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Xero Mail - Send as @company-name.com not message-service@post.xero.com

Ability to make an email sent from Xero appear as @company-name.com instead of message-service@post.xero.com, when users send an email to their client/customer.

Purpose: To provide more validity when sending communications from Xero out to clients/customers and avoid items ending up in Spam/Junk mail.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
not planned  ·  AdminHannah G (Admin, Xero) responded  · 

Hi everyone, thank you for your thoughts and feedback to the idea here. We understand the interest and rationale for why you’d like to be able to send from your own company address when sending items from Xero.
This capability is something our product teams have reviewed multiple times, however being transparent with you all the road to developing a feature of this kind is rather complex and requires extra steps outside of Xero for customers to enable, and possibly impact delivery and spam control through the process. For the time being, this is not something that we have planned to develop.
To confirm how this currently works, when you send emails from your Xero organisation, these are are sent from our email message service. If your customer replies using ‘Reply to’ from the email they’ve received, their reply will go to the ‘reply-to’ email address that has been set up in your email settings - You can check and edit this where needed following our help here.
We appreciate this is not the news you’d like around this but do want to be upfront with you all here to help you make the best decisions as needed for your businesses.

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  • Joelle Nebbe commented  ·   ·  Report

    Or at the very least Xero could configure their domain fully so that these emails do not fail current validation methods!

  • Akhil Changani commented  ·   ·  Report

    This is something I think should be done as the major email clients have started asking for domain authentication and I think it looks more professional for companies to send it from their custom domain rather than a .xero email address , also it would be good to have a reply to email address as the sales person sends the invoice but the query should go to the accounts team if any

  • Cheryl Microutsicos commented  ·   ·  Report

    Allow email from custom domain so emails to clients don't bounce. so email would come from accounting@xyzcorp. com instead of xero.com which gmail marks as suspicious. Yes i know you can tell customers to add to safe sender list, but they don't know how half the time and don't want to be bothered the other half. Other services do this, just need mail records for authenticating sending on our domain behalf. PLease implement this.

  • David Blackhurst commented  ·   ·  Report

    Why don't you simply give the option to relay email to those that need it. Just state that any issues with email delivery is not a Xero problem unless using the Xero system.

    We use Exclaimer email signatures, and not being able to relay through 365 means these do not get added to invoice emails. Our invoice emails have taken a step backwards now we are with Xero, and we moved from an old version of Sage...

  • Sebastian Naumann commented  ·   ·  Report

    So this is really needed ASAP. All my invoices are all going to SPAM. Is Xero going to reimburse for the addl. time spent?

  • Marcus - commented  ·   ·  Report

    Unbelievable this won't be supported. The spam coming from xero.com is shocking!

  • Jamie Gillespie commented  ·   ·  Report

    This really needs bumping up on the priority list. We're getting more and more reports of customers not receiving invoices due to the shared Xero domain being targeted by scammers. We really need to be able to use our own domains😧

  • Adam Livesey commented  ·   ·  Report

    This is not the first time someone has put this forward, there are many others who have raised this before and one I am following is from 2013

    Xero have said it has no intention of allowing this.

  • Dennis Seyersdahl commented  ·   ·  Report

    As an MSP that uses Xero one of my customers employees received several Online Crypto Purchase Invoices coming from Xero email accounts. He does not do Crypto for 1. Secondly these are phishing emails using messaging.service@post.xero.com.

    This is why we need our own ability to use our own domain to send out these messages.

    If Xero is going to take any responsibility and Liability for someone clicking on a bad link or paying for an unknown invoice, then keeps the domain as Xero. I will be happy to have the attorneys that received this fight this battle. It was a law firm that received several of these messages I attached so other users can see what they received.

    I appear "Bad Actors" are now trying to use Xero to fool people into paying for Crypto using Xero. Invoices. Xero either knows about this and is investigating the issue or no one has mentioned it to them and are unaware about this issue. I am assuming nothing is being said from Xero about this yet as they are investigating.

    Xero you can reach out to me directly if you need to. But if I start losing customers because of this I will take legal means to hold you accountable for all money's lost and future estimated costs.

  • Sam Lindsay commented  ·   ·  Report

    We have started seeing that emails are getting blocked as the "Display Name" doesn't match the email address of "message-service@post.xero.com".

    To stop this we created a custom address in Xero and set the "Display Name" to "message-service" and then the users real email as the Reply-To address.

    It's not ideal, but it seems to be helping for now.

  • Lee Forbister commented  ·   ·  Report

    This volume of rejected emails has risen to astronomical records recently. No matter what Xero can do, if it is incapable of sending invoices to our clients then it is no good for our business and will need to be changed irrespective of the problems that creates.

  • Mishka Francis commented  ·   ·  Report

    This is important and needs to be added.

    I am currently unable to use Xero to send invoices to clients - because they think it is junk mail and refuse to open it.

  • Tim Sneller commented  ·   ·  Report

    We need the ability to send email from our own domain to prevent spam. It is ridiculous that Xero cannot accept that companies want their invoices sent out from their own company domain.

    Furthermore, it is one thing for Xero to suggest asking a company IT dept to ensure that emails from post.xero.com are whitelisted, and quite another trying to talk private individuals, with limited computer knowledge, using dozens of different email clients, through doing the same thing.

    Closing the last thread where this was being requested was a cynical ploy from Xero to prevent discussion about an essential feature. This requirement, and discussion about it, is not going away.

  • Konstantin Ryabenko commented  ·   ·  Report

    Hi Adam,

    My review wasn't flagged flagged by them and is still displayed online. They shouldn't be able to block your review if you followed TrustPilot guidelines.

  • Adam Livesey commented  ·   ·  Report

    Xero then marks the review "flagged your review for containing harmful or illegal content."

  • Nathan Peacher commented  ·   ·  Report

    Surprised since the Google and Yahoo updates this hasn't become a top priority. Being able to utilize a branded sending domain or custom domain so it appears from your business is critical these days. I think the biggest thing holding this back is both platform limitations/resources required, and the fact that Xero would have to partner with a larger company already doing this right like Mailgun or Sendgrid. Consider this my vote for a more compliant email delivery option for invoices.

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