Enter your idea

Nobody should have to pay extra for this. Sending invoices via email is a basic feature of the application, and something that should just work out of the box without having to work around it with a paid third party solution.

Thanks for that heads-up. After 5 years of trying, I gave up and now use https://www.xeroemail.com/ which is cheap and works perfectly to send out as our domain name. All invoices get through; we get paid more regularly and it has a very positive impact on cashflow and business growth. Akshay at Kalpvaig who make the connector provides awesome support if ever you need it. Again, thanks for your post and I reckon you nailed it on closing tickets. It's either that necessity or company incompetence/negligence to not close pathways for email fraud.

I've been commenting on this post (and others like it) since we switched to Xero about 3 years ago. This is our #1 priority. We recently had another issue that required some interaction with Xero Support, and I want to make a suggestion to all the people who are affected by this:

Xero does not care what's written on the Xero Ideas posts. When you contact their support people they will say "Great Idea, you should post that as a Xero Idea" -- which is where ideas go to die.

I recently had a problem with bank feeds, and found an effective way to get the problem resolved to my satisfaction: I opened a support thread and every single time I had the problem I was trying to get fixed, I sent them a message on that thread letting them know it was still broken. They kept coming back with boilerplate responses (AI?). They called me on the phone and gave me the same excuses. But I persisted and eventually it got fixed.

The support folks need to close out support tickets, and they are (it seems) mandated to respond. So post your SPF/DKIM request to support. Then keep doing it. Ask them to escalate it after a few days (escalate seems to be a magic word).

Squeaky wheel gets the grease. But if there's a concerted effort it may get greased faster.

FWIW, one of our clients has outright bounced all email coming from post.xero.com - which means the invoice we sent them last night was returned. I got a message from Xero that the invoice couldn't be delivered. I talked to the client's IT people and they will not lift the block on post.xero.com because they get a ton of phishing emails now, using that as the return address.

The current situation is unworkable and Xero needs to provide this simple, industry standard fix.

XERO is a joke and not serious about this, saying the same thing for 6 years. They are simply placating the issue.

Xero's marketing department are saying this: (encl.)

I just can't help thinking, if a small third party company can intergrate the email address solution so easily and simply (but at a cost of course) why can't Xero do it? Hello Xero!! Wake up.

This might be one of the worst things about Xero.

This is really important for us as the generic email address the letters come from is often rejected by clients email servers. This is not the first time this has happened, however, this time around there has been significantly more clients affected resulting in more work for us phoning clients who have not paid.

This is causing headaches and significant amount of downtime sorting out. Needs to be addressed ASAP

XPM - need ability to change email address that system emails are sent from e.g Tax payment letters

We have been caught for Terminal Tax letters where gmail has either filed client terminal tax letters to Junk or rejected them completely and now clients have overdue tax payments. This has created a lot of unnessary work for the team, clients phoned etc and the clients are unhappy as they have received penalties and interest.

We’ve successfully integrated with this( https://www.calcvat.uk ), and everything is now working perfectly. The developers were fantastic to work with, and the solution is simple, elegant, and effective. Return mail paths are functioning correctly, and no emails are being sent from the generic Xero addresses anymore. The pricing is reasonable for us, and clients who send hundreds of invoices each month are also integrating this solution. This issue with insecure email had been a frustration for years, and Xero’s lack of response made it even more challenging.

Hope this helps!

Alex

If this is not resolved I think you will see a decline of subscriptions, Please take note of your customers needs not your profit margins. A company the size of xero cannot be marked as spam,
imagine if every google search of your business came up at potential unsafe are you sure you want to proceed.

"That being the case, this is why we need Xero to climb down off the fence, and start writing some code....."

Exactly. Third party add-ons are NOT as solution. We pay $560/year for Xero and this is totally basic web service functionality. Nobody should have to rely on paid third party apps or browser extensions to make this work.

@David Nabarro

I presume that your Browser extension is not going to work with automated Invoice Reminders.

That being the case, this is why we need Xero to climb down off the fence, and start writing some code.....

After experiencing the same spam issues, I built SendIQ (https://sendiq.co), a simple browser extension that sends Xero documents from your actual company email with delivery, opens and click tracking.

It works directly within Xero's interface, requires no technical setup, and maintains all Xero functionality including payment links.

Currently in early access with a free trial if anyone wants to try it while we wait for Xero to implement this natively.

We integrated with https://www.xeroemail.com and it now works perfectly. The developers were great to deal with, it's simple and elegant, return mail paths are working and nothing now goes out from the generic xero email addresses. The pricing for us is good and for clients who send hundreds of invoices per month are also integrating. This had frustrated us for years and XERO constantly did not respond to a massive issue with insecure email.

Hope this helps.

David

Lack of mail authentication support (SPF/DKIM/DMARC) is significant enough for me to strongly recommend against Xero to anyone considering it.

We now use https://xeroemail.com and it integrates easily and works perfectly, where all mail goes out from our domain with replies coming back to our domain. The developer KALPVAIG has been awesome explaining everything and it is now in production with our first batch of email going out as we always wanted them to work and XERO never developed this ability in-house. It was deemed too costly and inconvenient to move away from XERO currently and the XEROEmail alternative was setup in 15 min. It's got our vote !

I'm just adding another alternative to Xero that supports custom domain emails for those that need it: Quickfile. So far, I've confirmed the following products support this feature

Sage
FreeAgent
Quickbooks
Quickfile
Zoho books

So there's at least five alternative options.

" and even if they DID, they would not know how to talk a client through REMOVING the address from the Spam list."

And that assume they can even do that. We have institutional clients (universities, schools, museums, libraries), where that can only be done by IT. If they've decided you're spam good luck getting them to change that. Especially when actual spammers have used post.xero.com to send phishing emails that purport to come from legitimate companies. I've received some of these myself.