Enter your idea

ironically, Xero is telling us to "get ready for payday super".
https://www.xero.com/au/initiative/payday-super/

Xero response to my support request was their standard "we are working on it" but they have confirmed that they are NOT currently looking at adding 2nd authoriser.

"Thanks for getting in touch with Xero today. I appreciate you reaching out about the upcoming Payday Super changes and the need for a second authoriser for superannuation payments in Xero.

While Xero doesn't currently have a feature for a second authoriser for automatic superannuation payments, we're always working to improve our product. However I cannot advise yet if this is currently in the pipeline.

In regards to the upcoming change, Xero is committed to staying up-to-date with all legal requirements, including the Payday Super changes coming in July 2026. We'll be working hard to ensure our system meets all necessary standards well before the deadline.

Our development team is aware of these upcoming changes and will be working on adjusting our processes to accommodate the new requirements. We understand the importance of helping our customers remain compliant and avoid potential penalties.

As we get closer to the implementation date, we'll keep you in the loop about any changes you might need to know about.

We recommend keeping an eye on our product release notes and any communications from Xero regarding payroll updates. Let me know if you have any other questions regarding Xero Payroll."

@Mandy
"I will be logging a support request for this weekly"

great idea, obviously no worthwhile response will be coming from Xero in this forum

The deadline for Payday Super is fast approaching. Please update users as to when 2nd authoriser for super will be implement as this is a now a critical requirement.

I will be logging a support request for this weekly and suggest that that may be more effective than comments here. Let's go :)

https://www.ato.gov.au/businesses-and-organisations/super-for-employers/payday-super/about-payday-super

I think now that if anyone gets penalised we will just onforward the charges to Xero, it will come back to them not making this process happen prior to the new change in July. I ended up in hospital for a month last year and the director was not even able to make any payments to super until I returned. totally unacceptable.

This is a critical change. The penalties for not paying super on time can be large.

I think the only way this week get any attention from Xero is to keep posting here.

Did you hear the rumour behind why the product is called Xero ?
Because that's how much they care about urgent customer requests

Yes that would be helpful please!

With payday super commencing within the next 6 months, i would hope that multiple users for authorisation is a high priority. Businesses will no longer be afforded much time at all to delay submitting payments. Moving from 28 days after each quarter to now having to be received to fund within 7 days will cause issues for compliance. The speed of transfer to fund must also be reviewed as an area of high importance also... SG Laws are so inflexible for penalities and business should only be held responsible to a certain point. Software needs to be accountable also in this regard.

This is an extremely important matter. We can only have x1 approver and if that person suddenly passes away (as happened to my client with a partnership) then we have had a big issue getting this adjusted. A 2nd person would have made this process easier at a very difficult time for client.

As AU super laws are changing and super contributions will now be required to be paid at the time of wages from the 1/7/2026, i belive this should now be a priority to avoid pentalitys in the case the authroising person is away and not able to access xero at the time wages are paid

Hi Kelly - I think this is greater than just a 2nd person as a super authoriser (I can see the need for this for most companies when someone is on leave) - what would be a more pressing item would be companies that operate on 2 to sign to authorise a payment from the bank - as the current setup allows for a single authority/signatory - which would not comply with company requirements for a lot of businesses. This could be abused and fraudulent activity could occur - I believe it is a very high priority...

Very poor setup only allowing one person to approve automatic super. Does Xero think it's appropriate that we should share approval codes?

We are a new business and need to share all responsibilities for the business. It seems ludicrous that only one of us can be the superannuation authorisation person. We would like to see this addressed as soon as possible.

Hi Xero Team,

I believe this is now critical with the upcoming changes to Payday Super from 01/07/2026.

At present, with only allowing one nominated authoriser to approve and process superannuation payments. This creates operational challenges when that person is on leave, as superannuation cannot be processed until they return. This limitation appears to conflict with Xero’s stated commitment to helping organisations “stay on top of deadlines” and avoid penalties for late superannuation payments.

Could you please advise whether Xero is planning to introduce the ability to have multiple nominated authorisers for superannuation processing to ensure organisations can remain compliant under the new Payday Super obligations?

Hey Kelly,

Immediate attention....?

How about 6 months.

Because that is how long your Aussie customers have before we no longer comply with ATO legislation....

Here is another number.... 0

That is the amount of confidence I have that Xero will do it without messing it up, or screwing us over....again.

The fact that Xero has not confirmed (refuses to) it will make sure this is in place in time is crazy.

Your customers now have to waste more time putting in place and setting up contingencies because of this lack of commitment to compliance.

Thanks...

I totally agree with all the comments below. I was recently overseas and while a colleague was able to process the pay run, the super was unable to be paid as the authorisation code was sent to me. It was something I was able to pay on my return but as everyone is pointing out this won't be an option when payday super is introduced. Please get this sorted ASAP!

We need second approver by payday super or this is going to be a disaster.

With superannuation payments becoming due on payday, this is going to prove very difficult when the authorised person is away overseas for example, without access to their text messages, or god forbid, seriously ill. This will make it impossible to make superannuation payments on time.

With payday super coming into effect July 1, 2026 it will be imperative that the super batch is approved on the same day. Currently, only one designated person can authorise the superannuation payment batch. If they are away on leave or unwell, this will create a problem. Can you please allow additional approvers to be added?