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Kelly, that's a rubbish response. I suggest Xero start listening and acting on customer requests, otherwise you might find them moving to alternative providers of which there are many. Just a thought!

Being able to include credit notes in a batch payment is crucial for me. My team is having to explain to vendors multiple times a week about the credit notes.. Having it included would completely clear up this time swallowing issue.

love Xero but please, we do need simple ability to include credit notes in batch payments, not against individual invoice. The programming is there for bills to pay, it's just a negative bill, why is it so hard?

Its a feature I really miss from Sage. We have a customer that has high volume but low value invoices. Applying a payment from them takes quite a bit of time, it used to take less than a minute in Sage.

This feature is crucial for accurate payment allocation. When you pay a supplier monthly and have a statement with over 100 invoices/credits you want to be able to work down the statement and allocate the invoices and credits to get the same balance due once everything has been selected. A lot of our suppliers like you to send a payment remittance too before the end of the month, and if credit notes havent been selected as part of the payment, the remittance doesnt agree with the allocation of Invoices & Credits. Ive used a few accounting systems, and this is the only one where this isnt possible. I have a client who is considering Xero, but for this reason, i will be recommending they dont move over because it will be too messy and complicated for them to allocate month end payments.
PLEASE IMPLEMENT THIS FEATURE ASAP

Xero does not allow supplier prepayments to be included in batch payments. When added as a prepayment under spend money, the prepayment shows under bills awaiting payment, but the prepayment cannot be added to a batch payment, the tick box is greyed out. For companies that regularly pay suppliers in advance, the ability to include prepayments in batch payments would be useful.

Following on from the many responses below. As a retail company we are running two large Xero accounts, were we are received 1000s up 1000s of invoices and hundreds of credits each month. Individually applying each credit note either to a random invoices are marking it as taken each pay run consumes so many man hours. Add to that is such a monotonous and drawn out process you can easily make mistakes. Please make this a priority to implement the ability to pay a credit along with invoices. It feels like it should be such a simple thing to implement?

Expected, but still disappointing Xero.
One wonders what other "important changes needed in product" are .... Stuffing up AP in the same way as you stuffed up AR with New Invoicing?

i agree with andrew, a credit note is just a negative invoice
therefore why cant we import them and why can they not be added to the batch

there must be a major design flaw in xero, that they built it then somebody said what about credits, and they went Oh SH&T we better tag something on

shame on you xero

Xero is so busy dumbing down their product, that it actually becomes useless accounting software.
Don't start me on their "multi currency" product. Its a joke.

Timely, just as I'm about to pay the suppliers for the month and waste my time allocating credits to random invoices so I can do a batch payment 😡 what a joke. This is a critical accounting feature, sort your priorities out Xero!!

Well this was an expected response!!
Maybe if a little less money was invested into making already functional areas of the programme substandard (lets not get onto a rant about the new invoicing!) then this wouldn't actually be a drama to arrange.
Remittances are all but useless! I guess with the credit notes being part of the reconcilliation process you could wait until the next day when transaction has been pulled through from the bank, reconcile with the incorrect date, then raise a remittance from there? Far from perfect and I am so fed up of trying to find work arounds for a so called accounts package that can't provide the simplest of functions!
Thankfully unlike Kelly has suggested in other responses I have no issue with changes and the only improvement change I can see right now is considering another package - Sage are proving to be incredibly helpful and whilst they were always behind on cloud accounting they appear to have really upped their game!
Inflated costs for a worse product - no thank you!

XERO Product Development team must have a KPI of how many customers they drive away because of them! If so they will be doing very well to meeting there KPI.

Don't blame you Shev. Also have a look at Infusion Business Software if you are in NZ or Australia.

I can't believe this still hasn't been implemented. Remittances are always being queried as underpayments because they can't be included in the batch process.

Seriously might go back to Sage at this rate!

Andrew, you should be running the Product Development Team or perhaps organising a training session for them.

Certainly, there current manager is well sub-par!

Xero team, you could fix this quickly by allowing a negative value on an invoice.
Then a credit can be processed as a negative value invoice - allowing perfectly acceptable batch payments.
Or you could allow a negative invoice to be called a something a little more normal, like perhaps 'a credit'.
Allowing negative value invoices (aka credits... shhhhh.) would take a fairly short time. If you made this an option that had to be manually turned on in settings, it might take a bit longer... maybe 30 days and 180 cups of coffee.

Yet another great reason to look for a proper accounting package. If we just wanted a cashbook, we would have purchased a cashbook!

Why have batch payments at all, if you cannot use them to their fullest, ie applying credits as well? There is no point in having my suppliers Invoices synced with Xero if I cannot pay them in one batch, with credits applied!

This would be a great feature and save a lot of time. Especially when the credit notes do not apply to any of the outstanding invoices.

It seems to a complete waste of time logging these ideas, for example, the idea for the ability to include supplier credit notes within a supplier payment (a basic requirement) has been on this board since 2020 and has 680 votes, yet not one response from Xero.

Xero, can you comment on why this is being ignored, or will you just ignore this? If you keep ignoring your customers you are going to lose them. I suggest you spend less on TV adverts and more on software development.