Stop closing ideas and comments before the poster gets a chance to respond
I submitted at least two ideas (or rather reported bugs or bad design), but 'Xero support' did not understand them / misunderstood, and just closed both before I got a chance to respond. Could 'support' please 1) read comments properly and 2) at least give people a chance to respond? Thank you!
Cat Pietropaolo
shared this idea
Hi Cat, do appreciate your feedback here and thought providing a little more clarity around how ideas are reviewed and updated may help.
I can see you had an idea that was moved to Feedback around the same date as your post here.
When an idea is updated to Feedback the idea itself is closed for comments and votes, however in the email you'll have received you have the ability to rate and respond to the update (👍, 👎 along with a free text field).
If your idea was moved to Feedback due to needing more information you can reply to the status update you received to share more information that'll be re-reviewed by our community team.
If you feel something isn't working as it should (like a bug) these sort of situations are best investigated by our Xero Support team via Xero Central where we have specialists who can analyse and escalate with our product team if it's not working as it should.
After a period of time if we do not receive any response ideas that have been updated to Feedback will be removed from the community.
