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@Tim Sneller - that's a great work around - thank you

@Tim Sneller - thank you, this is better than anything Xero themselves have to say! It helps me a little bit, which is better than nothing.

@Tim Sneller - Great workaround, thank you

I know that this is NOTHING LIKE A SOLUTION, but here is an idea.

You can add anything you want to the end of the first part of an email address by adding a PLUS sign and then anything you like- Anything after the plus sign, and before the @ is ignored. So you could store email addresses as jsmith+invoices@acme.com or jdoe+statements@acme.com

This would make it easier to remove unwanted emails for different document types.

This is a LONG WAY from a solution, but it might help some folks, until such time as Xero actually get around to fixing this PROPERLY.

How has this not been solved yet? It's a ridiculous idea that you're supposed to manually remove email addresses when sending remittance advice, statements, etc. as if anyone could remember all this information off the top of their head, and if you're having to record the correct email address for the correct function for every contact in an offline document somewhere you may as well dispense with Xero emailing altogether and just do it from your email account. Not to mention with batch remittances it isn't even an option to filter out email addresses.

Xero, get your act together and solve this for your customers!

The ability to save different email address for a customer for invoices and statements. Many of our Customers are large and have different people managing each part of the finance and I struggle to remember who the contact is for sending statements and change this every time I email them out.

Allow a different contact email for statements and invoices. Quite often our customers don't want statements sent to their invoices address.

Allow a separate email address[es] for payment reminders & receipts.

Some customers with automated processing email will reject reminders and receipts since they are not invoices. Being able to set separate emails for these documents would allow them to be sent automatically without disruption or rejection in the customer email processing procudures.

A few of our customers have separate email addresses for Invoices and Statements. It would be good to be able to set a default email address in the contacts for the different document types. This would then enable me to batch send statements rather that sift through and delete non-relevant email addresses.

So in other words you’re not interested in providing a very common sense feature that would be far easier to implement than some of you’re new “ bells and whistles AI “ features that really don’t provide any extra functionality to the service. Given the dramatic price increases in the past couple of years I can’t see how adding a field for accounts payable invoices is so difficult. Producing and sending invoices is probably the most important function of any accounting software. From my research Xero is about the only online accounting software not offering this very simple feature.

@michelle
Xero could have 10,000 votes for a requested change and it still wouldn't make a blind bit of difference.

Their "roadmap" must be hilarious to look at. Actually, it probably just says "increase prices" .....

They're too busy doing really important things, like renaming 'Files' as 'Documents,' something we've all been asking them to do for ages... er... haven't we?

802 Votes would suggest this is really important and should be a focus right?

Emailing bills to one contact and statements to another should be a basic function of an accounting system. It appears this has been requested for many years.

SENDING STATEMENTS - Xero needs to get this process up with the times. Huge issue with productivity when it comes to issuing statements to customers. As many businesses use a specific email address for INVOICES ONLY, it is a problem that when you send statements, you have to change the email to another email for statements only. Yes, I can already hear you saying that wait - Xero allows you to have multiple emails. Well if sending invoices, then you would have to delete the statement-only email each time, or when sending statements, you would have to delete the invoices-only email. Either way - a poor way to manage what documents are outgoing on specific purpose email addresses. Given the modern movement to invoice automation, it seems that Xero has not kept up with the ability to have a default email for invoices-only and a default email for statements-only. I spend considerable time, changing emails addresses to make sure they aren't going to invoice only emails. If I can add a second email into the Customer masterfile for Statements, and that is the default email used when sending statements - I would save considerable time.

Have separate email addresses for the sales/purchase defaults of a contact.

Some of our customers our also suppliers so it would be convenient to be able to store two separate email addresses - one for sending out invoices to the contact as a customer, and one to send remittances to the contact as a supplier.

Do we have any movement on this as this Xero's latest update on this thread was 12 months ago?

I would like to see an accounts payable invoice address added to the contact card. I primarily use repeating invoices once a month, my customers use management companies to process their expenses to contractors like me. Under the current system I have to enter the email address for accounts payable in the first email address on the contact card instead of the actual site contact for the customer.

We have been asking for this for years. You have been ignoring this request for years.

Suggesting manual addition and deletion of addresses is not helpful. you might as well suggest we do our accounting by spreadsheet.

Are you giving ANY consideration to this functionality? If not - why not? If yes - then when will you deliver it?

Well raised Fiona! I definitely agree with you.