Hi everyone, appreciate your continued feedback on new invoicing. As mentioned in my last update we've now added a new Xero Central page for new invoicing.
Along with updates to individual ideas on Xero Product Ideas, this page will become the single source of truth for key feature rollouts including:
- what’s available in new invoicing right now,
- timelines for features and enhancements going live in new invoicing, as well as
- a comparison table between the classic and newer versions of invoicing.
We'll be updating this page regularly.
Relating to some of the more recent feedback there are some existing ideas that may also be of particular interest that you can join, like the ability to see the email the invoice was sent to in the history, or being able to see a timestamp, and reducing clicks and steps.
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Nicky Brewer commented
New invoicing is a step backwards. I am unable to put attachment to the side and view as before. Also unable to upload it without putting in contact. This is ridiculous as I need to upload and who the contact is!
Absolutely dreading the new invoice rollout as will not be workable. -
Anthony Gyemi commented
The whole point is to make invoicing easier, quicker, clearer and ultimately save customers money. The New Invoicing does not do these because:
1. Does not retain Client and Reference when copying invoices. This makes more work to have to enter this information each time when I did not have to to this before.
2. Commands are hidden instead of obvious. Previously green default buttons told you visually and clearly what stage you were at (ie. Green APPROVE button means you are in the process of making an invoice. Green MAKE PAYMENT button means you have already approved this invoice and it has not been paid.). There is no ambiguity if you look away to make a call and come back. You clearly see what you were doing.
3. Commands are easy to find and access, and their location makes sense in Classic Invoicing. New Invoicing hides many commands such as Copy, Copy To in sub menus normally thought of for functions unrelated to the immediate task of making an invoice. The Invoice commands should be available and visible on the invoice screen. -
Craig Byron commented
New invoicing, going the same way as the new reports and new coke. An unnecessary change that appears to only have been made to drive customers away and make the product worse not better. And of course someone has to pay for all this, so up the subsription fees go. There has to be a breaking point where you destroy the product enough to drive customers away for good, for the life of me I can't understand why you are **** bent on trying to get there as quickly as possible.
There are a bunch of great ideas you could be doing, instead you are solely foucssed on wrecking all the good bits of the software. It's at the point where I can no longer in good conscience tell people Xero is the go to product, it's just not anywhere near what it was.
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Chris Curlett commented
I so agree with you Kim.
It would be better if they put the effort into some of the suggestions by users with 100's of supporters. The problem is this would be constructive.
Perhaps it is a case of break what is working rather than fix what is not.
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Wendy Evans commented
Why do you feel the need to change what works perfectly well? The classic invoicing system DID NOT need an update, the new invoicing is time consuming and a backward step,and going by the feedback is not popular. If you dont listen to the feedback and action it why ask for it. Keep it like it was.
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mandy roulstone commented
We have tried to use new invoicing and are struggling, so carrying on with classic until we have to. Often if we have 2 items on the invoice the 2nd item goes to the wrong code and then it wont let us edit this. It has more steps than the current version and things arent so obvious - hidden away in menus
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Jo Story commented
We have reluctantly switched to the new invoicing. We use jobs when invoicing. When I open an invoice previously raised the job column doesn't appear. The only way I can see the job is by editing the invoice. If we are forced to use this invoice can you at least rectify its faults. Namely jobs displayed on the invoice and Xero to Xero networking.
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Rachel Oakley commented
The new version is so much more time consuming. I would not recommend xero to anyone at the moment, as the ease of use has just gone.
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Accounts Admin commented
Paul Rosser et al. The point that is being missed here is, there is nothing wrong with the current version. It's not broken...no need to fix it.
The other interesting thing is that you can only give a thumbs up to a post by Xero. Put a thumbs down there and lets see how many click you get.Frankly, I am now tired of seeing my email box fill up with comments from Xero customers all over the world that DO NOT like the changes. I'm reading them but I fear Xero is NOT, if they were, they would have already deleted the new invoicing.
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Paul Rosser commented
As a follow-up to my last comment, to maybe further explain how I managed to get to speak to a support supervisor and, therefore get the screen share session where you can show them how you use xero and then can show how it currently works in classic compared to not working in new.
Once you raise a support case, you then have a case where you can then give them feedback, or as I did copy and paste my comment about the new fault I found into the support case thread, and that got the response that they had escalated it to a support specialist. During the session, she was checking it against the list they have and what status that was at currently being worked on or to get working on or to add to the list.
As proof that they are working on things, they have already addressed the oft reported Invoice address missing problem.
If you want to be productive, give them all the info you can by getting screen share sessions with support specialists via the above method and continue posting the faults to the community forum.
Just posting comments that they haven't fixed things yesterday will just get you angrier without helping them or us get it resolved.
Yes, their handling of this has been dumb and no doubt they will lose subscribers which still might include the group of companies I work for if the functionality isn't sorted before their cutoff date. -
Accounts Admin commented
Clearly Xero are not listening! The occasional answer that they do provide always suggest that it "will be done" and we users "have no choice".
Here is a novel idea, keep both versions and allow the user to select the one that be suits their needs, within 3 months Xero will only need to maintain one interface as users will not migrate to the new version.
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Benjamin Cheng commented
Currency function is missing!
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Chris Curlett commented
VERY WELL PUT CLAIRE esp the last paragraph - copied below!
"Xero dev team please note that vague platitudes such as "we are working on it" do not cut it with your users. Please tell us exactly what you are working on and why you are making the changes. Bring us on board and I'm sure you will have a much better outcome for everyone. Thank you."
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Claire Parker commented
Thanks Paul, and well done on getting some response from Xero.
However, New Invoicing in its current state is unusable. Users are not going to spend hours doing something that should take minutes just so we can send error reports to Xero.
I am all for improvements and am not Xero bashing (Classic Invoicing is the bomb). BUT the rollout is premature. I will happily switch to New Invoicing once it is fit for purpose.
Xero users are paying for Classic invoicing if this is taken away one must question the value of our subscription.
I strongly recommend Xero continue working on New Invoicing but rescind the mandatory cut off date for Classic until all the user concerns have been addressed.
Xero dev team please note that vague platitudes such as "we are working on it" do not cut it with your users. Please tell us exactly what you are working on and why you are making the changes. Bring us on board and I'm sure you will have a much better outcome for everyone. Thank you. -
Kirsten Reid commented
Agree, fix more important things and THE BASICS. Like a TOTAL on the BUDGET SUMMARY report. Duh! Basic stuff Xero.
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Chris Curlett commented
Great, Paul, and it sounds as if they have talked you around whilst ignoring other user comments. Still not addressing the need to change what is not broken!
Did they comment on why they seem to ignore other user suggestions made by over 500 users? These are things that people who use the system want/need and are supported.
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Paul Rosser commented
As I have managed to speak to a Support Specialist after reporting bugs, I have been assured that they are taking note and the intention is to get all the current functionality from classic invoicing transferred to the new invoicing.
They have asked me to keep reporting the bugs and trying to grab screenshots to send in especially if you get error messages. Be aware that the popup error message will most likely appear in the bottom left-hand window of your screen, especially if you are looking at the top right-hand button on a large monitor, another issue I raised, is that the message only appears for several seconds, is not the familiar in-page highlighted error message. My recommendation is to raise a fault report with support, and also post the problem in one of these community threads. Hopefully, more people will get the chance to show the problem via screen share and talk through the problems with a bookkeeping-trained support specialist.
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Julie Hopkins commented
Yes, the Classic Invoicing is preferable
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Penelope Sheen commented
Or at least give us the option to adjust the new format as currently it does not suit our business style
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Chris Curlett commented
Agree totally Wendy
Xero stop changing what is working and make some of the changes Users Want changed.
Your contempt for user suggestions is unbelivable.