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  1. We tag documents for organisation in Hubdoc, but have no visibility of these in Xero, which makes no sense. These don't need to be editable, but it would make sense that it showed what tags were on an invoice. Even if this was detailed in the history of the invoice. This would be a massive time-saver!

    2 votes

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    0 comments  ·  Hubdoc  ·  Admin →
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    Thanks for your idea on making Hubdoc tags visible in Xero, Natascha. We can definitely see how having that visibility on an invoice would be a massive time-saver.

    We're grateful for your engagement and for letting us know the changes that matter to you.

    We've reviewed your idea and now it can gain support from other community members. Along with votes, others can now comment to share additional detail about how your idea could improve their experience with Xero.🙂

  2. Would it be possible to create a contact who is a "sub contact" of an existing contact. For example we perform work for a strata management company. Every invoice is made out to [name of strata company] but the contact details, email address and physical address are all the same - that of the management company. I would love to create [strata management company] as the main contact with all the strata "divisions" they manage below them without having to create a new contact for every single new building. What are my chances?

    30 votes

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    10 comments  ·  Contact  ·  Admin →
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    Hi team, we appreciate the interest and rational in this idea when you trade with Contacts that might be part of a larger group.

    We want to be open that this isn't something we have plans for developing just atm, but will keep considering the idea as we continue to develop contacts in Xero. I'll share if there is any progress here.

  3. Should be able to filter by duplicate items so you can quickly go through "duplicates" and then get on with the ones that aren't duplicated

    17 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  4. Why can’t we simplify the process of submitting and reconciling remittances from suppliers using a "receive money transaction" in Xero? Currently, when we receive a remittance through Hubdoc, we must manually change it to 'receipt' before submitting it. This creates an invoice draft in Xero, which we end up deleting as it serves no purpose, leaving the remittance stuck in Hubdoc. This process is inefficient and doesn’t make sense. We want to phase out Hubdoc, but it's currently the only place where we can store remittances. Ideally, Hubdoc should communicate directly with Xero, identifying the file as a remittance for…

    5 votes

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    2 comments  ·  Hubdoc  ·  Admin →
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    Thanks for sharing your idea here, Kelly. We don't have any plans for adding the ability to receipt remittances from Hubdoc to Xero in the short term, but we'll gauge the interest from the community in this, here.

  5. I currently use Xero Files to store documents. Most of the documents are PDF's but some are Excel spreadsheets. Unfortunately, Xero Files doesn't recognise duplicate documents so, when uploading to Xero, it's necessary to compare the Xero file with my personal file in order to determine which documents need to be uploaded. It would be good if Xero Files recognised duplicates so all documents could be selected for upload with Xero simply flagging the duplicates with an option to either "skip" or to "skip all".

    5 votes

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     ·  0 comments  ·  Files  ·  Admin →
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  6. Ensure that the branding theme that is assigned to a customer is used to send POs, statements, credit notes, quotes etc ... not just invoices.

    9 votes

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     ·  4 comments  ·  Contact  ·  Admin →
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  7. Display in the Contact Section the amount of Credit the customer has in his favor because of prepayments made by them. You are able to see the customers credit when you have an invoice they owe for it to be credited to that specific invoice. But it would be super helpful to view in that little summary of the customer, how much he owes the company and if there is any credit in his favor to be applier.

    3 votes

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    0 comments  ·  Contact  ·  Admin →
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    Appreciate the screenshot showing where you'd like to see this, Carlos. Not something we have immediate plans for but we'll track the interest here and share if there are any changes planned for surfacing credit limits visibility on a contacts record.

  8. Good morning...In the customer contact screen, how can I re-arrange the columns - I need to see the Total first, then Paid, then Due. Thanks

    1 vote

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    0 comments  ·  Contact  ·  Admin →
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  9. When adding a contact, the "search address" works fine most of the time, but can take some time before new addresses are added to the search data base and require manual entry (usually cut and paste from Google Maps.) Could this feature not be linked with an API to the likes of Googles address infrastructure to utilise their rapidly adapting data base?

    5 votes

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    1 comment  ·  Contact  ·  Admin →
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    Thanks for your feedback here, team. This helps when sharing back with our product team. I've slightly amended the title of your idea.

    We don't have any immediate plans for changing the current base results are pulled but we'll keep an eye on the interest here. I'll be sure to update you if there's any news.

  10. I would like to be able to see the "Contact Details" as a little box on the left side of the Customer Activity Page. See my example attached.

    I use the 'contact details: notes' section to add notes about some of our jobs, because the History/Notes section is useless. I would like to see the ability to move the customer tabs around and display what we want to see on the activity page.

    Not every single one of my customers has an additional note, so I don't always remember to click over and double check it. I want to be…

    4 votes

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    0 comments  ·  Contact  ·  Admin →
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    Thanks for taking the time to share this suggestion Justine.

    I can certainly see how having those specific notes visible right alongside the transaction feed would improve efficiency and make sure key information isn't missed.

    While this isn't in our immediate plans to make changes in this area, this idea is open for support from other community members, and we'll keep a close eye on the interest here.

    You may also wish to vote on and share your thoughts on some similar ideas regarding how notes are viewed in Contacts:

    Contact List - Viewing notes from the Contact List

    Contacts - View all transactions history & notes from contact record

  11. Project Assigning in Hubdoc. It would be most useful if our accounting team could choose between a Billable Expense and Assign to a Project in Hubdoc. We have many small expenses that have to be assigned to projects, as the client has already paid in most cases. We have to find each one, which is a challenge, open the bill, and assign each one manually. It is so time-consuming. So much processing time. Please consider this, it would be so appreciated.

    6 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  12. Please stop Suppliers Bills from being published in Xero if the bill date is prior to the period lock date!!!!

    I only found out last night that Hubdocs will still publish a supplier bill with a date prior to the Xero lock date, this is crazy and I'm unsure why anyone would want Hubdocs to do this.

    If you could add the option in Hubdocs to stop bills from being published in Xero prior to the lock date that would be awesome as it will ensure the integrity of end of period reports.

    67 votes

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     ·  13 comments  ·  Hubdoc  ·  Admin →
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  13. I would love to link the practice to Instagram for clients to find us. I have more followers there than FB. I also get more inquiries from IG.

    2 votes

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    1 comment  ·  Contact  ·  Admin →
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    Thanks for your feedback, Tonia.

    While it's not currently possible to add your Instagram link to your advisor listing on xero.com, you could add your Xero advisor listing URL from xero.com to add to your Instagram page.

    We don't have direct plans for adding more social link options to Xero advisor listings atm, but we'd like to get a sense of the community support for this that our product team can consider.

  14. A number of overseas entities, may be registered to charge GST to AU customers, particularly if they are selling digital services into AU. Many of these entities are registered with an ARN (ATO Reference Number), rather than an ABN.

    If registered with an ARN, they can charge GST, however the recipient of the service cannot claim the GST credits.

    For Xero users, it would be great to be able to include the ARN as part of the contact record - ideally in the ABN field, and potentially with a checkbox to indicate that this is an ARN instead of an…

    15 votes

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     ·  4 comments  ·  Contact  ·  Admin →
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  15. To be able to view a list of documents that have "not" been published to Google Drive or DropBox. With the ability to filter and bulk publish would be a really useful feature to have

    3 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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  16. Hubdoc User roles - it would be incredibly helpful if upload only users were able to view (not edit or add) tags from a common list. We have 17 staff who have company visa's I'm wanting to use Hubdoc for them to be able to upload their visa receipts & invoices instead of having them manually sent to me the following month for coding and entering.

    I've set up the tags with the descriptions of the GL codes, however I've found that they are unable to view or use these tags without setting them up themselves. Having a communal list…

    3 votes

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     ·  0 comments  ·  Hubdoc  ·  Admin →
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  17. On the Suppliers list, if you want to get to the next page you need to scroll down to the bottom of that page. Could there be a next page toggle at the top of the page as well as the bottom. This also is applicable to Customers.

    3 votes

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     ·  0 comments  ·  Contact  ·  Admin →
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  18. Currently Hubdoc rounds unit prices to two decimal points, despite Xero itself allowing multiple. Invoices where we record units/unit price are unable to be correctly recorded in Hubdoc due to this errant rounding.

    9 votes

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     ·  4 comments  ·  Hubdoc  ·  Admin →
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  19. Please automatically remove archived contacts from any previous groups, or show those groups on the archive page. the new group invoicing keep including archived contacts and showing errors. the only way to remove people from groups is to restore them, remove them from groups and the archive them again. with over 1100 contacts this is a mammoth task and one i don't have time for. it was all working fine before you changed to new invoicing, you made the problem, you should make the solution.

    8 votes

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     ·  2 comments  ·  Contact  ·  Admin →
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  20. Can Hubdoc extract the invoice reference or job reference from an invoice and add that as a job tag. Would be very useful when the invoice is on-chargeable to a project, especially when there are multiple projects/jobs on the go. E.g. building industry type jobs.

    7 votes

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     ·  1 comment  ·  Hubdoc  ·  Admin →
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