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The other issue is now Xero have rolled out this ‘super duper’ batch payment feature where you can pay all suppliers in one go and their physical payments, it doesn’t work if the supplier has a credit note. You have to go through and allocate every credit note first.

But hey ho, what do we all know?! AI q&a is clearly more important and changing the invoicing system for something not fit for purpose.

I have been waiting for this to happen since starting with Xero in 2020. All other accounting systems have this enabled. For our company not being able to include Credit notes in a payment run and having to take each one separately can add valuable time to what should be a quick and easy execution of allocating and making payments. This is in my opinion a critical service.

We need this feature. It would save so many hours. It is crucial for our business.

Just thought I would share with others on here, the other way of taking credits that we have to do, because allocating the credit to random invoices and how that appears on the remittance has caused us lots of issues with suppliers, also sometimes we get a massive credit and are unable to allocate it to a single invoice. Applying it to several is messy and confusing for the suppliers.

1. On Bill payments we runs the batch we want to pay and export that to Excel. When you do this we some times find that in this process invoices or credits can be duplicated so you need to check. When we have our batch of invoices and credits, we edit/delete columns we don't need and make this our remittance. Pay off all the invoices as normal in that batch leaving the credits.

2. Credits, From the remit, I go to each credit individually as you would if allocating the credit, but instead of allocating the credit to an in invoice, we pay the credit off in the "Make a Payment" section underneath the credit detail. We complete the 4 fields, "Amount Paid", "Date" , "Paid From" and "Reference", this pays the credit off and then becomes available to allocate to one the payment has been made.

3. Pay all the credits in this manner using the same reference for each one and the batch payment of the invoices. When allocating the payment search the Ref you used in "Find and Match" making sure you have "show received items" ticked. This will then bring up all your credits paid and the batch invoices too. Select all of these and that should match your payment.

We have to do this for a big suppliers as allocating 30-50 credit notes to random invoices does not work with the remittance and ends up causing issues. The Excel sheet becomes the remit for them to work from.

I wouldn't say this saves time. But if you are dealing with bigger batches of invoices and credits, it may be better if you are find your suppliers are having issues. Its a work round I wish we did not need.

This has to be a critical implementation, our business works in retail and deal with a huge amount of credit notes. For some off our suppliers 40/50 a month and it takes so much time to either apply the credits to an invoice (which is confusing for the supplier on the remit) or to individually take each invoice and apply it to the payment after. Honestly its the worst aspect of Xero, any other accounts software i have used you could pay Credits and Invoices in the same batch. If you are aiming to keep scaling Xero up for bigger businesses this has to be a key change and as it is it probably works fine for self employed or small businesses, who dont handle the volume of invoices and credits of larger businesses. I cant stress how much time we spend dealing with credits when it comes to making payments!

Xero support - please listen and fix. Any other accounting program has this ability as they understand credits can come after.

Fully support this idea!

In my business I often receive a credit note well after I have paid the invoice it relates to. I then have to apply the credit to a current invoice, which reduces its amount to be paid, and does not therefore match the supplier's statement details. Wonky accounting!

It should stay as a negative on the supplier account and be selected in the Batch Payment stage.

Would be great to see this developed. Many thanks.

Yes, the allocation of each credit is very time consuming. Batch allocations would be much simplier

I am aware that Xero resolves the users issues based on the number of votes they got for a particular request and their needs, recently i saw a article that says xero made some updates about allowing bulk voiding of bills/credits (got votes 107 only) , this case was sitting here since May 18, 2023 with 619 votes - don't you think it is essential and needed to be resolved by now ? as of yet no one from Xero even started working on this, very disappointing
Please do look into this request as we are having a really hard time to apply each single credit notes against the bill and then make the payments , if we have 150 credits every week to process it takes forever to apply it against a random Invoice first and then make the payment.

Fail to understand exactly the inability to do this, was searching to understand why this was not working for me, reassuring to find professional users having same problem.

Xero claim to be good for construction businesses, but product is focused to much on sales invoicing not purchasing, if we build a house we might have a thousand plus purchase invoices and one sales invoice

Yes a great idea which would help so much. So good that XERO will ignore it as they normally do.

Apparently 582 supporters is just t few to get a change made!

I've read several comments on this from other users - I concur

This would make things so much easer.

With 569 supporters this seems to be needed sooner than New Invoicing.

Come on XERO help your users remain loyal and implement this

Having just moved over from SAGE this is the one major downfall - I have a supplier that produces over 250 invoices a month with credit notes and it is just a nightmare. It doesn't make any sense to me why the system cannot add up and take away - this is a pretty basic issue that needs to be sorted. Please Please Please can you change this - I think from all the comments it is a pretty critical and basic requirement. Thank you.

If XERO was so wonderful as the advert states, why is simple basic functions being ignored

Question for you all - is there another program like Xero, that does handle allocating credits in a supplier payment? Maybe we look at moving over to that one?

Totally agree with this. Remittances are incorrect and investigations take longer looking back when you have to allocate credit notes to random invoices.

This has been a big issue from the start and it is critical. It's crazy that the credit has to be applied to random invoice(s) before payments can be made. This makes Remittance advice incorrect, and you have to manually type an explanation before sending remittance advices out. The credits are easy to miss when you're doing batch payments, if you don't know they are there. Please Xero, this can't be that hard to fix and your competitors win hands down on this issue.

Perhaps someone should lodge an "IDEA" that Xero should start responding to user requests for improvements rather than just occasionally issuing a "WE ARE LOOKING AT YOUR SUGGESTION BUT DO NOT REALLY CARE ABOUT USER SUGGESTIONS" response.

It is all very condescending, really.

Another option may be to raise the lack of response to user requests at the XERO AGM under general Business (if you have shares in them). They are very aware of their image and this may start something.

Adrian - try messaging them on X ...... I think we should all bombard them on there as they clearly take no notice of these boards