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Can there be the option to have more than one user to authorise superannuation payments?

Hi everyone, I notice that Xero is hosting a webinar this Thursday for a "fireside chat" with the ATO's Deputy Commissioner Payday Super Program. You can submit questions ahead of time. This could be a great opportunity to put some more pressure on Xero to address this issue - I encourage everyone following this post to attend the webinar and submit your question/s.

https://learning.central.xero.com/student/path/5028/activity/6989

Currently there is only 1 x phone number that can receive the authentication code to process superannuation payments. In the instance the person receiving the superannuation code is absent from work, can we add a back-up phone number to authenticate the superannuation payment in time for pay-day super?

I agree with everyone else's comments. It is critical that this is rolled out prior to 30 June 2026, to align with the move to Pay Day super. Only having one approver is very limiting and will ultimately lead to organisations becoming non-compliant with super payments.

I urge Xero to prioritise this and have something in place prior to 30 June 2026.

I also agree that anyone with Payroll Admin access should be able to change the authoriser of super. If the Subscriber is the authoriser and they happen to be away from work unexpectedly how is super meant to get paid?

I agree this has now become an urgent issue - I don't think the suggested timing of later this year is soon enough. Given same day super on 1 July, we need this implemented by 30 June. We have had our authoriser go on unexpected leave and have no way to approve super.

I just came looking to see if this has been updated. We have started to use Payday Super to ensure all working correctly. However only having one user be able to Authorise the payment is very difficult. We either have to share login details and set the code up to go to a shared work phone that isn't very secure, or we can't do the Payday super payment when our payroll admin is on leave overseas and can't get us the code as they don't have service to phone for the code.
Extremely frustrating and hope that XERO fix this ASAP.

I agree with everything said about this issue already - it needs to be rolled out ASAP.

One other aspect is it makes no sense that only the Subscriber can setup or make changes to Auto-Super including who the authoriser is.

What's the point of having a Payroll Admin role if it excludes them from making Auto-Super changes.

Thanks to all the Users and Agents who keep relating how important this is with the upcoming changes.

I note the last response from the Xero team was in March - it would be great if we could get an update from them as to when we can expect to see this implemented.

Increasing fees without addressing the super authoriser issue is very disappointing.

With Payday Super about to commence, what happens if the Authoriser is incapacitated and unable to approve?
Do we refer the ATO to Xero to explain why they don't have provision for more than one Authoriser, not even in case of emegency?
Do Xero take care of any penalties liable for not paying our staff super in the even of an authoriser losing their phone, being incapacitated or otherwise unable to approve the super each pay day?
Do Xero take responsibility explaining to our staff why they have not received their super entitlement within 7 days of being paid?

With Payday Super fast approaching, this must become an urgent priority!

This is essential now we have to do super every payroll.
We also need another mechanism for approving other than a phone number. An email or authentication app code is what we need - more secure and can be used when travelling.

This is 100% necessary and should be implemented yesterday.

That all payroll officers have the ability to approve superannuation payments, especially with Pay Day Super approaching.

I agree that to have a back up authoriser is critical to meeting super obligations. If the authoriser is going on leave they could redelegate that to someone else. But in the case of unplanned events such as losing a phone, illness, serious injury or death, they would make it extremely difficult to meet the obligations.

This is essential for risk management within a small organisation - if our subscriber who is also our authoriser were to become incapacitated for whatever reason our business would not be able to meet its obligations. This needs to be addressed urgently

This is essential for Leave Coverage - please put this at the top of your list!

This is an essential update. After 1 July we will only have 7 days for the Super Payment to reach our employees account. If the designated approver is suddenly unavailable we wont be able to meet the deadline. Serious penalties will apply. This needs to be addressed urgently and needs be in place by 01 July when the rules come into place.

I think it is important to enable more than one user to be able to authorise super. If the authorising person is on leave, unwell or passes away, another person needs to be able to process payments in a timely manner.

I would like to add my two cents to help get this idea across the line. We would like to enable all 4 directors of our business to be able to authorise super payments when payday super starts. Please please action this!!

How Xero have not made the necessary amendements in their back end to allow more than one super authorisor is beyond me. Please listen to the customers who are telling you this is critical in real-world day-to-day management of our businesses. It seems ludicrous that this has not been made a priority. Its April 21 - plenty of time to have this implemented by July 1 seeing you say you already have ion the radar for later in the year anyway...