Invoicing - Customers to pay deposits on invoices
To have the ability for customers to pay deposit through invoices
Purposes: Business can just send one invoice to customer/client, so they don’t have to send multiple invoices when it comes to part payment.
Hi team, work for requesting and accept deposit payments has progressed well. We're now just entering the stage of rolling out a solution powered by Stripe to a limited group of users.
As mentioned in my last update - we're extremely grateful to our community here, who have shared their interest and provided feedback on how deposits in invoicing would meet your needs. We'd love to hear your feedback on our developments for this feature early and have included anyone that has voted on this idea and is connected to Stripe in the first group rollout - You'll receive a banner in your organisation on how to make use of this soon.
I'll share more again here as the rollout widens. Thanks!
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Eden Clemente
commented
Split payments is the way to go.
This way, clients can pay a deposit, and then instalments, or separate "one-off" amounts, until the total is being cleared out... -
Barbara Mc Naught
commented
Carl is correct in his comments. We have to use invoice2go for any deposit requests as xero does not have this facility and send that invoice to our clients. Then we transfer it over to xero. We are using two systems and paying for two systems , which is not viable in a business. Please add this ASAP TO XERO.
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Carl Winson
commented
Staged payments is a fundamental part of many business operations and therefore should be a fundamental part of the Xero platform when it comes to invoicing. Please add this ASAP Xero!
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Keeshan Sayroo
commented
need this asap
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Neil Bather
commented
I was surprised this wasn't a standard feature. For deposits and in these times if a customer cant pay the whole amount, at least to agree partial payment is better than nothing.
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Monique Barry
commented
Accepting deposits and part payments is an integral part of my business - it makes it hard for me to accurately track what is outstanding for a client and means I have to invoice them outside of Xero sometimes (using Dubsado) which I would like to get rid of completely!
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Catherine Moxon
commented
We need this option please! We need the ability to request deposits for large invoices. Please add this feature Xero.
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William Humphries
commented
Just evaluating the free version, and it did surprise me that this wasn't an option per se ...
However, I just created an invoice for the final day of the service period and then applied the deposit payment. I left the quote at status Accepted, and the partially paid invoice sits as Awaiting Payment, ready to be sent once the job is complete.
Doesn't that do the trick?
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Douglas Crawford
commented
This would be so so helpful!
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David Benfield
commented
I can't believe you still don't have this service. Been with Xero since 2012 but thinking about quitting. I don't mind making two invoices, but it creates problems for some of my larger suppliers who don't understand and try to make it fit into their workflow. I've been going back and forth with one customer for three months trying to get payment because of this. Shame.
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Robert Berlin
commented
After seeing that your customers have been demanding partial payment abilities and you have basically ignored those pleas for several years, I think it's safe to say we need to search for a new service. You clearly are not interested in providing this feature, and we are tired of having to jump through a thousand hoops just to do what EVERY OTHER program allows. I am determined to be off your service by the end of the year now.
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Philip Murphy
commented
Xero is supposed to make things streamline and easy. A high percentage of our clients take a deposit for their work. The fact the work around is to create 2 invoices (deposit + remainder) for the same job to be paid by stripe, surely makes this a critical feature. Esp when stripe provide this feature so it should be a matter of integration into Xero.
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Rafael Millano
commented
one more related... after the customer partial pay using stripe .. we can edit this invoice?
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Alex Mackichan-Burke
commented
Being able to pay a deposit on an invoice would be a game changer for us. As deposit payments are essential to our business we are having to use work arounds which are time consuming and open to error. The possibility to split a payment on an invoice with a due date for both would be amazing.
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Ash Pivac
commented
this is defiantly an important must have feature for invoicing and being able to charge a % of total invoice as a start deposit
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Matthew Eichler
commented
In a society where cashflow is becoming increasingly tight, it's simply not financially feasible for people in certain trades to start work without a deposit. Speaking for some of our clients, this does feel like it should be a standard feature for a product they are paying a premium for.
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Alan Gray
commented
Another scenario where part payments are required are when you send an invoice (without allocating credits) and you have some credits on the customer account. There is no way for the customer to pay the balance using online payment methods - they have to do a bank transfer using the amount showing in the top blue bar. One solution is to go through each credit manually one by one and allocate it to the invoice which is a bit tedious if you have a lot!
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Adam Jubela
commented
Xero obviously does not listen or improve based on these post and ideas, as it has been many years asking for this feature. I guess it is time to move to another service everyone.
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Admin Euro Legno
commented
Our products are custom made overseas. We definitely need this function for our business, as the majority of our customers are required to pay a deposit before we can order the product.
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Riaan Badenhorst
commented
Yes, this feature is very important. I represent both construction clients and motor body repairer clients that works for insurance companies that has to deduct a co-payment (called "excess" in SA) and adding it as a item is not an option for insurances strict invoicing protocol. So the deposit feature can be used for the co-payment received from clients. And the building industries 90% take deposits before starting any job. The bells and whisltes is nice (like the reporting feature) but the deposits must be seen as a basic function and not a nice to have.