Enter your idea

Send all your xero emails from your own domain in just 2 mins. Watch demo : https://www.youtube.com/watch?v=MNsvdL-ppls (No need for multiple tools, relay systems, or complicated setup)

Contact : https://www.xeroemail.com.

We are having too many emails with Invoices and statements bounced due to SPF or DKIM - this really needs to be addressed

Been chatting with Ashkay in the background and tested his offering,

Seems to be a new product / service he has developed with his team and is still in testing / development phase (my opinion)

Pricing is not set yet

He mentioned to me that he is going to add auto statements, this alone would be worthwhile as Xero does not allow automatic statements

Currently there is no other option to use our own domain names to send emails, so if this is important (to me it is) I will use his service and work with him to get automatic statements working. It is good to know that a developer knows the API to get stuff working with Xero

The more people who use the service, the better the pricing will be

Hi all, chatting with him in the background regarding this, please wait out

Sorry Ashkay. This should be core functionality, not something that I have to pay £500 per year for

That is true Perry. However, we are where we are.

Nobody should have to pay for an add on to do something we’re already paying zero to do.

I would like to hear more about this.
richard at room101 dot co dot uk

As a web developer I am amazed this is not a feature that is part of Xero when many of your competitors do have this function in their software, as others have mentioned. This does and will continue to cause Xero customers headaches when invoices are blocked for looking like spam.

I like Xero in many ways but if this feature remains missing I may be forced to consider moving to another accounting platform.

bumping this as it's important

IT professional here.

What a load of rubbish. Leave the complex to those willing to do it, for everyone else they can use the current as the default.

What are others using? - time to move platforms.

First, it's not that complicated for them to implement. They're just not interested in doing it.

We're switching to Zoho books. It supports DKIM/SPF authentication, and also addresses two other big issues we have with Xero. The only reason it's taken us so long to do it is that we're a small company and moving 2 years worth of records over is a bit of a process. I'm hoping to get to it before the end of the year so we can ditch Xero. Zoho is slightly less expensive for us as well.

Yeah, this is sad and could truly be the end for a lot of customers using your service, including myself. I've been a customer for over a decade.

All of us are trying to get paid by our clients, and since Yahoo and Gmail made authentication a requirement early in 2024, we can't get paid if our emails end up in our clients spam folders.

I understand its complicated but putting the burden on us to notify our clients, and then have our clients pay an IT person to add the domain to their safe senders list is unprofessional and inconvenient.

Since this is closed we might as well start recommending some other services that are comparable to Xero. Anybody have any recommendations of where to move to?

Not sure why this is closed to vote?

This is something that needs not only be placed into your roadmap but should be prioritized high.

Please discuss the use of entri for help with dns entries.. (see: https://www.entri.com/products/connect ) which makes developing an internal product that requires customers to edit dns records.

Also, deliverability would be better with well setup subdomain (@inv.company.com).

I'm sorry but this just seems like a great way to advertise Xero.. but the fact is a lot of people that we may send invoices to may not know Xero and i don't want to educate them on what it is, and that "yes it is ok, the invoices are real"...

I am new to Xero, but I won't use the invoice system until this is updated.. and honestly, I may just switch.

@David Boshoff: their “solution” doesn’t work if all mail coming from post.xero.com has been blocked at the server level. The IT departments at two of our customers have done this. So it never even gets to the recipients inbox.

It's funny you say for spam control, as my invoices sent from Xero's email service are increasingly ending up in my customer's spam. The solution I received from Xero is to have my customers add the address to their safe-contacts list but getting new customers every day this solution is ridiculous.

I would like to see that Xero supports proper email aliasing. That way even though the email is coming from your server, it appears as though it came directly from me. SO many services are providing this as a standard feature.

Customers are not expected to keep an eye out for emails coming from mail accounts that don't make sense to them (e.g., messaging-service@post.xero.com). In this modern age, it looks like junk or a phishing scam (and corporate IT departments are training their employees to look out for suspicious and unknown emails). Unfortunately, invoicing emails are being trashed, filtered and ignored.

Thanks!

Can't believe they are not reconsidering this.

Please implement this feature! If a customer has a e-invoicing system, I can not register the Xero E-Mail address as a verified sender and need to sent the invoices manually by E-Mail again.

My organisation is uisng gmail server. My workaround is to create a Google group, add all the intended recipients to the group. The invoice is then sent to that Google group whereby all recipients in the group will get a copy of the invoice. This works for me.