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Please add this feature! The issues created from not having this feature are mind numbing.

Below comments are expressing their desperation for this feature and we have had no response since November ??? Our businesses are struggling because of the lack of well thought out updates from XERO. Honestly, a lot the new features feel like a waste of time because the lack of usability. For example, the new note section in contacts was almost a waste of time. You can't add multiple notes just one big paragraph, the aren't time stamped, the user's name who uploaded the note is not recorded, pop-ups aren't even a thing so the only time you see the note is by going all the way into the contact which is ridiculous because you basically never visit a contact unless updating details or making a new one.

100% this should be a feature. I have been asking for this for years! Years ago on Sage (desktop), this was an easy switch on / switch off flag button. Countless errors occur when clients pay invoices from PDF Aged Payables report and forget that there is a dispute on some, then pay them by mistake.

It's a bookkeeper's nightmare then to unpick the payments made, what the real overdue invoices are and remember what the originally disputed invoices were......I am having to export Aged Payables report to csv/excel, reformatting the cells to highlight which ones are disputed but I have to refer to my other spreadsheet (the log of disputed invoices) to remember which ones I need to highlight in the new report BEFORE I send it to my client. Seriously time consuming and it really doesn't have to be. Please please please, make this a priority on the next roll out of updates - I beg you! Thank you.

Bills should be able to be entered and marked as "on hold".
You need them in there, as they will have to be paid at some point and for true reporting, but you'd like to hold off on payment for some reason.

this would be a great thing to have rather than haveing to keep manual records of disputes.

Not adding such a simple feature, makes what should be a simple task into a manual one that relies on someone's memory. This creates internal errors and suppliers to be paid what they shouldn't. Come Xero, you can change the entire way we create reports into a very complex one, yet you can add this?

This is critical, I have been waiting for years for this. Come Xero.......... Do Better

I have been waiting for years for this feature. Come On Xero........ Do Better

As a major accounting package, I'm very surprised Xero doesn't have this feature - really needs to be addressed ASAP

We work with a lot of customers building new homes and when this happens we sometimes have to keep changing dates to keep the Invoice on hold and it doesn't come up in our overdue reports. If we could put the inv on hold it would be so much easier.
Would be good to be able to take progress payments and percentage of invoice without generating multiple invoice for the same job.

This would also be great for purchase ledger.

This is critical for a business. Due to the lack of a flag I have made the decision not to post the disputed supplier invoices, just to make sure it doesn't get paid accidentally. How is that right? This should be a standard function for any accountancy software. Come on Xero, sort this out!

I echo everyone's comments and want to see this as a function on Xero.

I oversee Sales invoicing for our organisation and not being able to clearly flag an invoice as being in dispute/on hold is extremely frustrating.

Our reminders are sent out to all customers with outstanding invoices (unless something has changed you either have to have reminders on for all customers or no customers at all). This means customers who dispute an invoice at the early stage get reminders to pay. This would be OK if these reminders clearly stated on them that the invoice is in dispute/on hold, but they do not.

Also once a payment deadline is missed for a disputed/on hold invoice the amount owing gets added to the Overdue Invoices on the dashboard. This in itself in not necessarily an issue but, like with the aged receivables report, there no way of seeing clearly how much is a result of disputed invoices and the reasons. As already mentioned doing this in notes is just not viable and very time consuming having to go into each individual invoice to see if its status.

It would be a simple fix and I just don't understand Xero's resistance to adding this feature. The whole point of the ideas forum is surely to listen to user feedback and use it to improve the functionality of the software?

Hi helen

Fully agree.

For us we set the due date about 3-4 years in the future, we select invoices for payment by the due date. This way you can continue to get alerts for duplicates.
You do have to remember to reset the due date once issue resolved.
Not sure why we have to think of work arounds for a standard accounting feature.
Neil

Don't know why you wouldn't want to do this. We have so many invoices that we dispute with suppliers its sometimes hard to keep a track of what not to pay. Currently we are physically writing HOLD against the invoice number, but this doesn't help with duplicating invoice entry as no error is flagged because the invoice references are different.

Xero is supposed to be an all-in-one package for our clients but ends up requiring additional software or running spreadsheets to keep on top of things like this. Adding this as a note on an invoice or bill isn't helpful if we are trying to keep track of them.

I am so confused by your response to this Kelly Munro, I feel like we have all made it pretty clear we want to be able to do the exact same thing for sales invoices as we do bills. If we don't like the look of something on a bill we have received and it is currently being renegotiated and for some reason someone may in the end refuse payment all together, from an accounts payable point of view they must be aware that the bill is not to be paid for until the issue is resolved. Flagging the bill would allow for clear and consistent communication for this situation.

This idea already has 136 votes and barely anyone votes or knows you can vote here plus there are two pages of comments on this page plus more on the original idea posted.

would be useful on the PL side too - query by account and by individual invoice/credit....

We would like a dispute button to which is available in Sage (or the option to add a Query field)

This is far more important to me than the changes to the layout or look which worked perfectly ok before.

Would you please stop the direct debit £88.80 rom my account on a regular. I am getting hold of your customer service. I'm hoping you will do understand. Thank you

Regards
Teddy tamba Kamanda