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Email Settings - Ability to have separate reply-to email address

Ability to have separate ‘Reply-to’ email addresses within the same Xero organisation.

Purpose: Users can easily change the email address that they’d like to use when sending email from Xero, rather than having to go through settings to change it.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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submitted  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.

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  • Ali Vinter commented  ·   ·  Report

    If a customer accepts, declines or comments on an online invoice or quote, a notification email is sent to the person that created it. However, if the customer replies to the invoice or quote email, this is sent to the reply to address only.
    How can I change this so that the reply goes to a general email address such as office@....co.uk rather than only coming back to me (the person who created it). The issue I have is that everyone in my office needs to see if my customer has responded, not just me (in case I am not here).

  • Brooke Oliver commented  ·   ·  Report

    we have multiple brands in our business and this feature is critical for us.
    Very unprofessional and confusing for the customer receiving invoices from our parent brand - need this feature sorted asap

  • Grant Clarke commented  ·   ·  Report

    I would like to have this issue escalated. I use Xero with multiple organisations, the issue has raised as more than one desk user is logging on / sending emails.
    I believe it is a basic request, probably surprised that it remains unresolved.

    Please seriously revisit this problem it is generating a lot of hassle internally

  • Grant Clarke commented  ·   ·  Report

    Emails generated by desk ie admin@, should be separate from accounts@.Currently it appears that organisation structure is one email. Especially is this useful when login user is using their personal email account ie bookkeeper. They represent a desk within the organisation and should be able to generate that desk email as reply to.
    Thanks for working on this one

  • Paula Ferguson commented  ·   ·  Report

    Not having the facility to use separate emails for invoices/statements (accounts@...), quotes/invoices (sales@...) and PO's (orders@...) is seriously hampering our business and preventing us from using Xero fully for quotes/invoices/POs.

  • Tanya Flintoff commented  ·   ·  Report

    Would also be helpful if payslips were able to have the organisations email. Presently the reply to email is the users personal email log in, if all the other sections of Xero (ie sales, remittances etc) can use the organisation email, why not payroll? Is this Xero just half finishing a job again?

  • Craig C commented  ·   ·  Report

    We like to send quotes from 'sales' and invoices and statements from 'accounts'. Since we started using Xero our work around is to send the quote emails from Xero email to our 'sales' mailbox and then forward from there, so its a bit of a fudge, too many clicks, different systems etc.

    It would be good to have the ability to select the sender address directly in Xero, rather than use our 'fudge' workaround.

  • Ryan Spershott commented  ·   ·  Report

    hey Xero

    when is this going to become a reality? it is clearly NB and would be incredibly useful to lots of users, myself included.
    Lets make it happen!

  • Nemanja Sinikovic commented  ·   ·  Report

    Needs to happen ASAP. Need to be able to send quotes from one email and receive accounts and bills to another.

  • Katie Guymer commented  ·   ·  Report

    Yes please. All our invoicing comes from our Accounts email but I need to send my Quotes correspondence from another.

  • Tom Willcocks commented  ·   ·  Report

    This feature would allow our sales staff to send Quotes using their individual email addresses (maintaining a neat chain of communication with the customer), whilst still allowing our central 'accounts' email address to be used for billing, statements etc. A no-brainer!

  • Ankur Burnwal commented  ·   ·  Report

    Yes, this feature is must and should be introduced ASAP.

  • Jill Darragh commented  ·   ·  Report

    This is absolutely a must-have feature and almost a dealbreaker if it's not integrated soon.

  • Sacha Williams commented  ·   ·  Report

    We converted three xero data files for three separate businesses into one file to use tracking. Only to discover we could not invoice from separate email addresses for each business. We now have to unwind everything and go back to the inconvenience and added cost of using three files. Not happy is an understatement.

  • Kristy Gillick commented  ·   ·  Report

    I need payslips sent from payroll@. Payroll queries are going to my logged in email address and not seen by our other team members on my days off (I'm part time) this is a huge issue as pay issues need to be corrected urgently.

  • Emma Rosenblatt (Accounts) commented  ·   ·  Report

    Not having this feature is starting to create a lot of issues for us as well...It is looking very unprofessional on our part as well.

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