Xero Product Ideas - Showing a greater Interest in these ideas
I feel that there is a poor level of dialogue from Xero on these ideas. For the top voted topics - I'd like communication as to what they're doing to implement a solution (and if not then why not).
For the ideas that are years old but still receive steady votes - what's happening?
If Xero have no plans to take on certain ideas then make it known.
Paul-John Mudie
shared this idea
Thanks for your open feedback and sharing how we can improve these forums for you! It's crucial to us understanding how we can get better at communicating about product developments.
We wanted to give you an update on how we’re managing Xero Product Ideas, and our updates - In July last year we made a few changes that included new public statuses for ideas, and providing our customers more guidance on how to create a good idea.
We also now have our site "The Long and Short of It" which aims to keep users in the know of recent and upcoming changes, with filters to zone into updates that are most useful to you.
We're in a continuous process of interacting with product teams and updating ideas to provide more transparency of where we do and don't have development planned.
Our aim is to give a clearer view of what’s happening with each idea and where we’re focusing our efforts. Where possible we'll let you know why an idea may not be in our pipeline, however sometimes this does come down to a matter of prioritsation and just not being able to develop all things at once.
Internally Product Ideas is getting more attention than ever from our product teams and leadership.
The feedback we receive from all our community here is extremely valuable to all our teams as we continue to evolve our products and features.
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Martina Ford
commented
There are multiple critical ideas for Xero payroll that were in some cases submitted years ago. Nothing has been done about it. Legal requirements in the UK haven't been implemented and leaves companies struggling to comply
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Stuart Isbister
commented
Agree totally with Paul-John (although not dissimilar with many new SASS companies who appear to be more focussed on other things).
Also related request would be the ability when posting an idea to see if similar ideas had already been posted and a smarter search - people's terminology differs and I suspect this affect people's interaction with this community too.
Also when one of your articles cites a idea/poll then the link should be direct to that idea not the community home page - leaving us to try and work out which one it is.
Finally there should be a filter which allows us to exclude ideas that are country based (and by definition exclude the country)