Enter your idea

... and another of my pet hates for the output of a $17.5 billion company is erratic protocols. So like when you self-serve at Bunnings and the keypad to enter your phone number for e-receipt is in a totally different configuration to a normal phone layout. So with a Xero bill you can add documents: on left Add from library, on right Upload. There again on new invoicing: upload files on left and from library on right. For that matter you could be more consistent with the placement of the link within all the documents as well

It’s obvious they have no intention of changing or listening as they have all these programmers on staff to pay so they need productivity regardless. It’s change for change sake and quite possibly led by an idealist who thinks he/she can invent a better wheel and spin straw into gold. Your options are limited: go with it, or take your custom elsewhere. The latter, along with ‘do without’ are wonderful options in these times of constant change, often not for the better, and continual price increases with minimal or no benefit. Xero are not the first organisation to take a good product and through failure to listen to their customers, drive it into the ground. Sometimes that’s what needs to happen to effect organisational change.

Its seeming like its going to go like this;

"Many of you are complaining about 'new' invoicing, and our plan to kill off classic invoicing before 'new' is finished/debugged. To allay any concerns you have, let us remind you that our laser focus is on adding more whitespace to the UI, and more profit-generating advertising such as online-payments. For your convienience, we will be retiring old invoicing on the 27th. Oh, and one last thing, since we looked at the metrics and realised that almost every single invoice created uses the 'send' button at some stage (which was a first-class button on the old invoicing UI), we have made that a 2-click option buried in a submenu. You're welcome, its for your convenience."

Without bombarding their socials with your complaints Xero won't fix anything... they have proven they don't care at all about current customers. Their focus is on retaining new customers.

Take to social media, hope to see you there!

I really wish you would listen to your customers. The new invoicing is awful and you have how many pages of feedback giving you the examples of what your customers don't like about it especially as the current version works very well.
You are loosing trust as we get responses like this one from Bridget Snelling to me over LinkedIn when I contacted her to please ask her to retain Classic until the new Invoicing is easier to use and less time consuming.

Hi Rachel, thanks for your feedback. The switch from classic invoicing to new invoicing is a necessary step we're taking to improve your overall experience - and I can assure you it will get better! Based on customer feedback like yours, we've introduced 30 product updates in the past year, and we’ll keep making improvements. The key point being that we'll be adding features that simply weren’t possible before - creating a better and more efficient experience. We appreciate you bearing with us over the transition!

If classic invoicing is retired on the 27th without new invoicing being fixed (ie the features we need from old invoice work in new) then i'm leaving and taking my orgs somewhere else (that will be 4 orgs)

Classic invoicing works. New invoices does not. I think there is enough evidence of all the things wrong with the new version without me repeating everything that is wrong. Please do not retire classic until the new is as good as the classic and offers the same flexibility. Thank you

I thought I would try new invoicing again before the shutoff to see if it matched Classic invoice functionality but not yet. So mouse heavy. Too many clicks, too many tabs. Buttons hidden under drop down menus.

Most annoyingly there is no "Focus" on the "Contact" field when you "Save and Add Another".

The popup of last invoice entered hovers for less than 10 seconds. (In Classic it was at the top of the page)

Autosave causes data entry issues (missing numbers or values)

The History is a mess of "Edit"s

Email invoices sent from New Invoicing have a different format and don't use my templates. Looks like a demand for money now. Can't set Organisation / Trading name if more than one business.

Does anyone on your team actually have any lived experience of entering invoices into Xero?

Classic invoicing is still superior

@Kathy Skinner - " don't use shortcut keys so no use to me. I tried the new invoicing layout and still hate it, still too much white space - should be nice and compact like classic, and still too many clicks to do anything."

It seems that the UI team haven't grasped that what Apple/Satchi/et al aggrandize as great design for *advertising* doesn't make a great UI for productive work, and they seem to have completely missed that invoicing is a core tenet of an accounting system.
I agree about the copious, useless whitespace. "Here's a tiny view of an uploaded invoice that you can't read, because we wasted 3/4 of the page with padded whitespace. We don't care that its unusable, please vote for us in this year's design awards. We like Apple."

I'd like to see a commitment from Xero to not delete Classic invoicing until New invoicing has at least caught up with Classic in terms of features.
I'm looking at alternatives in case the enshitification continues.

I agree with Charlotte. Also when adding product items you type the item number and it's not quick enough to bring up the details and this annoying new item screen pops up.

The autosave it's a pain, you don't have the cancel button anymore and if you want to cancel the invoice you need to go to drafts and delete it.

There are a lot of things to improve in Xero but invoicing is not one of them so I don't get why you are changing something that works.

Am finding New Invoicing very slow and lagging.
When opening a draft invoice and removing a line it then takes ages to update the total and actually let me save it. Very frustrating and something that was not an issue in Classic.
I need to be able to turn off auto save, it is creating duplications and causing it to be slow at responding to changes.
Need to be able to select a default option for the approve button, approve and e-mail is not applicable to 95% of clients.
The keyboard work around is ok, but still not ideal.
Being able to enter payment details at the bottom needs to be put back, this was simple and it worked, there is no need for it to be anywhere else.
We need this fixed and working before Classic is turned off.

My main shortcut for Date Entry was mousewheel - which still doesnt work
Files attachment still has the tiny box - so still doesnt work like you said
Invoice number replacement still doesnt work
Upload file button is on different sides on some screens for no reason
Need I go on?
Fix this **** or let us keep Classic

Could you please update us on whether Xero plans to have Xero-to-Xero sending available in New Invoicing, as it is in Classic? This is a very useful feature, which we use daily for intergroup invoices.

And no, e-Invoicing does not solve the problem, as some of our Xero companies are registered as one (with one business number) and are separated in Xero only for internal purposes. I pay you double the subscription for each of them and expect better value for the payment, especially as your software has become increasingly difficult to use.

@Justine Quarrell

Thank you for posting your comment about random account numbers. I noticed it as well! I guess it is connected to autosave problem. Autosave interrupts the workflow. For example, if you are typing 458 and after you hit 5 the autosave is saving "8" won't be recognised and Xero will input 450 instead.

I hope the horrible autosave will be optional.

Can we have the "Approve" button back? We don't need to email every invoice - can you just give us two buttons - it would keep customers happy & I'm guessing be pretty easy to create.

OK, the CTRL-ALT-A shortcut to approve rather than clicking the "approve and email" button is a good start.
The CTRL-ALT-Y shortcut to then record a payment is also a good start, but the record payment pop up doesn't allow for typing to select the date/account/etc, so it's still way slower than classic invoicing
It would also be useful to have hints on the page for the shortcuts, I never knew about those until following the link from Kelly's Jan 30th update

Have you been able to fix the auto fill of the account code which selects random account codes.

Sorry @Kelly, but so far all the changes in the new invoicing do not improve the workflow. There are more unnecessary clicks, and the buttons have been moved around to less efficient places.

What is the point of having to click a button to add payment when it was easy to have it at the bottom of the invoice? It is not an improvement