Enter your idea

It is very disappointing to see Xero don't seem to understand the urgency of this given Pay Day Super comes into effect on 1 July 2026.

Let's hope they ensure their systems can meet the strict 7 business day timeframe for funds to arrive in the member's super fund account (not merely be received by the super fund) as required under the new legislation.

A recent webinar indicated this can currently take up to 11 days.

I am the current authoriser and am going on leave OS in August and September. Not sure how the government will like this when you wont allow an additional approver. If I do get a bill I will be forwarding it to Xero for payment.

As it is obvious at this point that Xero has no intention of adjusting any of their features for the new Super system to be put in place -

We have added the authoriser of the super as a neutral email address and the phone number as the office phone. Even if you need to purchase a cheap phone that only accepts SMS - it will work and allow Super payments to be authorised by any who have access to this neutral email and phone.

Yes, needs to be actioned asap, it will be a nightmare if it isn't actioned and soon, please. Our clients are already querying how this will work, moving from quarterly to fortnightly/weekly payments. Authorisers go on leave!

This is going to be critical before July.

If we have any issues during the busiest time of year it's going to be costly with our time and money.
Accountants and bookkeepers are going to spend a lot fo time and money getting things updated/fixed etc in out peak time of year.

This needs to be updated well before so we can have everything sorted well before July's tax time hits us

We are only a few months away for Payday super, this is very important when the primary person is going on leave.

Xero, come on. This idea is incredibly important to serious businesses, but now it is also urgent. With Payday Super starting soon - what happens if that single authoriser is on leave or is unwell?

Xero this is becoming critical - please do better!

At the moment, only one person and one mobile number can get the authorisation number for the superannuation payments. When we have to make payments weekly, this could be an issue if the one person that is authorised is away unexpectedly. We shouldn't have to change the authorised the person EVERY time they are away. It is annoying. Please consider adding at least 2 people to authorise.

This is extremely important, as a bookkeeper I currently process super & authorise payments. We are wanting to start training clients how to do this when they process the payroll so they are confident once the new rules are mandatory & to avoid them being fined for delays. We don't need to be bombarded with messages to authorise super when the clients process wages. This has been raised many years ago & should have already be implemented.

Critical - Please add a second user for automatic Superannuation approver.

Payroll is shared and we cannot have only one user.

I see this issue has been raised over 4 years ago and no progress. This has now become critical with changes upcoming.

Auto Superannuation payment increase approver to two at least to select from. People have to have holidays and with the upcoming payday super it would be good if there where existing approvers to select the processing of the SGC payment from when it goes to be approved. At the moment you have to change the approver if the usual person who approves is unable to do and then change it back when they are available. Very inconvenient and someone has to remember to do it. (We already pay weekly and at this stage left it for payment until the usual person was able to do approval, but we will not be able to do this from 1 July 2026 and will have to remember to change).

I have just marked this matter as critical. Hopefully, Xero will listen to us.

This is critical with payday super.

I've raised a case with customer support, and they are quite responsive and say all the right things, but despite my multiple suggestions they don't post here. Bizarre. It's like their customer support systems are disjointed and dysfunctional, I guess like the software itself. Bizarrely, customer support pointed me to this post, despite me having already commented and upvoted, and the fact its completely abandoned in terms of Xero representation from Xero.

I get the impression it's now on their list of things to do, hence the mysterious status here of 'accepted', but who knows what are all the various statuses and what order they proceed, how long it takes or what the criteria is for acceptance and progression between steps.

I suggest:
1/ make sure you upvote this
2/ raise a support case to increase the pressure for them to fix this, or at least to get more information on the status, since this clearly isn't a place where updates are posted, despite the copy-and-paste post from Kelly Munro saying "If there is any change to share around this we’ll update you all through this idea."

I can't believe that this started 3 years ago and there is still no response from Xero. The last response from Xero was 15th July. Very disappointing.

Absolute necessity given the new requirements for super to be processed on payday

Our current authorised user (our client) is away overseas. We (Tax agent) cannot complete lodgement even through she can send the authorisation code via SMS. Lodgement will be further delayed and SGC penalties will increase.
Absolutely critical that there is a backup authorisation feature here.

Necessary for when the Super Authoriser goes on leave or has an emergency situation

This is an absolute must, with payday Super coming soon we need this in place.