Enter your idea

+1 for Graham's post(and most others actually ;-) )

Completely agree with Kim and William on this one - the deafening silence from Xero is shocking. I note that after a few adverse comments on another issue (Show contacts on one page) the thread was "closed" recently - Xero said contributors were going off topic.... so I suspect the same will happen to this one shortly too. The new CEO (Sukhinder Singh Cassidy) promised more openness but when I wrote to her, I received a message back from her "team" (the people I was complaining about) repeating the same old platitudes, before presumably sending my comments to the recycling bin.
This feature (multiple delivery addresses) already exists as a feature on the Purchase Order screen, so it can't be difficult to implement, I am therefore left with no other option but to conclude that Xero don't want to do it for some reason and are not being honest in their (2) replies? Perhaps they are looking at a "cost v benefit" analysis that tells them they won't lose too many clients by not doing anything so it won't affect their bottom line too much - or am I being too cynical? Either way, I won't be recommending Xero to anyone until the situation changes for the better and as soon as practical will be moving to another platform with better customer service.
Sukhinder needs to get across this - I don't think they realise how angry their clients are about being fobbed off, patronised and ignored in this way.

Hi Kim,

Well the thread started in 2022 and I believe there have been 2 updates from Xero staff since.

What you may not be aware of is the fact there used to be another system for ideas and reporting issues - that was "wiped" (sorry archived) due to the 3 or 4+ years of comments and ideas that were never actioned.

So in short - don't hold your breath.

I honestly believe a very high proportion of users (30% +) are seriously just waiting for a better online option that has the features of Xero - but actually cares about their paying customers.

Is there any update on how long this will take?

We have a serious delay in one of our big clients supporting xero currently due to this nog being a functionality yet.

If there is no timeframe please assist in providing a supporting app that integrates with xero in order for us to continue the setups work with the additional app then implement this on xero when the functionality becomes live.

This is serious and critical delays.

Please make is possible for us to be able to add more information to the invoice for example under the customers name and address to add extra information to be able to add clients NDIS number. It would greatly benefit the app. I am considering swapping to somewhere else where I am able to do that.
Thank you and I hope you make recommendation come to ligh

This is an example of a platform development/services company that, up until recently, had the same issue as Xero does with regards to a lack of updates on most requested features like this one.

Seriously, I've reached a juncture that - without this feature - I'm going to need to migrate to a different platform.

An update, even if progress has been slow, is better than the radio silence we're been subjected to. And the great part? It'd be super easy to make happen with how engaged you are on your Twitter profile, and doesn't need massive capital or a budget to make happen.

You could say it'd cost you $0.00 to, ultimately, do right on your user base.

Images Source: https://twitter.com/TruffleVIP/status/1686151863346028544

Please remember to bring this up with Xero on Twitter and reference this thread when you do. I'm sure they appreciate the reminders

Kelly, is there even a team working on upgrades or is it just Spin? I suspect there’s no funding for IT development. Xero is about profits, not improvements. If I’m wrong, tell your CEO to prove it.

This is an absolute requirement for running any business with B2B sales. It is laughable that Xero has waited more than a decade to implement this.

Hi Kelly, please can you give us a rough of idea of how much longer we will have to wait for this?

As a work around we set up our client with fourteen different delivery addresses for the fourteen different branches that we supply - they are now asking us to send them one statement. Really, really need this to happen ...

I gave up waiting. Me and my ~70 sets of client books will be maintained in other software. What a waste of my time even investigating Xero.

Is there a progress report? My growing business now has a national client with 26 branches and now I find that Xero doesn't have a workable solution for parent & child sales accounts? Would have thought that it would have been a high priorty for Xero as those of us at the operational end of our businesses find this a critical and fundamental gap in Xero. But I see some have been waiting 10 years for the solution. Can only mean that the boffins either don't see the problem, or the solution? Hopefully I am wrong and Xero can commit to a "go live" date?

Hi, Jumping on this post because I expected multiple delivery address' to be quite a basic function. Please can we have an update on this. I would really like to stick with Xero but we all REALLY REALLY need this function!

@Becky Jayne - stick with MYOB ......

Any update? Ive convinced my new employer to switch over from MYOB. Im feeling we will have to stick with MYOB if this isnt available this month.

Hi Kelly, it seems you last posted on this subject in March 2023, are there any updates on how this is progressing?

When multiple users including remote bookkeepers use Xero, its critical to have separate desk emails to use, considering one is doing purchasing another doing sales, another accounts desk.
please expedite this request - from a user its embarrassingly non-compliant.

Reading over these comments is laughable. How is adding an extra contact field taking months and months. Xero could easily be the number one option in the accounting software space, but missing some very basic options holds it back. Such a shame.

Reading Michelle Flynn's comments below fills me with anger. OMG. Such a simple yet essential feature is not being implement and clients are simply ignored.
We are going back to MYOB come 1 July 2023. I've had enough!

And Kelly Monroe - Xero Community Manager - how about giving us an implementation date?