Enter your idea

Having just moved over from SAGE this is the one major downfall - I have a supplier that produces over 250 invoices a month with credit notes and it is just a nightmare. It doesn't make any sense to me why the system cannot add up and take away - this is a pretty basic issue that needs to be sorted. Please Please Please can you change this - I think from all the comments it is a pretty critical and basic requirement. Thank you.

If XERO was so wonderful as the advert states, why is simple basic functions being ignored

Question for you all - is there another program like Xero, that does handle allocating credits in a supplier payment? Maybe we look at moving over to that one?

Totally agree with this. Remittances are incorrect and investigations take longer looking back when you have to allocate credit notes to random invoices.

This has been a big issue from the start and it is critical. It's crazy that the credit has to be applied to random invoice(s) before payments can be made. This makes Remittance advice incorrect, and you have to manually type an explanation before sending remittance advices out. The credits are easy to miss when you're doing batch payments, if you don't know they are there. Please Xero, this can't be that hard to fix and your competitors win hands down on this issue.

Perhaps someone should lodge an "IDEA" that Xero should start responding to user requests for improvements rather than just occasionally issuing a "WE ARE LOOKING AT YOUR SUGGESTION BUT DO NOT REALLY CARE ABOUT USER SUGGESTIONS" response.

It is all very condescending, really.

Another option may be to raise the lack of response to user requests at the XERO AGM under general Business (if you have shares in them). They are very aware of their image and this may start something.

Adrian - try messaging them on X ...... I think we should all bombard them on there as they clearly take no notice of these boards

Xero developers, can you please advise if you are going to implement this in the near future, if not I will have to consider moving to Sage, as I'm sure a lot of other users will.

Janie - I know - feels like total and utter disrespect for their users. They seem to take no notice of these boards / ideas AT ALL which in reality are what I consider basic accounting software needs - these are not wants! I have taken to commenting on social media when I see a post from them - we all need to take to X, Facebook etc and bombard their sites with our comments - maybe then they'll take notice ?

agreed

Is everyone who comments also voting for this? Just to get Xero to take some notice, I cannot believe they don't even acknowledge all the issues people are having. Even a comment to say they are looking into it would be a start. Very frustrating to say the least. This is a fundamental part of an allocation procedure. I have never come across this before where you have to chose a totally unrelated invoice to allocate a credit to before you have to then go back to the allocation screen to complete your payment. Also it shows on the remittance advice incorrectly by showing the invoice value less the credit note allocated against it that doesn't even relate to it. Credits are often issued for other reasons and not always relating to a specific invoice. It's more than annoying when entering invoices that Xero keeps asking if you want to allocate a credit note! PLEASE SORT IT OUT!!

researchoperations@xero.com this is the email address to send 'ideas' to apparently...

New invoicing is awful Im not using it . I have also asked for a fuel levy to be added at the bottom of the invoice , Im wasting my breath.

Agreed, We have been asking for the same basic functionality since I joined in 2016 and all we get is higher prices for things we don't want, like the new invoicing. I refuse to use it, it is dreadful, definitely not an improvement and certainly not worth the increase in price.

To be honest these suggestions on this board are a total waste of time - Xero really don't seem to take any notice of what their users actually WANT. As Alison a said about the new invoicing it is awful - really not sure what users Xero are using for testing - if any!

Add to this - the "improvements" that Xero HAS made to its' product that make it less user friendly. Check out the new invoicing - looks like something out of the dark ages, and takes twice as many mouse clicks to achieve the result you require. Improvements? I don't think so.

The lack of this basic functionality is beyond time consuming and aggravating. One of many things that makes it seem like Xero doesn't care about its customers, or about improving its product, and makes me consider moving to a different platform which would be no minor undertaking for us.

I get Xero popping up on my news feed on facebook and often comment on there about the ever growing list of limitations in Xero! And such basic stuff ..... This, no customer payment days report, no supplier statements, no supplier credit limits, inability to flag invoices as in dispute / do not pay ...... The list goes on ..... And Xero dont respond on these boards, never seem to progress any of these "ideas" (that are basic accounting software requirements to me!) I question why we continue to use this software ......

I have sent this to the Country Manager of USA. Hopefully this might get some traction

Perhaps we all need to post on social media since we're being ignored in here?!