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One more comment to explain the previous comment - the behaviour i described is all down to the speed of various things. If the item list has loaded, and you type and tab just slow enough, you will get the desired behaviour. If you type fast (which most users who have bookkeeping roles absolutely do) then you are likely to frequently get the undesired behaviour.

So the classic invoicing system worked, but the new invoicing system doesn't work for fast users - exactly the group that should be prioritised.

And xero doesn't seem to care.

Another WCAG fail, and a UI fail in general, is that timing matters a whole lot. For example, on the "new" (******) invoice UI, tab into the "item" field and type (for example) "tes" and press tab.

If you have an item with the name "test" , one of two things will happen;
- the item "test" will be selected and fill in the invoice line.
- the item "test" will not be found, and you will open the "add item" popup window.

The determining factor for which behaviour happens is unknown to the UI team. They cannot seem to understand, or care, or be allowed to care, that non-deterministic behaviour in a UI makes the UI absolutely useless. Invoicing is a critical module, possibly the most important module in the system, and they failed so badly.

@Ross Persson and if you use Tab forwards then Tab back to get to be able to type in the contact (because being able to do everything with the keyboard is an Accessibility thing) it works, but you can't Tab to delete what's already written because pressing space with the delete highlighted brings up the contact details (pressing enter works, but which out of space and enter mean 'do the thing' is pretty inconsistent throughout the program). And I shouldn't need an extra two keyboard presses to get to the first input field in any case!

WCAG success criterion 2.1 fail.

I'm back to complain. Please put the payment grid back at the bottom of the invoice screen. Also, please allow us to type in the Date Paid and Account field again. Having to click a button to apply a payment and the now multiple clicks on these fields slows the process. Seriously, why would you change the Account field to a drop down only with a search function after you select/click on it? We used to be able to tab to it, type one or two letters, and tab to the reference field. And, why in the world can't we type in the Date paid field? I can type a date WAY faster than it takes to click-click, and let's hope the payment was a different month or year. Yay, it's January, year-end time, and we have to click to change a month and year for EVERY payment we post for last month. Don't forget to change the year first or you'll have to start over. Ask me how I know. Did a Xero customer suggest these changes or did you just come up with it all on your own? 🤯🤮

@Ted Chapman, the inconsistency of layout order means that this fails WCAG success criterion 3.2.3 and this failure of Accessibility should be escalated by reporting to accessibility@xero.com

Why do we have no choice if to change to the new version or not??
Some of us may be quite happy to stay the same rather than having to keep changing the way we use Xero, this is just a means of invoicing (Getting paid) don't need to get more and more complicated.

One more thought ...
There is another company, Microsoft, who had (arguably) a great software product at one point, but destroyed that potential because (in part) they employed the ideas of "change for the sake of change" and "any change must be for the benefit of the shareholders, not the users".
If you look at a modern Microsoft product, its mostly advertising, no real progress on key features, and many many features lost including stability and security. Anti-malware is almost unheard of in Mac and Linux, but mandatory for windows. UI speed is worse despite the fastest chips in history and huge amounts of available RAM, and local search is slower then ever, with "progress" bars that don't actually mean anything. This is where Xero is heading.

Do you remember Microsoft tried to get rid of the start menu? They claimed that their telemetry showed that "few people used the start menu"
In Invoicing, its not rocket science to understand that most users will create an invoice and email it. In "New" invoicing, emailing that invoice has been pushed from a dedicated button, to a link hidden in a submenu. This is Xero's "get rid of the start menu" moment, and shows how dedicated they are to enshitifying the product.
Microsoft's drive was to remove the start menu so that a full page "app picker" would be the standard way to start apps - because then, you have the real estate to show ads. That's what it was all about - enshitifying the experience , making it much worse for users, in return for a few cents of advertising revenue for shareholders of microsoft.

You need to note that in the FY25 Xero report, they (boldly, 56pt font) say "“WE CONTINUE TO DO WHAT WE SAID WE WOULD DO, AND WE’RE WELL POSITIONED TO CAPTURE THE SIGNIFICANT OPPORTUNITY AHEAD”

The "significant opportunity ahead" is gaining customers - growth at all costs, including destroying their reputation. Satisfying existing customers is an outright cost which requires good decisions, good UI, good planning, which Xero's current mgmt seems to not be capable of.

The only way existing customers (like us) are going to get any traction is either talking to potential customers and letting them know how much of a disaster this is, or making noise as a shareholder.
Any noise on this forum will get a response from only one group at Xero: the CS team, who insulate the managers from the unrest, and are excellent at "We are listening ..." statements.
Buy 1 share, attend ALL meetings, make noise.
If you purchase your sub via your accountant, let them know that you are looking to change from Xero.

Raising bugs in this forum used to be effective when Xero were small, growing, nimble. Now they are more like IBM - puppets on strings, and the users have no influence on the strings, only the shareholders

Please please please, just give us back the classic invoicing and stop all this unneccesary click click clicking we have to do with the new invoicing!!

Im guessing Xero are ignoring all our requests to bring back the classic invoicing.

Bring the Classic invoicing back, please. The new changes cause too much error and time waste.

The new invoicing features has created a big problem for our small business invoicing. It pre-fills columns with the a zero or 1.00 value which I HATE. Not all lines needs a pre-fill and dollar/quantity value. Please remove this option. Thanks
Faye
An example below

Make/model: TOYOTA HIACE (diesel)
Odometer: 116,214km 1.0000 0.0000 0.0000 - remove prefill

Labour 1.2000 130.0000 10% 156.0000

We are extremely frustrated with Xero's recent change to email branding, which now forces our invoices and communications to include the Xero logo. This change makes our company look unprofessional and cheap, as if we are using a third-party service rather than managing our own finances.

Branding is crucial for maintaining trust and credibility with our clients, and this decision undermines that. As a result, we are now reverting to manually sending invoices outside of Xero to maintain our professional image—adding unnecessary time and effort to our workflows.

We urge Xero to reconsider this approach and allow businesses to control their own branding in client communications. Please provide an option to remove Xero branding from emails.

Remember folks, each time you encounter a bug or something that is obviously broken, you need to lodge it as a ticket. We need to flood them with tickets so they cannot ignore it as easily as they can these comment sections.

Also, I've made it my personal pet goal to comment on every ad of theirs I see on Facebook and I encourage you all to do the same, in addition to posting reviews on sites such as Trustpilot.

We need to file complaints with our relative authorities, citing that they are charging for a service that has been removed and/or had capabilities reduced, they are causing un-compensated losses for our companies and, in certain jurisdictions, creating issues that may cause our businesses to run afowl of tax/revenue authorities by way of record and auditing requirements.

Don't forget that new invoice is also very slow loading.

The new system is not fit for purpose and needs to be scrapped.

The new invoicing has made my month end a nightmare! The new invoice takes so much time, when you type the item number/name it takes time to bring the right product and if you press tab quicker than the system you get a stupid pop up to create a new item, it wastes so much time.

The thicker lines are a pain, when you split your screen so you have Xero in one side and the invoices in the other, you can't see eveything propertly but even when using the whole screen it's awful to see these chunky lines.

The approve button is still at the top and hidden under Approve and email, it took me much more time to raise all the invoices for month end.

All the time we pointed out what was wrong with the new invoicing and apart to force the use, they didn't improve anything and they don't even reply to us here.

So frustrating! I will go to Trustpilot to write a review.

We use categories on our invoicing to assist with reporting on multiple divisions. These categories are set up in our Contacts and used to populate the field on each line item automatically in Classic Invoicing.

Unfortunately, this is no longer the case with New Invoicing, and I have just had to click into each category field on each line of a 40 line invoice to then select the category entry!

We have invoices that also need to have a project selected in a similar fashion.

It's just absurd that, in the new and "improved" invoicing system does not include a way to allocate the whole invoice to a category and/or project!

This approach, along with so many other issues previously documented in this discussion by so many, is not an acceptable invoicing process and has us seriously considering the merits of continuing to use Xero.

This garbage software is now marking invoices as both sent and unsent simultaneously. I just sent some invoices and history says they were unsent and sent with the exact same timestamp. What the **** is this? I can't even work out if my f***ing invoices are even sent now.

Please change back to classic new invoicing is horrible to use, clunky, the look makes creating invoices harder, it has gone back in time not to the future. change back