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We would like to raise a concern regarding a recent update to the Purchase Order function, which is now causing operational issues for us.

Previously, within a Purchase Order, we could select the three dots at the top of the screen, choose “Copy to…”, and then select either Bill, Purchase Order, or Invoice. This process worked well and ensured that all relevant details transferred correctly.

However, following the recent update, the options have changed. We now only see “Copy to Invoice”, while Bill has been replaced with a blue “Create Bill” button. To create a Bill, we must manually select the items to transfer, this is a good change.

However, the main issue is that when creating the Bill this way, the Reference field that we originally entered on the Purchase Order no longer carries across. Instead, the Bill reference defaults only to the Purchase Order number.

This is a significant problem for us, as we rely on both fields being retained:

Order Number = Purchase Order number
Reference = Our own internal/supplier reference entered manually

We need both details to transfer automatically from the Purchase Order to the Bill (and ideally Invoice as well), as each serves a different and important purpose in our records.

We would therefore appreciate clarification on:

• Why are changes being made without prior notice to customers
• Why customer workflows and required data fields were not considered before implementation
• Whether both Order Number and Reference can be corrected to be carried through going forward

From a usability perspective, it would make far more sense to retain both fields rather than replacing one with the other.

We would appreciate your urgent response, as this update is disrupting our normal processes and I can't believe we are the only ones having this issue.