoice lines by the headers, i.e. description (alphabetically), by price or amount high-low etc.

    6 votes

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     ·  0 comments  ·  Invoicing  ·  Admin →
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  6. Add payment method to the main screen

    If a Payment Method was on the main Invoice Awaiting Payment screen, maybe next the sent icon this would make things so much easier, you can also see clearly who is on Direct Debit.

    Thanks

    29 votes

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    12 comments  ·  Invoicing  ·  Admin →
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  7. Apportion payment to specific line items on invoices. This would allow you to choose where to apply the payment, making it possible to have invoices with multiple payments to have the sales taxed/no sale tax payment correctly and just not proportionally.

    35 votes

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     ·  6 comments  ·  Invoicing  ·  Admin →
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  8. As it stands the "template" is largely superficial, whereas a template should be meaningful.

    When I think of invoice templates, I think: unit prices, quantities, etc... much like your "repeated invoices" except the repeated invoices don't include dynamic dates. Monthly billing for a team is a nightmare.

    So either expand the templates to include meaningful features, or add dynamic dates to the repeated invoices. Preferably the second option so I don't have to constantly rebuild invoices for my team.

    42 votes

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     ·  23 comments  ·  Invoicing  ·  Admin →
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  9. Stop repeating invoices being changed to draft when the author/owner/user that added it has been deleted.

    Right now when a repeating invoice template has been created by a user who has since been deleted, the repeating invoice template option will be reverted to 'save as draft'.

    40 votes

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     ·  16 comments  ·  Invoicing  ·  Admin →
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  10. To add a tick box when converting from quote to invoice to keep quote date and not for it to default to today's date. Similar to the option to mark as invoiced or not. It would be great if the date does not default today's date if it is revised but stay on the original quote date. Once the quote is accepted and it is converted to an invoice, we please need the ability for the quote to stay on the original quote date and not to default to today's date.

    16 votes

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     ·  3 comments  ·  Quoting  ·  Admin →
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  11. automatically generate invoices on quote acceptance and then autosend it.

    45 votes

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    17 comments  ·  Quoting  ·  Admin →
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    Hi community, excited to share an update as our product team look to develop and enhance our quotes experience in Xero.

    They'd like to solve for the needs in this idea, and as part of their discovery would love to engage some users here for early access - You'll get to try it out, share feedback directly with product, and help shape this new quotes feature.

    We're looking for roughly 15 users that'll make use and be willing to give insights back to the team on their workflows and impressions of the new experience. If this sounds like something you'd like to be involved in please take a few moments to fill in our form here. ✍️

    I'll be back to share where this works leads and next steps around this idea. 😊

  12. Repeating Invoice: Sales Overview Screen - add a Last Updated Date to the Overview Screen

    Purpose: We use repeating invoices for the Auto Pay feature but most invoices need some form of adjustment before being sent each month. With a list of repeating invoices that goes on for pages it would be great to see the last date/time each invoice had been updated so that if you are interrupted during the monthly updating you can tell where you are up to when you come back to the Sales Overview screen, rather than needing to keep track of this somewhere else.

    6 votes

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     ·  0 comments  ·  Invoicing  ·  Admin →
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  13. Ability to customize quotes and invoice templates to include contact's phone number(s), similar to including address.

    18 votes

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     ·  5 comments  ·  Quoting  ·  Admin →
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  14. When a customer accepts a quote via the link the email is sent to the users email address - suggestion is to have it sent to the REPLY TO email address and / or the USERS address.

    207 votes

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    77 comments  ·  Quoting  ·  Admin →
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    Hi team, I know it's been sometime since this idea was initially raised and we wanted to update you all here.

    We appreciate and understand why some businesses would prefer the acceptance of a Quote be sent to the organisation's reply to email address, rather than the user that initially created the Quote.

    While our product team have reviewed and are attentive to your interest in this, we want to be upfront that this is not something we currently have direct plans for changing the behaviour of.

    Our team will continue to review this idea and when we're in a position to assess notification and communications for Quotes, we'll share if there are any updates around this, here.

  15. It would be great if we could add ageing on client/customer statements. (Current, 30, 60, 90 days) Many clients have requested that the ageing be displayed on their statements. Current, overdue and total isn't detailed enough..

    479 votes

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    167 comments  ·  Invoicing  ·  Admin →
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    Hi everybody, coming across from the previous forums we know this idea has a lot of interest.

    There is a way of using Xero's reports to accomplish what you're asking here and save the format so you can easily access and send this report to your customers outside of Xero.

    Running the Aged Receivables detail report you can choose how many ageing periods you'd like to show and set the period to '30 days'. Simply Filter the report by Contact and Update to run.

    • Once you've got it set up, save as Custom so you can easily access this format anytime
    • If you deal with groups of contacts this also means you could Filter for multiple contacts to combine the view into one report rather than multiple customer statements 🙂
    • Export the report to PDF, where you can send to customers from your email system outside of Xero

    We appreciate…

  16. How come the process of designing invoices is so painful? It would be great to have a built-in drag and drop invoice designer. I realise it won't be easy but it's mad that our only option is to design them in Word. There are so many sites that allow similar functionality, albeit for non-finance related areas like marketing.

    33 votes

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    6 comments  ·  Invoicing  ·  Admin →
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    Hi everyone, thanks for engaging and sharing how this feature could improve your experience using Xero. I'm happy to announce that we have rolled out a new invoice template editor which is currently available to AU, UK, US and NZ organisations.

    This new experience allows you to easily upload your business logo, auto applies your branded colouring and has simple tools to customise the look of your invoices, with an easy side by side view to see what a change will look like!

    Get in and have a try if you haven't already, I'll round back to confirm once this live to all regions. 😊

  17. Be able to use CIS nominal codes on quotes so CIS is displayed

    52 votes

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    26 comments  ·  Quoting  ·  Admin →
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    Hi community, there was a brief window in which users were able to unintentionally code line items to CIS codes. However, there is more complexity in calculations for CIS and work that's needed to reflect this appropriately.


    Thanks for starting an idea in this, we'll begin to track the appetite as a possibility for future work.

  18. Some larger companies with automated systems do not want reminders going to the same email address that the invoices go to. Doing this results in a duplicate invoice going into their system, which stops the payment going through as they then need to manually sort out what's going on. They have one email address for the invoice and another for reminders, to avoid that duplication.
    Currently, we need to leave the email address on the contact, then turn off invoice reminders and make a note to manually send reminders.

    83 votes

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     ·  22 comments  ·  Invoicing  ·  Admin →
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  19. I would like to be able to send statements using different email templates depending on how old the debts are. Smart lists seem to have the functionality to filter what I want but no option to send statements based on those lists.

    8 votes

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    1 comment  ·  Invoicing  ·  Admin →
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    Hey community, thanks for sharing this idea.

    For those who aren't aware, within the Email Settings it is possible to create a number of different templates to reflect the wording you'd like to use, depending on the age of the debt. The Add email templates support article has detailed steps on how to do this 😊

    As mentioned, Smart Lists are a great way to filter your customers and can be used as a tool to identify the customers who should receive their statement with each template.

    However as you have found, it is currently not possible to send statements directly to the customers from the Smart List. We understand this is the main ask of this idea, so we'll continue to monitor the suggestion to get a clearer understanding of users that'd like to see this developed.

  20. Hi,

    Please can you allow more than 5 reminders, we chase to strict deadlines so 5 isn't enough. Does there need to be a limit?

    Thanks

    Ryan

    41 votes

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    14 comments  ·  Invoicing  ·  Admin →
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    Thanks everyone, we appreciate you sharing how the five-reminder limit can be restrictive and result in more manual follows ups from your business.

    We’re pleased to update that this idea is moving forward as part of our Get paid without chasing work.

    As part of this development, JAX will create personalised follow-up plans based on each customer’s payment history, using the right channel, timing and tone to help get you paid.

    These multi-step plans go well beyond the current 5-reminder limit, with persistent chasing until payment.

    We’ll share more as this feature lands so you can begin to make use.

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