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  1. 41 votes

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    Chris Curlett commented  · 

    This is all a great idea and should be easy enough to implement. It would look a lot more professional and save having to write the details on the receipt as we do now.

    Come on XERO this cannot be too complicated.

    Chris Curlett supported this idea  · 
  2. 200 votes

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    Chris Curlett commented  · 

    The whole User Roles system is so below par it is scary - definitely NOT fit for purpose.

    Come on XERO how may users have to support a great idea for you to move and fix a problem!

    The User Roles system is far to wide and opens up for to much information to all staff. It needs fixing.

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    Chris Curlett commented  · 

    Come on Xero - this is basic and goes back to 2022 but nothing has happened. How many users are needed to say their is a problem before something happens.

    Permissions are at the hart of a system and the current levels leave the system open to Fraud!

    Chris Curlett supported this idea  · 
  3. 81 votes

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    Chris Curlett commented  · 

    This would be great especially as a granular improvement to the permissions. They are far to generic as they are and need improving. For more important than the new Invoicing system!

    Com on XERO - help the users

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    Chris Curlett commented  · 

    Agree totally. Staff have far to much access to aspects in XERO as the permission system is far to general and non-specific.

    Chris Curlett supported this idea  · 
  4. 73 votes

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    Chris Curlett commented  · 

    This is a great idea and would be a real help

    Chris Curlett supported this idea  · 
  5. 67 votes

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    Chris Curlett supported this idea  · 
  6. 248 votes

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    Hi everyone, we assure you that our leadership and those that can make a difference to the new invoicing experience are aware of your comments and all the feedback of how we can improve this space for all our customers.
    Product ideas here have been specifically designed so we can ensure we have a channel and are getting our customers feedback to the teams and people to consider, plan and prioritise change to impact and make a positive difference to our users experience in all our products. For example - every week all the feedback (every one of the comments) goes to the new invoicing team and has been read by leadership including our CPTO.

    Individual personal details have been removed from commentary in this thread as it goes against part of our Community Guidelines.

    There are really important reasons why we must go forward with sunsetting classic invoicing…

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    Chris Curlett commented  · 

    Frankly the post regarding the reasons for changing away from Classic is a exercise in commercial spin with a total lack of detail. It is a "trust us - we know what we are doing" statement despite the fact we have failed to even do basic testing - if we had we would have found the issues users are complaining about.

    Come on XERO postpone the launch and put the effort into the IMPROVEMENTS USERS WANT and make a real difference.

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    Chris Curlett commented  · 

    Thanks for the update Julie

    I have also explained my issues to our Auditors and said how the number of issues in XERO left it open to being used for fraud. I went through the lack of security and options in the permissions and the facet invoices can be changed after being sent out. Also the issues that XERO just ignore and do not fix.

    I expressed my view to the Auditors that XERO was very below par compaired with other options and that people were starting to move away to other packages.

    Then their is the new invoicing issues and the dogmatic attitude of the "leadership team" and how it looked so third rate compared to other packages. For so many issues to be outstanding demonstrates a total lack of testing by XERO.

    Then there are the number of issues supported by users but ignored for YEARS despite 200+ users supporting the change.

    The Auditors were interested especially at the potential Fraud exposure and failure of XERO to address improvements.

    The 'leadership Team" is a joke as their seems to be no leadership!

    Perhaps the Auditors will stop recommending/pushing XERO!

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    Chris Curlett commented  · 

    Damon I do agree with you however the issue I believe is far greater than just the Invoicing issue.

    XERO ARE NOT LISTENING TO USERS AND WHAT THEY NEED.

    Look at the number of improvements that 100's of users have supported but nothing has been done to implement them. The Users suggestions are constructive however because the users suggest them, they are ignored.

    This needs to change or people will vote by going elsewhere - some have said they are already looking around already.

    XXERO needs to up its performance and recognize that the program is failing in many places.

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    Chris Curlett commented  · 

    OK A LOSS TO XERO DUE TO THEIR ATTATUDE!

    GOOD LUCK

    Others may follow you

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    Chris Curlett commented  · 

    XERO - What are these ..."There are really important reasons why we must go forward with sunsetting classic invoicing and investing in the newer version"

    Facts would be nce

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    Chris Curlett commented  · 

    VERY WELL PUT KELLY. Given the mess it is in I do believe the Product Development Team were a figment of XERO's imagination. They have consistently stalled on other changes.and really failed on this one.

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    Chris Curlett commented  · 

    Lloyd - another one is Infusion at https://www.infusionsoftware.co.nz/

    They are really good and have been around for many years. Very smaller to XERO and FAR more responsive with Telelphone real time support. Also will help with applications etc.

    Worth a look

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    Chris Curlett commented  · 

    If this was true XERO, then you would have been actively improving the site following the many, many constructive user suggestions. You have not been doing this but have simply embarked on something driven by your software people NOT the users - look at all the constructive user suggestions you just ignore or make condescending comments on.

    Please also start to Listen to users and what they need improved rather than making condescending excuses.

    A COMPANY THAT WILL NOT LISTEN TO THERE CUTOMERS WILL PAY THE PRICE

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    Chris Curlett commented  · 

    You are so right Damon - but the XERO rule is if users want something lets double talk them and do something that is not wanted - like the new invoice!

    It is crazy for a supplier not to listen to its customers - I do not understand why XERO treat us with such contempt.

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    Chris Curlett commented  · 

    Julie and Damon

    I have started to print the comments I see about not just New Invoicing however other issues as well where the ZERO team is failing to perform. KEEP CONTACTING them.

    I will deliver the printed copies to the Auckland Directors personally at their homes in the hope if they know what is happening then they may do something about the XERO non-performance.

    ALSO

    If I get enough support, I may be able to have a item ADDED to the next XERO AGM under general business. I have been successful in the past however it takes a lot of work

    Keep sending commnets and you never know they may one day pay attention!

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    Chris Curlett commented  · 

    Come on everyone let's support Lloyd and email our comments direct to Directors of XERO at the email address below.- we may even get some action!

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    Chris Curlett commented  · 

    Another way to bring it to the attention of the Directors may be to email the Company Secretery direct and ask comments to be passed on to the Chairman/Directors. This may get around the Gate Keepers within ZERO.

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    Chris Curlett commented  · 

    Lloyd - I have thought of the same approach

    Attached is a list of XERO Directors from around the world however I do NOT have email addresses. Maybe someone can search these out or start posting (snail mail) letters to the.

    It is time we started to stand up and by-pass the "gate Keepers" within XERO.

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    Chris Curlett commented  · 

    I do so agree with Damon - Keep the old system

    Do not break that which is working.

    I still have not been told WHY these changes have to happen

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    Chris Curlett commented  · 

    PLEASE PLEASE PLEASE reinstate the ability to create a Repeating Invoice from a draft invoice

    I SO AGREE WITH THIS

    Chris Curlett supported this idea  · 
  7. 41 votes

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    Thanks for your feedback on the thread. Though not useful for all, we did bring attention to the reports that could help some people in the forums here. 

    We'll continue to consider this and other ideas for customer statements as the platform evolves. 

    Again not a full resolve but another option that could be handy for some is the inclusion of the Outstanding bills link when sending individual invoices to your customers. Through this, persons of a contact will be able to view and get detail of the invoices they have outstanding with you at any given time. 

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    Chris Curlett commented  · 

    Come on XERO how about responding to User Suggestions and improvements. This is a great idea and gaining support so it would be worth implementing, esp if you start losing customers by not supplying it!

    Chris Curlett supported this idea  · 
  8. 21 votes

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    Thanks for your idea, Micaela. Expenses and Purchase Orders are quite different transactions types in Xero. 

    We try to keep one idea per thread here so we can get a true view of the interest for that specific functionality. I've slightly adjusted the title of your idea to represent Expense Claims but welcome you to start another for Purchase Orders specifically where we can track that too 🙂

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    Chris Curlett commented  · 

    The approval system needs to cater for all levels of approval throughout the system. This should also extend to what people see so staff access is much better managed.

    This is basic as the current levels of permissions are woefully inadequate.

    Chris Curlett supported this idea  · 
  9. 110 votes

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    Chris Curlett commented  · 

    This would be soo good to have and thanks for the follow up.

    It seems that Xero have a habit of using platitudes but little (if any) changes seem to be made.

    Really the concept of a user suggestion system that is ignored is very condescending towards those who make the suggestion.

    Perhaps we need to find the directors phone and email numbers and contact them direct = that may wake up the Xero Management!

    Chris

    Chris Curlett supported this idea  · 
  10. 37 votes

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    Chris Curlett commented  · 

    This would be a huge help

    Chris Curlett supported this idea  · 
  11. 200 votes

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    Hi everyone, thanks for the interest in this idea.

    As you can appreciate, user roles span across the entire Xero product so there’s many combinations of permissions our customers want to see us build. Specifically, our reporting product team is very much aware of the challenges with the current permission sets relating to sharing individual reports with different users and are beginning to look into how we might be able to alleviate some of these reporting challenges.

    However, at this stage it’s far too early to anticipate or confirm any direction on where this discovery work will lead, but it will inform our next steps. Additionally, as I'm sure you can appreciate there are sensitivities of data access and security. Creating upgrades to user permissions will need very careful consideration. As most will be across, the reporting  team are leading up to retiring older versions of Xero’s reports on 31

    Chris Curlett supported this idea  · 
  12. 6 votes

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    Chris Curlett supported this idea  · 
  13. 622 votes

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    Hi everyone, thanks for joining and supporting this idea.

    We understand there are a few different use cases for why you'd like to attach a file to an asset within the Fixed Assets register, as well as transactions themselves.


    To be upfront our team's current focus, like many areas of Xero, is on upgrading Fixed Asset technology, as we build greater consistency between Xero experiences, making it easier to learn and navigate Xero. Some of these changes may seem minor, but are critical in terms of delivering new and exciting value later on.

    That being said, our team is researching what comes next and this is a focus because it is the most supported idea for Fixed Assets right now.


    As we continue forming the future of Fixed Assets in Xero, we'll share if there’s any updates.

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    Chris Curlett commented  · 

    Come on Xero - 600+ people want something done here. Please do something rather than just ignore the users.

    If you are not going to help users, then stop the charade of this suggestion site

    Chris Curlett supported this idea  · 
  14. 556 votes

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    Chris Curlett commented  · 

    Perhaps someone should lodge an "IDEA" that Xero should start responding to user requests for improvements rather than just occasionally issuing a "WE ARE LOOKING AT YOUR SUGGESTION BUT DO NOT REALLY CARE ABOUT USER SUGGESTIONS" response.

    It is all very condescending, really.

    Another option may be to raise the lack of response to user requests at the XERO AGM under general Business (if you have shares in them). They are very aware of their image and this may start something.

    Chris Curlett supported this idea  · 
  15. 95 votes

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    Chris Curlett commented  · 

    The new layout is a mess. It would be better if they addressed some of the users requests with 500+ votes in favor rather than spending time breaking the Invoice system that is working!

    Come on Xero do something that Users WANT done!

  16. 202 votes

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    Chris Curlett supported this idea  · 
  17. 302 votes

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    Chris Curlett supported this idea  · 
  18. 138 votes

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    Chris Curlett supported this idea  · 
  19. 24 votes

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    Chris Curlett supported this idea  · 
  20. 38 votes

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    Chris Curlett supported this idea  ·