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Contacts - Allow multiple addresses for a single contact record

Ability to create and save multiple addresses for a single contact record

Purpose: Allow customers to map customer & supplier details against a single contact record

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AdminKelly Munro (Community Manager, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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working on it  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback. 

As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future. 

We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on. 

One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this. Change to new invoicing is key to being able to enable us to build features like multiple address details. Between now and September our invoicing team are focused on prioritising the features from classic invoicing that need to be brought across to the new version. Multiple addresses is one of the key features they want to work towards but includes many steps. For example, we enabled it in the back end of contacts last year, but now need to be able to build it into our new invoicing solution. We will keep you updated here of any progression. 

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  • Accounts Admin commented  ·   ·  Report

    Hey Xero,

    This thread started in March 2012. this will be the 11th year. Xero would you have an explanation for such a delay on this??

  • Hendrik Jap commented  ·   ·  Report

    Hello XERO! Please make this possible by this quarter! This feature is very critical! There is an option to choose multiple addresses in Purchase but NOT in SALES. How come???

    I am looking forward to this feature very soon!!!

  • Peter Duggan commented  ·   ·  Report

    I agree, it’s ridiculous that this isn’t an option. Looking through google search results this has been requested for many years. What’s the hold up?

  • Peter Williams commented  ·   ·  Report

    Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.

    This subject has been talked about for a long time - when wiill we see some results?

  • Peter Williams commented  ·   ·  Report

    Have a customer with 60 site addresses - have to work outside Xero to keep customer accounts dept. happy.

    This subject has been talked about for a long time - when wiill we see some results?

  • Freya Pieroz commented  ·   ·  Report

    I've had to workaround this issue with separate contact cards for each site (and in some cases, for each project with a different person that invoices need to be marked attention to)... That then requires custom reports and statements.

  • Anne Norman commented  ·   ·  Report

    New user to Xero here (2 months) and, from coming from Reckon Accounts, I am less than impressed that this basic functionality is not available. Even open source packages such as GnuCash has the ability of Customer:Job functionality.

  • Yanik Tremblay commented  ·   ·  Report

    Good morning XERO,

    Could we have an ETA for this request. It appears to be a feature that has been asked for years.

    In resume: Providing us with the capacity of entering multiple addresses per ORG with also the possibility to put 1 person responsible per addresses.

    This use case is a reality with many businesses.

    We really need this feature.

    Thank you for

  • Henrik Maier commented  ·   ·  Report

    Again I like to voice my frustration about Xero's present "simple" address management. We just prepared a quote to a client and client requested on the quote the address to be for branch B. So we had to change the client's address to address B and then issue the quote.

    What I did not expect is that this procedure also changes the address on all former and accepted quotes to this client. Quotes are important contractual and legal document forming part of the purchase contract and once a quote is accepted it should never change. At least not unintentionally.

  • Joanne Hill commented  ·   ·  Report

    YES! We so need to do this. Xero contacts is fine when your client is an individual with two residential addresses but when your main client is a corporate and your dealing with various staff or departments, there are very limited fields to use. I've just tried to add the details (mobile, email and title) of an accounts person at a building company that we work with, and 1) I can't enter all these fields "Their Title", and 2), I already have 5 contacts under the client and can't add any more. This happens all the time, and we are a small business.

  • Christine Carsboult commented  ·   ·  Report

    This is really needed for our business. With multiple suppliers delivering to multiple sites and delivery instructions required on each. At the moment we have to type each one individually - very time consuming

  • Nino Driussi commented  ·   ·  Report

    We will not jump on-board till this issue is addressed

  • Kaja Koort commented  ·   ·  Report

    It seems this Product Idea was created in 2012 - 10 years ago! Is this idea ever going to be a reality? Something that seems so essential Xero is missing. Quite disappointing.

  • Mike Schwede commented  ·   ·  Report

    A classic important detail: Most of our customers have a contract address which is different to the invoice address. So this is really needed.

  • Gina Klimasauskaite commented  ·   ·  Report

    Now waiting over 3 years for this update, clients cannot believe that old basic systems had this functionality but Xero platform not even getting close to looking into this matter in UK

  • Jill Fechner commented  ·   ·  Report

    The ability to change the primary contact without re-entering it would also be appreciated. Contacts change all the time, I should be able to mark another contact as primary which unchecks the existing primary person.

  • Margie Adams commented  ·   ·  Report

    I'm in agreement that I would like to see the delivery address as part of the invoice rather than at the contact level - to be filled in for each shipment, stays with the invoice. (Like Quickbooks). The contact could have a default delivery address, and possibly a drop-down menu on the invoice creation for using "default", or existing additional delivery addresses, or "create new". And then have that delivery address visible on the invoice. Awaiting anxiously.

  • Benjamin Patton commented  ·   ·  Report

    Hello Everyone ,

    As far as i can see nothing has been done for this to be actioned.
    Xero team please correct me if I am wrong.

    In my frustrations with this i have been following closely what changes have been made and in my opinion the only changes that have been made are for the Accounting / Tax side of the software.

    As many of you will probably agree we moved from a competitor (that did allow multiple delivery addresses) on the advise of our Accountants ...

    Therefor all i can suggest is what i am doing and putting pressure back on my Accountants to send requests to Xero to get this changed or at least a seriously high priority on this matter.

    Ben

  • Chris Rogers commented  ·   ·  Report

    Where did you hear that's it's being implemented? It would be great news if it is.

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