Santander Connect Standard Bulk Payments – Mandatory Bank Spec Change Has Broken Existing Template
URGENT ATTENTION REQUIRED FROM XERO
Santander implemented a mandatory change to its bulk payment import specification effective 12th January.
As a result, the existing “Santander Connect Standard bulk payments” file exported by Xero is no longer compatible with Santander’s live banking platform and cannot be imported without manual amendment.
Specifically, Santander now requires:
- Removal of the trailing empty line at the end of the file
- Inclusion of a debit account reference on the first line (after 08,,,,,) -There may be additional adjustments required. Xero should check this with Santander.
This is not a feature request or enhancement. It is a loss of compatibility in a bank format that Xero explicitly supports for UK organisations. Customers cannot meet Santander’s mandatory requirements using the current Xero export without manual intervention.
This should be treated as a bank-driven regression / supported integration fix, rather than a new product idea. Maintaining alignment with current bank file specifications is a fundamental requirement of supported payment templates.
Please confirm whether:
- Xero intends to update and continue supporting this Santander bulk payment format, or
- Xero no longer supports it, so customers can take appropriate action.
Amy Brincoveanu
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